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Qualifications / Learnerships / Professional Offerings
Camblish Services SETA Accredited Qualifications
National Diploma
Project
Management
NQF Level 5 - 247 Credits
National Diploma
Labour Relations Practice:
Dispute Resolution
NQF Level 5 - 241 Credits
National Diploma
Contact Centre
Management
NQF Level 5 - 241 Credits
National Certificate
Community
Development
NQF Level 5 - 147 Credits
National Certificate
Quality Management
Systems
NQF Level 5 - 120 Credits
National Certificate
Generic
Management
NQF Level 5 - 162 Credits
National Certificate
New Venture
Creations (SMME)
NQF Level 2 - 138 Credits
National Certificate
Business
Administration
NQF Level 3 - 120 Credits
National Certificate
Project
Management
NQF Level 5 - 120 Credits
National Certificate
Project Support
Service
NQF Level 3 - 136 Credits
National Certificate
Contact Centre
Support
NQF Level 2 - 128 Credits
National Certificate
Hygiene and Cleaning
Supervision
NQF Level 3 - 120 Credits
National Certificate
Specialist Hygiene and
Cleaning Services
NQF Level 2 - 120 Credits
National Certificate
Contact Centre and Business Process
Outsourcing Support
NQF Level 3 - 124 Credits
National Certificate
Labour Relations
Practice
NQF Level 5 - 121 Credits
National Certificate
Organisational Transformation and
Change Management
NQF Level 5 - 127 Credits
FETC
Project
Management
NQF Level 4 - 136 Credits
FETC
Generic
Management
NQF Level 4 - 150 Credits
FETC
New Venture
Creations
NQF Level 4 - 149 Credits
FETC
Business
Administration
NQF Level 4 - 140 Credits
FETC
Contact Centre
Operations
NQF Level 4 - 132 Credits
FETC
Labour Recruitment
Services
NQF Level 4 - 152 Credits
GETC
Hygiene and
Cleaning
NQF Level 1 - 120 Credits
Camblish SAIOSH Accredited Qualifications
-
Occupational Health
& Safety
NQF Level - Credits

Course ID: 36437

Title: National Certificate: Local Economic Development

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

This qualification has been designed to provide the qualifying learner with the competencies needed to undertake a range of local economic development processes with the strategic intent to mobilise local skills and resources around the tackling of development challenges within a municipality. Identifying, harnessing and using resources to stimulate the economy cannot be sustainable unless it is the result of thorough planning, implementation and monitoring processes.

The purpose of this qualification is to prepare the qualifying learner to practise in the local economic development sector in a range of municipalities of different sizes and challenges and to mange the work of others in an LED unit.

Qualifying learners will be able to design and apply systems for the monitoring, reporting and evaluation of LED programmes. The emphasis of the qualification is enabling the learner to design and implement systems and plans to facilitate the work of other officials in an LED unit.

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

12891 

Apply concepts and principles of business ethics in the professional environment 

Level 6 

2

Core 

110516 

Compile and implement a resource plan to support the local economic development policy and strategic plan for a local economic development programme 

Level 6 

12 

4

Core 

110477 

Design and apply appropriate value management systems and techniques for an local economic development unit 

Level 6 

10 

3

Core 

110480 

Design and implement a system for the on-going monitoring, reporting and evaluation of a local economic development programme 

Level 6 

3

Core 

110492 

Develop and implement a local economic development policy for the local economic development unit 

Level 6 

3

Core 

110496 

Develop and implement a strategic plan for a local economic development programme with specific reference to identified economic variables and priorities 

Level 6 

3

Core 

110499 

Facilitate negotiations about all aspects of implementing local economic development programmes with a range of relevant stakeholders and role players 

Level 6 

12 

4

Core 

110488 

Facilitate the establishment of strategic partnerships to contribute to achieving the objectives of the strategic plan for a local economic development programme 

Level 6 

12 

4

Core 

110495 

Facilitate the inclusion of local economic development objectives in the integrated development planning (IDP) process of the municipality 

Level 6 

3

Core 

110491 

Gather and manage information on a range of national strategies and international trends, on an on-going basis to make strategic local economic development decisions 

Level 6 

3

Core 

110474 

Initiate and maintain networking opportunities with other municipalities, districts and metros 

Level 6 

2

Core 

110486 

Manage the operations of a local economic development unit 

Level 6 

3

Fundamental 

14504 

Demonstrate knowledge and understanding of e-business as a competitive tool 

Level 6 

3

Fundamental 

14512 

Interpret the impact of macro economic decisions or indicators on a business environment 

Level 6 

2

Fundamental 

14515 

Present a well-structured argument derived from qualitative and/or quantitative data to map new knowledge and generate a competitive advantage 

Level 6 

12 

4

Elective 

337063 

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 

Level 5 

2

Elective 

337059 

Apply monitoring and evaluation approaches and tools to assess an organisation's or programme's performance in a specific context 

Level 6 

15 

5

Elective 

12138 

Conduct an organisational needs analysis 

Level 6 

10 

3

Elective 

110483 

Develop and manage an organisational records system 

Level 6 

2

Elective 

12139 

Facilitate the resolution of employee grievances 

Level 6 

2

Elective 

12984 

Interpret provisions of a contract and assess liability of clients and other parties to an agency agreement 

Level 6 

10 

3

Course ID: 36438

Title: National Certificate: Local Economic Development

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

This Qualification has been designed as a Qualification for officials who are working in Local Economic Development at an operational management level. It takes some of the key aspects of Local Economic Development introduced at NQF Level 4 and requires their practical application in the Local Economic Development environment in general and own work context in particular.

It focuses on providing the learner with a range of processes that will ensure that Local Economic Development efforts bring about sustainable development.

The qualification provides a basis for progressing to a Qualification at NQF Level 6 and as such contributes to the development of the knowledge, skills, attitudes and values for a learner who wishes to progress along a career path in the sector of Local Economic Development.

The National Certificate in Local Economic Development: NQF Level 5 provides the second Qualification in the area of Local Economic Development. It provides knowledge of, and practical skills in, Local Economic Development as well as progress along a career path in Local economic development.

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

110494 

Apply a range of research methodologies to support the design and implementation of (a) local economic development project(s) in own work context 

Level 5 

3

Core 

110525 

Apply a range of skills to facilitate workshops, community meetings and planned sessions in the local economic development environment 

Level 5 

3

Core 

8648 

Demonstrate an understanding of professional values and ethics 

Level 5 

1

Core 

110508 

Demonstrate and apply knowledge and understanding of the concept of facilitation and a range of facilitation skills 

Level 5 

2

Core 

110515 

Demonstrate and apply knowledge and understanding of the various sources of funding available for local economic development in the South African context 

Level 5 

3

Core 

110485 

Describe and explain a range of international trends in economic development 

Level 5 

2

Core 

110487 

Describe and explain national and provincial strategies and policies relevant to local economic development 

Level 5 

2

Core 

110505 

Design, implement and manage a local economic development project in own work context 

Level 5 

3

Core 

110498 

Identify and explain the process, institutional aspects and a support system for integrated developdment planning (IDP) 

Level 5 

3

Core 

110517 

Identify and explain the range of institutional arrangements for local economic development 

Level 5 

3

Core 

110507 

Identify and explain the typical success factors for SMME promotion and a range of other local economic development strategies and tools 

Level 5 

12 

4

Core 

110482 

Prepare a budget for a local economic development project and prepare the relevant financial reports 

Level 5 

1

Core 

15214 

Recognise areas in need of change, make recommendations and implement change in the team, department or division 

Level 5 

1

Core 

110500 

Set up a local database for a local economic development project, using an appropriate software package 

Level 5 

2

Core 

10148 

Supervise a project team of a business project to deliver project objectives 

Level 5 

14 

5

Fundamental 

8662 

Analyse and communicate workplace data 

Level 5 

2

Fundamental 

9224 

Implement policies regarding HIV/AIDS in the workplace 

Level 5 

1

Fundamental 

7866 

Plan, organise and monitor work in own area of responsibility 

Level 5 

1

Fundamental 

14525 

Present an informed argument on a current issue in a business sector 

Level 5 

2

Elective 

110528 

Compile and control a budget for a range of office supply requirements 

Level 5 

1

Elective 

337063 

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 

Level 5 

2

Elective 

110533 

Evaluate and improve the structure of the department and the design of jobs and work procedures in a local economic development unit 

Level 5 

2

Elective 

15233 

Harness diversity and build on strengths of a diverse working environment 

Level 5 

1

Elective 

110531 

Plan, organise and control the day-to-day administration of an office support function 

Level 5 

1

Elective 

110526 

Plan, organise, implement and control record-keeping systems 

Level 5 

1

Elective 

110489 

Recruit and select staff for a local economic development unit in accordance with local government procurement policies and other legal requirements 

Level 5 

1

Elective 

337059 

Apply monitoring and evaluation approaches and tools to assess an organisation's or programme's performance in a specific context 

Level 6 

15 

5

Course ID: 48965

Title: Certificate: Municipal Financial Management

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

The purpose of the qualification is to enable qualifying learners to apply strategic level financial management competencies to ensure effective, efficient and economical utilisation of public funds and resources at local government level. Learners will develop competencies to manage strategic planning and budgeting processes, financial management processes and internal control, auditing and reporting processes. Individual learners will benefit through enhancing their personal competencies, knowledge and skills so as to be able to complete tasks required in their employment contracts and by legislation.

Business and commerce will benefit through this qualification as it will assure commonality of practice between public and private sector financial management practices.

Social and economic transformation is a core responsibility of local government. Through increasing the financial management capacity of government office bearers and employees the social and economic programmes of government will be implemented effectively, efficiently and economically.

The qualification serves to provide the opportunity for new and existing public sector employees to gain financial management competencies. In this light it serves to allow access to management positions for groupings previously excluded from such positions. Through providing financial management competencies South Africa's democracy can be strengthened, through strengthening the ability of local government to deliver. Delivery of services, and most importantly of basic services will contribute to the social and economic development of the country. As individuals competencies improve, the quality as well as the effectiveness and efficiency of local government will improve. Managers with competencies in financial management will assure that all processes of budgeting, financial management, internal control, auditing and reporting meet the conditions of relevant legislation and in this way are accountable to the public.

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

Duration
(days)

Core 

116345 

Apply the principles of budgeting within a municipality 

Level 5 

15 

5

Core 

116342 

Apply approaches to managing municipal income and expenditure within a multi-year framework 

Level 6 

15 

5

Core 

116340 

Apply costing principles to municipal operational and service-based costing 

Level 6 

11 

4

Core 

116339 

Apply risk management in South African municipalities 

Level 6 

10 

3

Core 

116346 

Apply techniques and South African statutes to cash and investment management in a municipal environment 

Level 6 

10 

3

Core 

116344 

Apply the Inter-governmental Fiscal Relations Act to municipal financial management 

Level 6 

10 

3

Core 

116347 

Contribute to capital planning and financing 

Level 6 

15 

5

Core 

116358 

Contribute to the strategic planning process in a South African municipality 

Level 6 

15 

5

Core 

116362 

Manage a municipality's assets and liabilities 

Level 6 

11 

4

Core 

116353 

Participate in the design and implementation of municipal supply chain management 

Level 6 

12 

4

Core 

116364 

Plan a municipal budgeting and reporting cycle 

Level 6 

3

Core 

116363 

Prepare and analyse municipal financial reports 

Level 6 

12 

4

Fundamental 

116343 

Apply the principles of ethics in a municipal environment 

Level 6 

10 

3

Fundamental 

116348 

Conduct stakeholder consultation around municipal finance programmes 

Level 6 

3

Elective 

116351 

Conduct auditing planning and implementation in a South African municipality 

Level 5 

12 

4

Elective 

337063 

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 

Level 5 

2

Elective 

337059 

Apply monitoring and evaluation approaches and tools to assess an organisation's or programme's performance in a specific context 

Level 6 

15 

5

Elective 

116341 

Conduct performance management to a South African municipal environment 

Level 6 

12 

4

Elective 

116357 

Design internal control and internal control evaluation framework 

Level 6 

3

Elective 

116361 

Interpret South African legislation and policy affecting municipal financial management 

Level 6 

3

Elective 

116360 

Manage information technology resources in a municipal finance environment 

Level 6 

3

Course ID: 49077

Title: National Certificate: Information Technology: End User Computing

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

The purpose of the qualification is to build the knowledge and skills required by learners in End User Computing. It is intended to empower learners to acquire knowledge, skills, attitudes and values required to operate confidently in the End User Computing environment in the South African community and to respond to the challenges of the economic environment.

The qualification addresses the need in the workplace for nationally recognised qualifications, based on unit standards, which will allow learners with workplace experience in End User Computing to obtain recognition for prior learning.

The qualification provides a framework for learners to develop skills that will enable them to become competent in End User Computing. It introduces theoretical concepts of End User Computing and requires the application thereof, to develop a range of skills that will enable learners to be better-informed workers in their chosen industry. It provides a balanced learning experience that lays the foundation for access to further education, life long learning and to productive employment.

A qualifying learner will be able to:

  • Competently apply the knowledge, techniques & skills of End User Computing applications in the workplace.
  • Understand the impact and use Information Communication & Technology (ICT) in an organisation and society.
  • Improve Communication by combining communication skills with End User Computing skills.
  • Improve the application of mathematical literacy in the workplace, by better utilising applicable End User Computing Applications
The National Certificate in IT: End User Computing at NQF Level 3, is intended for learners already employed or new learners entering the workplace, requiring End User Computing skills. The unit standards of this qualification may be added to other industry qualifications to provide an End User Computing focus with comparison, choice, interpretation and the application of knowledge.

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

117925 

Describe the concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner 

Level 2 

1

Core 

116935 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 

Level 2 

1

Core 

117923 

Use a Graphical User Interface (GUI)-based presentation application to prepare and produce a presentation according to a given brief 

Level 2 

2

Core 

116937 

Use a Graphical User Interface (GUI)-based spreadsheet application to create and edit spreadsheets 

Level 2 

1

Core 

116931 

Use a Graphical User Interface (GUI)-based web-browser to search the Internet 

Level 2 

1

Core 

117924 

Use a Graphical User Interface (GUI)-based word processor to format documents 

Level 2 

2

Core 

116945 

Use electronic mail to send and receive messages 

Level 2 

1

Core 

116936 

Use a Graphical User Interface (GUI)-based database application to work with simple databases 

Level 3 

1

Core 

116930 

Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance 

Level 3 

2

Core 

116940 

Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 

Level 3 

2

Core 

116942 

Use a GUI-based word processor to create merged documents 

Level 3 

1

Core 

119078 

Use a GUI-based word processor to enhance a document through the use of tables and columns 

Level 3 

2

Core 

115391 

Demonstrate an understanding of the principles of the internet and the world-wide-web 

Level 4 

1

Core 

114076 

Use computer technology to research a computer topic 

Level 4 

1

Core 

116943 

Using a Graphical User Interface (GUI)-based spreadsheet application, enhance the functionality and apply graph /charts to a spreadsheet 

Level 4 

1

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

Level 3 

2

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3 

1

Fundamental 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

1

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3 

1

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

Level 3 

2

Fundamental 

11241 

Perform Basic Business Calculations 

Level 3 

2

Fundamental 

8973 

Use language and communication in occupational learning programmes 

Level 3 

1

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3 

2

Fundamental 

8970 

Write texts for a range of communicative contexts 

Level 3 

1

Fundamental 

110023 

Present information in report format 

Level 4 

2

Elective 

258883 

Use generic functions in a Graphical User Interface (GUI)-environment 

Level 1 

1

Elective 

258897 

Apply electronic messaging and calendar application 

Level 2 

1

Elective 

258879 

Change the appearance of a spreadsheet 

Level 3 

1

Elective 

114636 

Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 

Level 3 

2

Elective 

14947 

Describe data communications 

Level 3 

1

Elective 

14918 

Describe the principles of Computer Programming 

Level 3 

2

Elective 

14913 

Explain the principles of computer networks 

Level 3 

2

Elective 

7785 

Function in a business environment 

Level 3 

1

Elective 

14912 

Investigate the use of computer technology in an organisation 

Level 3 

2

Elective 

114984 

Manage electronic mail in a business environment 

Level 3 

1

Elective 

13931 

Monitor and control the maintenance of office equipment 

Level 3 

1

Elective 

258898 

Review and create documents using a Graphical User Interface (GUI)-based word processor 

Level 3 

2

Elective 

258880 

Utilise special features to enhance presentations 

Level 3 

1

Elective 

10140 

Apply a range of project management tools 

Level 4 

3

Elective 

258877 

Demonstrate knowledge of and manipulate master and subdocuments in a Graphical User Interface (GUI)-based word processor 

Level 4 

1

Elective 

117928 

Describe the application and effect of Information and Communication Technologies (ICT) on society 

Level 4 

2

Elective 

258881 

Design complex tables and queries using a graphical user interface (GUI) based database to solve a given problem 

Level 4 

2

Elective 

258875 

Design forms and reports using a Graphic User Interface (GUI) based database 

Level 4 

1

Elective 

258878 

Ensure spreadsheet integrity to enhance reliability 

Level 4 

1

Elective 

14917 

Explain computer architecture concepts 

Level 4 

2

Elective 

10139 

Implement project administration processes according to requirements 

Level 4 

2

Elective 

117156 

Interpret basic financial statements 

Level 4 

1

Elective 

258882 

Manipulate data and ensure integrity 

Level 4 

1

Elective 

117927 

Use a Graphical User Interface (GUI)-based database application to solve a given problem 

Level 4 

2

Elective 

10135 

Work as a project team member 

Level 4 

3

Elective 

258876 

Work with spreadsheets 

Level 4 

1

Elective 

117926 

Identify and explain ICT risks and recommend security solutions 

Level 5 

2

Course ID: 49554

Title: National Diploma: Public Finance Management and Administration

PURPOSE AND RATIONALE OF THE QUALIFICATION


Note on quality assurance:

Although the Local Government SETA is accredited to quality assure delivery of this qualification, a Memorandum of Understanding between LG SETA and the Public Service SETA allows PSETA to quality assure the qualification in the National and Provincial Government spheres, while LG SETA will quality assure Local Government providers. However, learner results from providers for the National and Provincial Government spheres will be uploaded and reflected against the LG SETA. Purpose:

The purpose of the NQF level 5 Public Finance and Administration qualification is to provide a structured programme for public officials that work with senior management officials so as to provide support to strategic leadership and management needed to transform all spheres of government. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government. The National Diploma in Public Finance Management and Administration (NQF level 5) is aimed at practitioners working in the public sector. It is a qualification in a career pathway towards an accomplished public finance management and administration specialist.

The National Diploma in Public Finance and Administration consists of exit level learning outcomes covering accounting reporting, administration, auditing, budgeting, economics, information systems, business calculations, risk management and legislative framework for the public sector. The competencies covered in the unit standards encapsulate the competencies required by public officials working at the operational level.

The qualification will therefore enhance the ability of the qualifying learner as a public finance official to perform the necessary financial administration tasks expected as well as improve management abilities. In this way, the qualification enhances transferability of skills within different spheres of the public sector. At the same time, a learner will gain a firm foundation required for studies leading to qualifications registered at NQF levels 6 and 7. All these enhance transferability of skills between the private and public sector.

With regard to the implementation of public financial management and administration reforms, the qualification serves, as a basis of an effective implementation process by defining and identifying those competencies required by technical public officials. The possession of relevant knowledge, skills and attitudes by technical public officials is crucial to the implementation of public sector financial management and administration reforms. Thus, the qualification contributes to the upliftment of the South African economy in line with the aims of existing skills development legislation through enhancing of skill levels of public sector employees.

Qualifying learners could follow a career within the Public Sectors in:

  • Financial Services.
  • Administration.
  • Management.
  • Accounting.
  • Project/Public Entity Management.


ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

Duration
(days)

Core 

119347 

Analyse and evaluate the impact of macroeconomic data on the operating environment of the public sector 

Level 5 

12 

4

Core 

119350 

Apply accounting principles and procedures in the preparation of reports and decision making 

Level 5 

15 

5

Core 

119341 

Apply cost management information systems in the preparation of management reports 

Level 5 

15 

5

Core 

119351 

Apply principles of computerised systems to manage data and reports relevant to the public sector administration 

Level 5 

10 

3

Core 

119352 

Apply principles of information systems to public finance and administration 

Level 5 

12 

4

Core 

119349 

Apply principles of risk management to manage and report risk situations 

Level 5 

3

Core 

119345 

Apply principles, regulations and legislation underlying supply chain management in the public sector 

Level 5 

15 

5

Core 

119348 

Apply selected GRAP (Generally Recognised Accounting Practices) to periodic accounting reporting process 

Level 5 

12 

4

Core 

119344 

Apply the legislation governing the establishment and management of public entities 

Level 5 

12 

4

Core 

116345 

Apply the principles of budgeting within a municipality 

Level 5 

15 

5

Core 

119331 

Conduct working capital management activities in accordance with sound financial management policy 

Level 5 

12 

4

Core 

119334 

Discuss the selected legislative regulatory framework governing the public sector management and administration environment 

Level 5 

12 

4

Core 

119336 

Manage the development and performance of human capital in the public sector 

Level 5 

12 

4

Fundamental 

119340 

Apply economic principles to finance and management decisions 

Level 5 

15 

5

Fundamental 

119342 

Apply knowledge of ethical principles, standards and professional conduct in public sector management and administration 

Level 5 

3

Fundamental 

119346 

Apply sound communication principles in the coordination of selected public sector communications programmes 

Level 5 

10 

3

Fundamental 

119333 

Conduct and apply mathematical analyses relating to economics and finance 

Level 5 

15 

5

Fundamental 

119335 

Conduct and apply statistical analyses required to make informed public sector finance decisions 

Level 5 

15 

5

Fundamental 

119332 

Manage and develop oneself in the public sector work environment 

Level 5 

10 

3

Elective 

119343 

Apply operations research principles and tools in the management of project activities and resources 

Level 5 

15 

5

Elective 

337061 

Demonstrate knowledge and insight into a bid committee system applicable to an Organ of State in South Africa 

Level 5 

15 

5

Elective 

119337 

Operate an internal audit function as a component of a risk management system to ensure reliability of accounting system 

Level 5 

12 

4

Elective 

119338 

Participate in the planning and implementation of disaster management systems 

Level 5 

3

Elective 

119339 

Prepare and interpret tax reports and returns required by South Africa's legislation 

Level 5 

12 

4

Elective 

116340 

Apply costing principles to municipal operational and service-based costing 

Level 6 

11 

4

Elective 

116346 

Apply techniques and South African statutes to cash and investment management in a municipal environment 

Level 6 

10 

3

Elective 

116358 

Contribute to the strategic planning process in a South African municipality 

Level 6 

15 

5

Elective 

119353 

Plan and implement public-private partnerships for municipal service delivery 

Level 6 

12 

4

Course ID: 50060

Title: National Certificate: Public Administration

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

The purpose of the NQF level 5 Public Administration qualification is to provide a structured programme for public officials that work with senior management officials so as to provide support to strategic leadership and management needed to transform all spheres of government. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government. The National Certificate in Public Administration (NQF Level 5) is aimed at practitioners working in the public sector. It is a qualification in a career pathway towards an accomplished public administration and management specialist.

The National Certificate in Public Administration consists of Exit Level Outcomes covering service delivery, knowledge management, formulation of public sector policies, risk management, applying the public sector legislative framework, managing people, leadership, financial administration, project management and information technology for the public sector. The competencies covered in the proposed unit standards encapsulate the competencies required by public officials working at the operational level.

The qualification will therefore enhance the ability of the qualifying learner as a public finance official to perform the necessary administration tasks expected as well as improve management abilities. In this way, the qualification enhances transferability of skills within different spheres of the public sector. At the same time, a learner will gain a firm foundation required for furthering studies at NQF levels 6 and 7. This qualification enables transferability of skills between the private and public sector.

With regard to the implementation of public administration and management reforms, the qualification serves, as a basis of an effective implementation process by defining and identifying those competencies required by technical public officials. The possession of relevant knowledge, skills and attitude by public officials is crucial to the implementation of public sector administration and management reforms. Thus, the qualification contributes to the upfliftment of South African economy in line with the aims of existing skills development legislations through enhancing of skill levels of public sector employees.

Qualifying learners could follow a career within the Public Sector's:

  • Financial Services.
  • Administration.
  • Management.
  • Accounting.
  • Project/Public Entity Management.


ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

120310 

Apply client service techniques to improve service delivery 

Level 5 

2

Core 

115405 

Apply principles of knowledge management to organisational transformation 

Level 5 

10 

3

Core 

120303 

Apply principles of risk management 

Level 5 

3

Core 

120307 

Apply South African legislation and policy affecting public administration 

Level 5 

10 

3

Core 

15237 

Build teams to meet set goals and objectives 

Level 5 

1

Core 

15216 

Create opportunities for innovation and lead projects to meet innovative ideas 

Level 5 

1

Core 

120301 

Formulate and evaluate public sector policies and regulations 

Level 5 

3

Core 

114226 

Interpret and manage conflicts within the workplace 

Level 5 

3

Core 

116928 

Manage diversity in the workplace 

Level 5 

14 

5

Core 

119336 

Manage the development and performance of human capital in the public sector 

Level 5 

12 

4

Core 

15222 

Promote a learning culture in an organisation 

Level 5 

1

Core 

120306 

Manage service delivery improvement 

Level 6 

3

Fundamental 

120304 

Analyse, interpret and communicate information 

Level 5 

2

Fundamental 

119342 

Apply knowledge of ethical principles, standards and professional conduct in public sector management and administration 

Level 5 

3

Fundamental 

119332 

Manage and develop oneself in the public sector work environment 

Level 5 

10 

3

Elective 

337060 

Apply knowledge of organisation structure and design to support performance to a Public Sector Department 

Level 4 

2

Elective 

337064 

Apply knowledge of the job evaluation process in the Public Sector in order to ensure that a job has been properly evaluated 

Level 4 

1

Elective 

337062 

Evaluate a job in the Public Sector in South Africa 

Level 4 

2

Elective 

10142 

Fulfill procurement activities and supervise procurement administration 

Level 4 

3

Elective 

114878 

Identify and measure the factors that influence productivity 

Level 4 

10 

3

Elective 

114585 

Plan strategically to improve business performance 

Level 4 

1

Elective 

120300 

Analyse leadership and related theories in a work context 

Level 5 

3

Elective 

120305 

Analyse the role that emotional intelligence plays in leadership 

Level 5 

3

Elective 

252026 

Apply a systems approach to decision making 

Level 5 

2

Elective 

119350 

Apply accounting principles and procedures in the preparation of reports and decision making 

Level 5 

15 

5

Elective 

11273 

Apply Fundamental Concepts of Supply Chain Management Optimisation 

Level 5 

3

Elective 

119351 

Apply principles of computerised systems to manage data and reports relevant to the public sector administration 

Level 5 

10 

3

Elective 

119352 

Apply principles of information systems to public finance and administration 

Level 5 

12 

4

Elective 

119954 

Apply Public Service labour legislation in mediation 

Level 5 

2

Elective 

119348 

Apply selected GRAP (Generally Recognised Accounting Practices) to periodic accounting reporting process 

Level 5 

12 

4

Elective 

115407 

Apply the principles of change management in the workplace 

Level 5 

10 

3

Elective 

120311 

Apply visionary leadership to develop strategy 

Level 5 

10 

3

Elective 

252020 

Create and manage an environment that promotes innovation 

Level 5 

2

Elective 

114278 

Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995) 

Level 5 

12 

4

Elective 

337061 

Demonstrate knowledge and insight into a bid committee system applicable to an Organ of State in South Africa 

Level 5 

15 

5

Elective 

337063 

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 

Level 5 

2

Elective 

120360 

Demonstrate understanding of financial and accounting principles for public entities 

Level 5 

12 

4

Elective 

252033 

Demonstrate ways of dealing with the effects of dread diseases and in particular HIV/AIDS 

Level 5 

3

Elective 

115823 

Gather and manage information for decision-making 

Level 5 

2

Elective 

15233 

Harness diversity and build on strengths of a diverse working environment 

Level 5 

1

Elective 

15215 

Identify and interpret Best Practice guidelines, and plan for and implement Best Practice within the team, department or division 

Level 5 

1

Elective 

117390 

Identify and interpret related labour legislation and its impact on the workplace and ensure compliance 

Level 5 

20 

7

Elective 

244254 

Manage the mainstreaming of gender in programmes and projects 

Level 5 

10 

3

Elective 

114879 

Promote a productivity improvement strategy 

Level 5 

10 

3

Elective 

15214 

Recognise areas in need of change, make recommendations and implement change in the team, department or division 

Level 5 

1

Elective 

12140 

Recruit and select candidates to fill defined positions 

Level 5 

3

Elective 

10146 

Supervise a project team of a developmental project to deliver project objectives 

Level 5 

14 

5

Elective 

337059 

Apply monitoring and evaluation approaches and tools to assess an organisation's or programme's performance in a specific context 

Level 6 

15 

5

Elective 

260077 

Conduct initial assessment for strategic sourcing 

Level 6 

1

Elective 

260097 

Develop a sourcing strategy 

Level 6 

3

Elective 

115196 

Establish, implement and control procurement processes 

Level 6 

12 

4

Elective 

260137 

Execute a strategic sourcing strategy 

Level 6 

2

Elective 

10080 

Formulate, design and implement customer service delivery systems and processes 

Level 6 

3

Elective 

115444 

Manage construction organizational assets 

Level 6 

2

Elective 

10079 

Measure and analyse customer service levels 

Level 6 

12 

4

Elective 

116353 

Participate in the design and implementation of municipal supply chain management 

Level 6 

12 

4

Elective 

120302 

Prepare budgets for a specific sector 

Level 6 

15 

5

Course ID: 50205

Title: National Certificate: Municipal Integrated Development Planning

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

The purpose of the qualification is to enable qualifying learners to apply strategic level development and governance competencies to ensure integrated and sustainable development and governance processes, outcomes, structures, strategies, planning; implementation management, monitoring and evaluation at a municipal level.

Learners will develop competencies to manage strategic planning and development processes, and the associated local governance and consultation processes. Individual learners will benefit through enhancing their personal competencies, knowledge and skills so as to be able to complete tasks required in their employment contracts and by legislation, relating to the:

  • Designing and implementation of municipal integrated development plans
  • Identification of key development priorities and agendas, within resource constraints and informed by a local, district wide, provincial and national strategic analysis and policy context.
  • Development of proposals and strategic solutions beyond administrative boundaries and local resource/capacity constraints.
  • Identification of realistic and sustainable projects and development paths for cities and districts, within existing intergovernmental framework.
  • Implementation of integrated development plans and facilitation of democratic and accountable local governance.
  • Provision of inputs from municipal integrated development planning process into the planning processes and plans of other role players and spheres.
Through increasing the integrated development planning capacity of government office bearers and employees the notion of developmental local government, intergovernmental co-operation and the objectives of the developmental state can be achieved.

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION (DAYS)

Core 

120305 

Analyse the role that emotional intelligence plays in leadership 

Level 5 

3

Core 

120509 

Assess and support the implementation of strategies and strategic programmes and interventions 

Level 5 

3

Core 

120501 

Demonstrate an understanding of the legal implications and principles of the concepts of 'developmental local government' and 'integrated development planning' for governance in a municipal area 

Level 5 

2

Core 

120499 

Design and implement a set of engagement and participation processes, systems and events in support of the integrated development planning process in a municipality 

Level 5 

3

Core 

120503 

Design integrated development planning and review processes for a municipality 

Level 5 

3

Core 

120508 

Determine the development mandate and direction of a municipal area 

Level 5 

10 

3

Core 

120504 

Determine the impact and policy implications of the concepts of 'integrated sustainable development' and 'sustainable human settlements' for a municipal area 

Level 5 

3

Core 

120500 

Evaluate the effectiveness and efficiency of the integrated development planning processes 

Level 5 

12 

4

Core 

120505 

Support the development of appropriate institutional capacity in Integrated Development Planning (IDP) processes and leverage coordination 

Level 5 

3

Core 

120507 

Draw up a strategic development municipal agenda to address the key municipal development challenges in an integrated and sustainable manner 

Level 6 

3

Core 

120502 

Facilitate municipal wide information gathering and the compilation of an updated integrated municipal development profile 

Level 6 

3

Core 

116364 

Plan a municipal budgeting and reporting cycle 

Level 6 

3

Fundamental 

115405 

Apply principles of knowledge management to organisational transformation 

Level 5 

10 

3

Fundamental 

119346 

Apply sound communication principles in the coordination of selected public sector communications programmes 

Level 5 

10 

3

Fundamental 

120311 

Apply visionary leadership to develop strategy 

Level 5 

10 

3

Elective 

10140 

Apply a range of project management tools 

Level 4 

3

Elective 

14667 

Describe and apply the management functions of an organization 

Level 4 

10 

3

Elective 

119350 

Apply accounting principles and procedures in the preparation of reports and decision making 

Level 5 

15 

5

Elective 

115395 

Apply and explain the generic business process and value chain model 

Level 5 

12 

4

Elective 

115401 

Apply the basic principles of issue management 

Level 5 

3

Elective 

115407 

Apply the principles of change management in the workplace 

Level 5 

10 

3

Elective 

15216 

Create opportunities for innovation and lead projects to meet innovative ideas 

Level 5 

1

Elective 

337063 

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 

Level 5 

2

Elective 

120360 

Demonstrate understanding of financial and accounting principles for public entities 

Level 5 

12 

4

Elective 

120506 

Facilitate Integrated Development Planning events 

Level 5 

12 

4

Elective 

116924 

Implement a programme of diversity management in the workplace 

Level 5 

14 

5

Elective 

10146 

Supervise a project team of a developmental project to deliver project objectives 

Level 5 

14 

5

Elective 

337059 

Apply monitoring and evaluation approaches and tools to assess an organisation's or programme's performance in a specific context 

Level 6 

15 

5

Course ID: 50309

Title: FETC: Environmental Practice

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

This qualification is the fourth in a series for practitioners in the field of environmental science, environmental management and waste management. This series of qualifications will equip practitioners with the skills, knowledge and values to contribute towards the wise and effective use and management of our natural resources and ecological systems.

The specific purpose of this qualification represents the skills, knowledge and understanding required by competent practitioners to:

  • Apply environmental principles and practices to operations, audits, inspections and assessments, data management and communications, within the regulatory framework.
  • Engage with appropriate stakeholders to implement environmental interventions.
  • Plan and supervise operations and make the best use of resources within their area of responsibility.
With this understanding, learners will be able to engage productively and responsibly in work- or community-related activities in the field of environmental science, environmental management and waste management. This qualification will also serve as a basis for further learning, and will equip learners with the knowledge, skills and values to participate meaningfully in society and contribute towards developing sustainable communities.

This qualification is applicable to a range of contexts within the field of environmental science, environmental management and waste management, such as local government, public and private waste management enterprises, cultural or natural heritage sites, community projects, recycling and recovery of resources, control and eradication of invasive and alien species, rural development and site preparation or rehabilitation. It is also suitable for employees with environmental functions in a range of industries such as mining, chemicals or manufacturing. The following are typical contexts in which this qualification can be assessed:
  • Waste management related activities, e.g:
    • Materials recovery and buy-back centres.
    • Waste reception.
    • Landfill operations.
  • Water course cleaning, care and maintenance.
  • Care of public places, open areas, cultural and natural heritage sites.
  • Maintenance of parks and sports fields.
  • Community projects and job creation schemes relating to environmental practice.
  • General industrial and extraction, ie activities with an environmental care or improvement focus.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION
(days)

Core 

13941

Apply the budget function in a business unit 

Level 4

5

2

Core 

123369

Implement environmental improvements to a site, facility, operation or process 

Level 4

16

5

Core 

13235

Maintain the quality assurance system 

Level 4

5

2

Core 

114589

Manage time productively 

Level 4

4

1

Core 

13224

Monitor the application of safety, health and environmental protection procedures 

Level 4

4

1

Core 

123368

Process environmental data and organisational information 

Level 4

10

3

Core 

14427

Select and supervise the use and maintenance of plant, equipment and tools 

Level 4

10

3

Core 

118028

Supervise customer service standards 

Level 4

8

3

Core 

116380

Supervise workers at levels 2 and 3 

Level 4

6

2

Core 

123372

Use appropriate tools and information systems to manage own information and communication 

Level 4

4

1

Fundamental 

8968

Accommodate audience and context needs in oral communication 

Level 3

5

2

Fundamental 

8969

Interpret and use information from texts 

Level 3

5

2

Fundamental 

8973

Use language and communication in occupational learning programmes 

Level 3

5

2

Fundamental 

8970

Write texts for a range of communicative contexts 

Level 3

5

2

Fundamental 

12155

Apply comprehension skills to engage written texts in a business environment 

Level 4

5

2

Fundamental 

9015

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4

6

2

Fundamental 

8974

Engage in sustained oral communication and evaluate spoken texts 

Level 4

5

2

Fundamental 

9016

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4

4

1

Fundamental 

8979

Use language and communication in occupational learning programmes 

Level 4

5

2

Fundamental 

7468

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4

6

2

Fundamental 

12153

Use the writing process to compose texts required in the business environment 

Level 4

5

2

Elective 

13915

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3

4

1

Elective 

12455

Perform the role of a safety, health and environmental protection representative 

Level 3

4

2

Elective 

110053

Conduct a basic community needs assessment 

Level 4

12

4

Elective 

119185

Maintain calibrated equipment and standards for plastics manufacturing processes 

Level 4

6

 

Elective 

114215

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 

Level 4

3

 

Elective 

13661

Participate actively in a local environmental action project 

Level 4

8

 

Elective 

14043

Plan and conduct community meetings 

Level 4

4

 

Elective 

14035

Promote environmental health to community members 

Level 4

5

 

Course ID: 57804

Title: National Certificate: Public Administration

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

The qualification recognises the generic skills, knowledge, understanding, attitudes and values expected of a competent person in a wide range of contexts in Public Sector Administration and the public sector in general. Additionally this qualification contributes to the development of information technology, communications, writing, and service delivery competencies. It provides learners who have no formal education with an opportunity through formal assessment to:

  • Have their prior learning formally recognised.
  • Identify gaps in their skills and knowledge.
  • Structure learning programmes to close those gaps.
On completion of this qualification the qualifying learner will:
  • Be competent in core administration and data capturing skills.
  • Understand and be able to apply public sector policies, procedures and processes.
  • Recognise and understand the purpose and structure of their own workplace, and the purpose of specific departments or sections and the way in which each contributes to the objectives and purpose of the public sector in the country.
Understand the role that the public sector plays in the South African economy as a whole.
  • Be able to plan his/her work to meet deadlines and performance standards demanded by the department.
  • Be able to measure and evaluating his/her level of performance against performance standards and plan improvement strategies.
  • Be able to develop a skills development plan for him/herself and apply it so improving productivity levels.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION
(days)

Core 

117943 

Install a Personal Computer (PC) peripheral device, in a GUI environment 

Level 1 

1

Core 

117902 

Use generic functions in a Graphical User Interface (GUI)-environment 

Level 1 

1

Core 

114974 

Apply the basic skills of customer service 

Level 2 

1

Core 

114957 

Contribute to the health, safety and security of a financial services workplace 

Level 2 

1

Core 

114976 

Operate and take care of equipment in an office environment 

Level 2 

1

Core 

14911 

Participate in formal meetings 

Level 2 

1

Core 

14348 

Process incoming and outgoing telephone calls 

Level 2 

1

Core 

117924 

Use a Graphical User Interface (GUI)-based word processor to format documents 

Level 2 

2

Core 

242864 

Answer customer enquiries by mail, facsimile, and e-mail in a wide range of public sector contexts 

Level 3 

1

Core 

242870 

Apply public sector policies and procedures to achieve administration objectives 

Level 3 

12 

4

Core 

242860 

Apply the Batho Pele principles to own work role and context 

Level 3 

1

Core 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

1

Core 

242858 

Demonstrate knowledge of and apply the Public Sector Code of Conduct in own work roles and context 

Level 3 

1

Core 

242863 

Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes 

Level 3 

1

Core 

242866 

Identify, operate and maintain the records management system in a Public Sector organisation 

Level 3 

2

Core 

242874 

Manage own performance improvement process in a public sector context 

Level 3 

1

Core 

242862 

Manage own work performance in a public sector workplace 

Level 3 

2

Core 

11241 

Perform Basic Business Calculations 

Level 3 

2

Core 

242865 

Use data entry and retrieval skills to input and retrieve computer data 

Level 3 

1

Core 

242868 

Demonstrate and apply knowledge of role and responsibility of local government in South Africa 

Level 4 

2

Core 

242856 

Demonstrate and apply knowledge of role and responsibility of national government in South Africa 

Level 4 

2

Core 

242854 

Demonstrate and apply knowledge of role and responsibility of provincial government in South Africa 

Level 4 

2

Core 

242857 

Demonstrate and apply knowledge of the ethical standards in the Public Sector 

Level 4 

1

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

2

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3 

1

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3 

1

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

2

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

Level 3 

2

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

2

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3 

2

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

2

Elective 

119517 

Advocate and lobby community issues 

Level 3 

12 

4

Elective 

244574 

Apply knowledge of HIV/AIDS to a specific business sector and a workplace 

Level 3 

1

Elective 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

2

Elective 

13929 

Co-ordinate meetings, minor events and travel arrangements 

Level 3 

1

Elective 

244300 

Demonstrate an understanding of public participation in Local Government 

Level 3 

2

Elective 

123436 

Facilitate community participation in democratic processes and structures 

Level 3 

2

Elective 

244188 

Facilitate public participation and citizen involvement in Local Government processes 

Level 3 

2

Elective 

13937 

Monitor and control office supplies 

Level 3 

1

Elective 

13928 

Monitor and control reception area 

Level 3 

1

Elective 

13930 

Monitor and control the receiving and satisfaction of visitors 

Level 3 

1

Elective 

13935 

Plan and conduct basic research in an office environment 

Level 3 

2

Elective 

14667 

Describe and apply the management functions of an organization 

Level 4 

10 

3

Elective 

114589 

Manage time productively 

Level 4 

1

Course ID: 57824

Title: FETC: Public Administration

PURPOSE AND RATIONALE OF THE QUALIFICATION


The purpose of the FETC: Public Administration is to provide a structured programme for public officials that work in support of senior management officials in providing for service delivery objectives. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government. The FETC: Public Administration is aimed at practitioners working in the public sector. It is a qualification in a career pathway towards an accomplished public administration and management specialist.

The FETC: Public Administration consists of Exit Level Outcomes covering service delivery, applying public sector policy and legislation in their respective work contexts, identifying and solving problems, communications and administration. The competencies covered in the proposed unit standards encapsulate the competencies required by public officials working at the operational level and responsible for implementing specific service delivery objectives within a public sector departmental context. This qualification enables transferability of skills between the private and the public sector.

The possession of relevant knowledge, skills and attitude by public officials is crucial to the implementation of public sector administration and management reforms.

Qualifying learners should be able to follow various careers within the Public Sector's:

  • Financial Services
  • Administration
  • Management
  • Procurement and Supply Chain Management
  • Supervisory Administration


ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

113955 

Apply the Batho Pele principles to own work role and context 

Level 3 

1

Core 

113956 

Demonstrate knowledge of and apply the Public Sector Code of Conduct in own work roles and context 

Level 3 

1

Core 

242900 

Apply administrative principles in the implementation of public sector procedures and work schedule 

Level 4 

2

Core 

242901 

Apply the principles of good customer service to achieve public sector objectives 

Level 4 

2

Core 

242903 

Define overall public sector culture and values and apply to own work context 

Level 4 

2

Core 

242902 

Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context 

Level 4 

2

Core 

242880 

Demonstrate an understanding and apply the framework and overall mechanics of government in public sector policy 

Level 4 

2

Core 

119351 

Apply principles of computerised systems to manage data and reports relevant to the public sector administration 

Level 5 

10 

3

Core 

120307 

Apply South African legislation and policy affecting public administration 

Level 5 

10 

3

Core 

119334 

Discuss the selected legislative regulatory framework governing the public sector management and administration environment 

Level 5 

12 

4

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

2

Fundamental 

119466 

Interpret a variety of literary texts 

Level 3 

2

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

2

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

2

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

2

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4 

2

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4 

2

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

1

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

2

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

2

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4 

2

Elective 

120385 

Apply a range of project management tools and techniques 

Level 4 

2

Elective 

337060 

Apply knowledge of organisation structure and design to support performance to a Public Sector Department 

Level 4 

2

Elective 

337064 

Apply knowledge of the job evaluation process in the Public Sector in order to ensure that a job has been properly evaluated 

Level 4 

1

Elective 

243263 

Demonstrate knowledge and understanding of anti-corruption issues in the Public Sector 

Level 4 

2

Elective 

337062 

Evaluate a job in the Public Sector in South Africa 

Level 4 

2

Elective 

11473 

Manage individual and team performance 

Level 4 

3

Elective 

242819 

Motivate and Build a Team 

Level 4 

10 

3

Elective 

242861 

Participate in budget and general financial management processes within own public sector work context 

Level 4 

2

Elective 

242811 

Prioritise time and work for self and team 

Level 4 

2

Elective 

10981 

Supervise work unit to achieve work unit objectives (individuals and teams) 

Level 4 

12 

4

Elective 

11273 

Apply Fundamental Concepts of Supply Chain Management Optimisation 

Level 5 

3

Elective 

119345 

Apply principles, regulations and legislation underlying supply chain management in the public sector 

Level 5 

15 

5

Elective 

119346 

Apply sound communication principles in the coordination of selected public sector communications programmes 

Level 5 

10 

3

Elective 

243264 

Customise an anti-corruption strategy at operational level for a Public Sector Department 

Level 5 

2

Elective 

337061 

Demonstrate knowledge and insight into a bid committee system applicable to an Organ of State in South Africa 

Level 5 

15 

5

Elective 

337063 

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 

Level 5 

2

Elective 

120360 

Demonstrate understanding of financial and accounting principles for public entities 

Level 5 

12 

4

Elective 

119332 

Manage and develop oneself in the public sector work environment 

Level 5 

10 

3

Course ID: 58644

Title: National Certificate: Local Government Support Services

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

The purpose of the qualification is to enable qualifying learners to gain an insight into the business of Local Government, especially with reference to the key municipal processes and programme initiatives undertaken. It will enable learners to:

  • Enter rotational job programmes in a support service capacity in the different technical sectors of Local Government having gained an introductory knowledge and insight into how each sector works.
  • Understand the overall functions of government departments and how they fit into the overall service delivery objectives.
  • Provide the necessary support and administrative services in the Local Government environment.
The learning outcomes contained in this qualification are based on the competencies required to contribute to Local Government support services from an administrative and/or financial support perspective. These competences relate to:
  • Demonstrating an understanding of municipal financial management and budgeting.
  • Providing support and administrative services in a Local Government environment.
  • Demonstrating an understanding of the areas of technical service delivery within Local Government.
  • Utilising problem-solving and decision-making techniques in own Local Government context.
  • Demonstrating an understanding of the municipal working environment.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

117111 

Apply knowledge of basic accounting principles to financial services 

Level 3 

1

Core 

114941 

Apply knowledge of HIV/AIDS to a specific business sector and a workplace 

Level 3 

1

Core 

242860 

Apply the Batho Pele principles to own work role and context 

Level 3 

1

Core 

244295 

Demonstrate an understanding of municipal financial management and budgeting 

Level 3 

2

Core 

244294 

Demonstrate an understanding of national programmes and their impact on Local Government 

Level 3 

2

Core 

244300 

Demonstrate an understanding of public participation in Local Government 

Level 3 

2

Core 

244299 

Demonstrate an understanding of the areas of technical service delivery within Local Government 

Level 3 

10 

3

Core 

244297 

Demonstrate an understanding of the employment relationship in Local Government 

Level 3 

2

Core 

244296 

Demonstrate an understanding of the municipal working environment 

Level 3 

2

Core 

244302 

Demonstrate an understanding of the planning functions of Local Government 

Level 3 

3

Core 

244175 

Demonstrate an understanding of the policy and legal framework guiding Local Government 

Level 3 

10 

3

Core 

244301 

Ensure personal accountability in own Local Government context 

Level 3 

2

Core 

244298 

Provide support and administrative services in Local Government 

Level 3 

1

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

2

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3 

1

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3 

1

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

2

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

Level 3 

2

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

2

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3 

2

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

2

Elective 

123458 

Administer accounting and budgeting for input into municipal financial resource management 

Level 4 

15 

5

Elective 

120385 

Apply a range of project management tools and techniques 

Level 4 

2

Elective 

120391 

Apply leadership skills to relationship management 

Level 4 

3

Elective 

11473 

Manage individual and team performance 

Level 4 

3

Elective 

110479 

Outline the environment of local economic development in South Africa 

Level 4 

1

Course ID: 78964

Title: FETC: Information Technology: Technical Support

PURPOSE AND RATIONALE OF THE QUALIFICATION

Purpose:

The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Support, covering basic knowledge needed for further study in the field of Systems Support at Higher Education Levels.

The qualification can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A Qualifying learner at this level will be a well-rounded entry-level Systems Support professional with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, allowing for specialisation in one of the following Systems Support fields:

  • Hardware and Infrastructure Support for Personal Computers
  • Hardware and Infrastructure Support for Office Products
  • Data Communications and Networking
  • (and any new field not specified yet, allowing for new specialisations in this area)
The qualification is designed to:
  • Provide learners with an entry level for further study in Information Technology and related fields, as well as for initial employment in the computer industry.
  • Allow many of the listed unit standards to be used in Learnership Schemes in the Information Systems and Technology sector, as well as other sectors where Information Technology is a key requirement.
  • Provide a foundational qualification for people who are pursuing a career in the computer industry, or related fields. People with this qualification have an introductory level of understanding about computer industry concepts and/or are able to work in areas of Information Technology with little technical complexity. Examples of the areas covered are entry-level hardware, software, electronics and network support, on mainly (but not limited to) desktop and hand-held devices and local area networks.
  • Allow the credits achieved in the National Certificates in Information Technology (Level 2 & 3) to be used as foundation (i.e. learning assumed to be in place) for the requirements of this qualification.
  • Have a flexible structure to allow for changing requirements in the computer industry, and to allow providers to create learning programmes with a predominantly Information Technology Support component but tailored to meet the local, national or international needs.


ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATTION (DAYS)

Core 

114636 

Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 

Level 3 

2

Core 

14913 

Explain the principles of computer networks 

Level 3 

2

Core 

14927 

Apply problem solving strategies 

Level 4 

1

Core 

10313 

Comply with service levels as set out in a Contact Centre Operation 

Level 4 

10 

3

Core 

14908 

Demonstrate an understanding of testing IT systems against given specifications 

Level 4 

2

Core 

14926 

Describe information systems departments in business organisations 

Level 4 

1

Core 

14921 

Describe the types of computer systems and associated hardware configurations 

Level 4 

2

Core 

14917 

Explain computer architecture concepts 

Level 4 

2

Core 

14944 

Explain how data is stored on computers 

Level 4 

2

Core 

252210 

Handle a range of customer complaints 

Level 4 

1

Core 

14963 

Investigate the use of computer technology in an organisation 

Level 4 

2

Core 

14920 

Participate in groups and/or teams to recommend solutions to problems 

Level 4 

1

Core 

14919 

Resolve computer user`s problems 

Level 4 

2

Core 

14938 

Resolve technical computer problems 

Level 4 

2

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

2

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

2

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

2

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

2

Fundamental 

12154 

Apply comprehension skills to engage oral texts in a business environment 

Level 4 

2

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

2

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4 

2

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4 

2

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

1

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

2

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4 

2

Elective 

14928 

Demonstrate knowledge of basic concepts of telecommunications 

Level 2 

2

Elective 

14947 

Describe data communications 

Level 3 

1

Elective 

14932 

Describe Synchronous/ Asynchronous Communication with computers 

Level 3 

2

Elective 

14937 

Apply the principles of supporting users of local area networks 

Level 4 

2

Elective 

14939 

Assemble a personal computer or handheld computer and peripherals from modules 

Level 4 

2

Elective 

14942 

Demonstrate an understanding of computer network communication 

Level 4 

3

Elective 

14934 

Demonstrate an understanding of hardware components for personal computers or handheld computers 

Level 4 

2

Elective 

14922 

Demonstrate knowledge of the principles of electronic logic for computing 

Level 4 

3

Elective 

14952 

Describe and install a facsimile machine 

Level 4 

1

Elective 

14941 

Describe and install colour copiers/printers 

Level 4 

1

Elective 

14945 

Describe and install computer printers 

Level 4 

1

Elective 

14948 

Describe and install high-volume photocopier machines 

Level 4 

1

Elective 

14946 

Describe and install photocopier machines 

Level 4 

1

Elective 

14936 

Describe and install scanning systems 

Level 4 

1

Elective 

14929 

Describe computer cabling 

Level 4 

1

Elective 

14953 

Install a local area network 

Level 4 

10 

3

Elective 

14950 

Install a personal computer or handheld computer and peripherals 

Level 4 

2

Elective 

14931 

Install networked computer application software 

Level 4 

2

Elective 

14943 

Install system software and application software for a personal computer or hand-held computer 

Level 4 

2

Elective 

14940 

Repair a personal computer or hand-held computer to module level 

Level 4 

12 

4

Elective 

14935 

Repair peripherals for a personal computer or handheld computer to module level 

Level 4 

3

Course ID: 49605

Title: FETC: Information Technology: Technical Support

PURPOSE AND RATIONALE OF THE QUALIFICATION


This qualification is the second in a learning pathway for practitioners in the field of environmental science, environmental management and waste management. This series of qualifications will equip practitioners with the skills, knowledge and values to contribute towards the wise and effective use and management of our built environment, natural resources and ecological systems.

The specific purpose of this qualification represents the skills, knowledge and values required by competent practitioners to:

  • Operate and maintain machinery and equipment and use resources in an environmentally responsible manner
  • Apply basic principles and tools of environmental practice to avoid, minimise or remedy negative environmental impacts
With this understanding, practitioners will be able to engage productively and responsibly in work, individual or community related activities in the field of environmental science, environmental management and waste management. This qualification will also serve as a basis for further learning, and will equip learners with the knowledge, skills and values to participate meaningfully in society and contribute towards developing sustainable communities.

This qualification is applicable to a range of contexts within the field of environmental science, environmental management and waste management, such as local government, public and private waste management enterprises, cultural or natural heritage sites, community projects, recycling and recovery of resources, control and eradication of invasive and alien species, rural development and site preparation or rehabilitation. It is also suitable for workers with environmental functions in a range of industries such as mining, chemicals or manufacturing. The following are typical contexts in which this qualification can be assessed:
  • Waste management related activities, eg
    • Materials recovery and buy-back centres
    • Waste reception
    • Landfill operations
  • Water course cleaning, care and maintenance
  • Care of public places, open areas, cultural and natural heritage sites
  • Maintenance of parks and sports fields
  • Community projects and job creation schemes relating to environmental practice
  • General industrial, extraction, ie activities with an environmental care or improvement focus


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

119554 

Apply environmental management tools to assess impacts 

Level 2

2

Core 

13217

Collect and use information 

Level 2

2

Core 

12461

Communicate at work 

Level 2

2

Core 

13220 

Keep the work area safe and productive 

Level 2

3

Core 

116080 

Monitor, collect and collate agricultural data 

Level 2

1

Core 

12036 

Orientate self in the workplace 

Level 2

2

Core 

13258 

Participate in work group activities 

Level 2

1

Core 

12483 

Perform basic first aid 

Level 2

1

Core 

13221 

Perform routine maintenance 

Level 2

3

Core 

119553 

Take action to address impacts on the environment 

Level 2

10 

3

Core 

119556 

Use tools and operate equipment in an environmentally responsible manner 

Level 2

10 

3

Core 

119558 

Work with, use and care for materials and resources which can impact on health and the environment 

Level 2

10 

3

Fundamental 

8963 

Access and use information from texts 

Level 2

2

Fundamental 

9009 

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

Level 2

1

Fundamental 

7480 

Demonstrate understanding of rational and irrational numbers and number systems 

Level 2

1

Fundamental 

9008 

Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts 

Level 2

1

Fundamental 

8962 

Maintain and adapt oral communication 

Level 2

2

Fundamental 

12463

Understand and deal with HIV/AIDS 

Level 2

1

Fundamental 

8967 

Use language and communication in occupational learning programmes 

Level 2

2

Fundamental 

7469 

Use mathematics to investigate and monitor the financial aspects of personal and community life 

Level 2

1

Fundamental 

9007 

Work with a range of patterns and functions and solve problems 

Level 2

2

Fundamental 

8964 

Write for a defined context 

Level 2

2

Elective 

14784 

Apply sampling theory and practice in the chemical industry 

Level 2

2

Elective 

13202 

Apply study and learning techniques 

Level 2

1

Elective 

116121 

Apply sustainable farming practices to conserve the ecological environment 

Level 2

2

Elective 

113818 

Clean and maintain area of responsibility 

Level 2

3

Elective 

14051 

Collect and record data 

Level 2

1

Elective 

8330 

Combat problem plants 

Level 2

1

Elective 

12334 

Conduct water process laboratory tests 

Level 2

2

Elective 

13679 

Control and extinguish a fire in a conservation area 

Level 2

1

Elective 

12351 

Demonstrate An Ability To Work With Local Communities 

Level 2

2

Elective 

12352 

Demonstrate knowledge of the roles and responsibilities of a community committee 

Level 2

1

Elective 

12033 

Demonstrate knowledge of water cycle, water and wastewater systems and processes 

Level 2

2

Elective 

12465 

Develop a learning plan and a portfolio for assessment 

Level 2

2

Elective 

11818 

Investigate work opportunities in order to make a personal career/employment decision 

Level 2

1

Elective 

8346 

Manage cultural heritage resources in the field 

Level 2

1

Elective 

116077 

Monitor water quality 

Level 2

1

Elective 

119557 

Operate waste disposal facilities 

Level 2

2

Elective 

12484 

Perform basic fire fighting 

Level 2

1

Elective 

8332 

Perform conservation guardianship 

Level 2

3

Elective 

116064 

Recognise and identify the basic functions of the ecological environment 

Level 2

1

Elective 

119555 

Separate, handle, store, treat and transport waste 

Level 2

3

Elective 

8348 

Understand Nature Conservation issues 

Level 2

1

Elective 

10718 

Use a personal budget to manage own money 

Level 2

1

Course ID: 57823

Title: National Certificate: Ward Committee Governance

PURPOSE AND RATIONALE OF THE QUALIFICATION


The purpose of the qualification is to enable qualifying learners to apply the relevant competences required for proactive participation as a Ward Committee member so that they achieve municipal objectives.

The learning outcomes contained in this qualification are based on the competencies required to contribute to the effectiveness of municipal processes from a Ward Committee perspective. These competences relate to:

  • Conducting or participating in formal and informal meetings to achieve Ward Committee objectives.
  • Involvement in and giving advice on municipal projects.
  • Assisting in implementing municipal objectives and overall objectives of Local Government by displaying an understanding of core municipal functions as they relate to a Ward Committee context.
  • Facilitating relations between Local Government and citizens to effectively support the implementation of its objectives.
  • Facilitating service delivery in a Ward Committee context.
The learners entering this qualification may come from various backgrounds and will be persons who have been nominated by their community onto a Ward Committee to represent the needs of the community, while archiving municipal objectives. It will create an opportunity for the learner to be exposed to various municipal processes and pursue a learning pathway in counselling for Local Government. The qualifying learner will be able to participate actively in overall democracy through proactive community involvement in local government processes.

 

ID

UNIT STANDARD TITLE

 NQF LEVEL

CREDITS

DURATION
 (DAYS)

Core 

242891 

Apply communication, interpersonal and conflict management principles in Ward Committee functions, processes 

Level 2 

10 

3

Core 

242896 

Demonstrate an understanding and apply the broad principles of Ward Committee functioning to participate in municipal processes 

Level 2 

10 

3

Core 

242892 

Display an understanding of the Constitution, structure of Ward Committees and the roles and responsibilities of committee members 

Level 2 

2

Core 

242893 

Display an understanding of the policy and legal framework guiding the Ward Committee system and its functioning 

Level 2 

2

Core 

242895 

Support the facilitation of development project service delivery in a Ward Committee context 

Level 2 

3

Core 

113955 

Apply the Batho Pele principles to own work role and context 

Level 3 

1

Core 

123462 

Demonstrate knowledge and understanding of the project and the project support services environment 

Level 3 

1

Core 

242890 

Display an understanding of core municipal processes and Ward Committee participation in these processes 

Level 3 

10 

3

Core 

13934 

Plan and prepare meeting communications 

Level 3 

2

Fundamental 

119463 

Access and use information from texts 

Level 2 

2

Fundamental 

9009 

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

Level 2 

1

Fundamental 

7480 

Demonstrate understanding of rational and irrational numbers and number systems 

Level 2 

1

Fundamental 

119454 

Maintain and adapt oral/signed communication 

Level 2 

2

Fundamental 

12444 

Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts 

Level 2 

1

Fundamental 

119460 

Use language and communication in occupational learning programmes 

Level 2 

2

Fundamental 

7469 

Use mathematics to investigate and monitor the financial aspects of personal and community life 

Level 2 

1

Fundamental 

9007 

Work with a range of patterns and functions and solve problems 

Level 2 

2

Fundamental 

119456 

Write/present for a defined context 

Level 2 

2

Elective 

119517 

Advocate and lobby community issues 

Level 3 

12 

4

Elective 

242894 

Demonstrate knowledge of gender, equity and diversity issues in development projects 

Level 3 

2

Elective 

123436 

Facilitate community participation in democratic processes and structures 

Level 3 

2

Elective 

123464 

Gather information and provide assistance for project planning and scheduling functions 

Level 3 

10 

3

Elective 

123465 

Measure and plan own performance and behaviour in line with roles and responsibilities in a project team 

Level 3 

2

Elective 

120383 

Provide assistance in implementing and assuring project work meets quality requirements 

Level 3 

2

Course ID: 64697

Title: FETC: Community Health Work

PURPOSE AND RATIONALE OF THE QUALIFICATION


This Qualification is for any individual who is, or wishes to be, involved in Ancillary Health Care services. A learner who has achieved this qualification will integrate a range of awareness and competences to practice the roles of health promoter, health provider and health networker within a community development context.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their work performance. This Qualification is intended to enhance the provision of entry-level service within the field of health care within all sectors.

Learners who complete this qualification will have better self and social awareness and will possess a range of thinking and problem solving skills. In addition, they will possess the competence required to perform community health functions in a complex developing world context. They will have the skills required for employment by a range of government and social sector employers, will be in possession of a further education and training certificate and will be eligible for certain credit recognition in various higher education health qualifications.

Qualified learners in this field will provide a service that will assist communities to better manage their own health and wellness. They will have the skills to work as team members and as providers of support services within a multidisciplinary health care team. In addition, recipients will be able perform some of the following according to their choice of electives:

  • Facilitate and administrate community health activities/centre via supervision of a team of health care workers.
  • Provide community health care.
  • Provide care for persons with intellectual and physical disabilities.
  • Assist in planning advocacy campaigns to support primary health care initiatives.
  • Assist in facilitating and implementing primary health care projects within the community.
  • Engage in inclusive communication with the Deaf in South Africa.
  • Practitioners will generally carry out their roles within the context of:
    • The client's home.
    • A community care centre.
    • The broader community.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

260406 

Assist in facilitating and implementing primary health care projects within the community 

Level 4

12 

4

Core 

260379 

Assist with planning and implementing advocacy campaigns for primary health care 

Level 4

10 

3

Core 

110053 

Conduct a basic community needs assessment 

Level 4

12 

4

Core 

117870 

Conduct targeted training and development using given methodologies 

Level 4

10 

3

Core 

120366 

Demonstrate understanding of the implementation of occupational health, safety and environmental legislation in the work place 

Level 4

3

Core 

114491 

Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) 

Level 4

10 

3

Core 

260378 

Manage the effects of fatigue in the workplace 

Level 4

3

Core 

260383 

Plan and promote nutritional programmes to improve health 

Level 4

12 

4

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3

2

Fundamental 

119457 

Interpret and use information from texts 

Level 3

2

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3

2

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3

2

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4

2

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4

2

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4

2

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4

1

Fundamental 

119471 

Use language and communication in occupational learning programmes 

Level 4

2

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4

2

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4

2

Elective 

120391 

Apply leadership skills to relationship management 

Level 4

3

Elective 

117484 

Apply palliative care principles when assisting and supporting the child and family to manage life threatening disease 

Level 4

12 

4

Elective 

117865 

Assist and support learners to manage their learning experiences 

Level 4

2

Elective 

115076 

Deliver a monologue for a known audience on a familiar topic using South African Sign Language 

Level 4

10 

3

Elective 

115073 

Demonstrate knowledge of Deaf culture, the Deaf community and technology, services and education for the Deaf in South Africa 

Level 4

3

Elective 

115078 

Demonstrate the production and reception of regional South African Fingerspelling 

Level 4

1

Elective 

260377 

Develop and implement a community based rehabilitation programme 

Level 4

10 

3

Elective 

117505 

Educate and support parents in childcare 

Level 4

12 

4

Elective 

115074 

Engage in short conversations with a Deaf person on a familiar topic using SASL 

Level 4

2

Elective 

120389 

Explain and apply the concept, principles and theories of motivation in a leadership context 

Level 4

2

Elective 

260380 

Facilitate the optimal functioning of the client with intellectual disability 

Level 4

15 

5

Elective 

115077 

Give and ask for directions to places and locations, using South African Sign Language 

Level 4

1

Elective 

117504 

Identify and support the abused child 

Level 4

2

Elective 

242821 

Identify responsibilities of a team leader in ensuring that organisational standards are met 

Level 4

2

Elective 

260382 

Institute preventive measures to reduce the potential impact of disasters 

Level 4

15 

5

Elective 

114586 

Manage finances of a new venture 

Level 4

2

Elective 

11473 

Manage individual and team performance 

Level 4

3

Elective 

114589 

Manage time productively 

Level 4

1

Elective 

242819 

Motivate and Build a Team 

Level 4

10 

3

Elective 

115079 

Perform everyday communicative tasks using South African Sign Language 

Level 4

1

Elective 

114592 

Produce business plans for a new venture 

Level 4

3

Elective 

117496 

Provide care and support to an elderly person 

Level 4

10 

3

Elective 

120300 

Analyse leadership and related theories in a work context 

Level 5

3

Elective 

260381 

Facilitate community education for clinical research trials 

Level 5

10 

3

Course ID: 78965

Title: FETC: Information Technology: Systems Development

PURPOSE AND RATIONALE OF THE QUALIFICATION


Purpose of the qualification: The purpose of this qualification is to build a foundational entry into the field of Computer Sciences and Information Technology, specifically into the field of Systems Development, covering basic knowledge needed for further study in the field of Systems Development at Higher Education Levels.

The qualification can be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A qualifying learner at this level will be a well-rounded entry-level Systems Developer with a good fundamental knowledge of the Information Technology field, coupled with interpersonal and business skills, preparing for later specialisation in Systems Development fields.

The qualification is designed to:

  • provide learners with an entry level for further study in Information Technology and related fields, as well as for initial employment in the computer industry.
  • allow many of the listed unit standards to be used in Learnership Schemes in the Information Systems and Technology sector, as well as other sectors where Information Technology is a key requirement.
  • provide a foundational qualification for people who are pursuing a career in the computer industry, or related fields.
  • People with this qualification have an introductory level of understanding about computer industry concepts and/or are able to work in areas of Information Technology with little technical complexity, for example entry-level computer programming, as junior project team member.
  • allow the credits achieved in the National Certificates in Information Technology (Level 2 & 3) to be used as foundation (i.e. learning assumed to be in place) for the requirements of this qualification.
  • have a flexible structure to allow for changing requirements in the computer industry, and to allow providers to create learning programmes with a predominantly Information Technology component but tailored to meet local, national or international needs.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (DAYS)

Core 

14918 

Describe the principles of Computer Programming 

Level 3

2

Core 

14913 

Explain the principles of computer networks 

Level 3

2

Core 

14927 

Apply problem solving strategies 

Level 4

1

Core 

14910 

Apply the principles of Computer Programming 

Level 4

3

Core 

14933 

Demonstrate an understanding of creating multimedia/web-based computer applications with scripting 

Level 4

2

Core 

14924 

Demonstrate an understanding of information systems analysis 

Level 4

1

Core 

14930 

Demonstrate an understanding of the principles of developing software for the internet 

Level 4

1

Core 

14909 

Describe the difference between programming in Object Orientated and Procedural Languages 

Level 4

1

Core 

14915 

Design a computer program according to given specifications 

Level 4

3

Core 

14917 

Explain computer architecture concepts 

Level 4

2

Core 

14944 

Explain how data is stored on computers 

Level 4

2

Core 

14920 

Participate in groups and/or teams to recommend solutions to problems 

Level 4

1

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3

2

Fundamental 

119458 

Analyse and respond to a variety of literary texts 

Level 3

2

Fundamental 

119457 

Interpret and use information from texts 

Level 3

2

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3

2

Fundamental 

12154 

Apply comprehension skills to engage oral texts in a business environment 

Level 4

2

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4

2

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4

2

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4

 

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4

1

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4

2

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4

2

Elective 

244574 

Apply knowledge of HIV/AIDS to a specific business sector and a workplace 

Level 3

1

Elective 

114636 

Demonstrate an understanding of preventative maintenance, environmental and safety issues in a computer environment 

Level 3

2

Elective 

14912 

Investigate the use of computer technology in an organisation 

Level 3

2

Elective 

10313 

Comply with service levels as set out in a Contact Centre Operation 

Level 4

10 

3

Elective 

14908 

Demonstrate an understanding of testing IT systems against given specifications 

Level 4

2

Elective 

14926 

Describe information systems departments in business organisations 

Level 4

1

Elective 

14921 

Describe the types of computer systems and associated hardware configurations 

Level 4

2

Elective 

252210 

Handle a range of customer complaints 

Level 4

1

Elective 

14919 

Resolve computer user`s problems 

Level 4

2

Elective 

118028 

Supervise customer service standards 

Level 4

3

Elective 

120379 

Work as a project team member 

Level 4

3

Course ID: 48872

Title: National Certificate: Information Technology: Systems Development

PURPOSE AND RATIONALE OF THE QUALIFICATION


The purpose of this qualification is to enhance readiness and provide entry into the areas of Systems Development at NQF level 5. It prepares learners for entry into the workplace or as undergraduate study in the Systems Development areas covered, providing them with the necessary knowledge needed for further study in the fields of Information Technology and Computer Sciences at Higher Education level.

The qualification is addressing the need in the workplace for nationally recognised qualifications, based on unit standards, that will allow people with workplace experience in the Systems Development areas covered, to request assessments and get recognition for prior learning.

A qualifying learner will be able to communicate effectively with fellow IT staff & users of information technology, understanding the role of technology in a business context and to be able to address business problems with appropriate information technology solutions. Learners will be able to apply the principles of creating computer software by carrying out, under limited supervision, a task of reasonable size to demonstrate an understanding of the knowledge, techniques & skills needed in one or more area of majoring/specialisation that the qualification offers.

A qualifying learner at this level will be a well-rounded IT professional, building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Development or equivalent. This qualification is expanding the systems development foundation started at NQF level 4 into specialisation fields within systems development, in one or more of the following disciplines:

  • Procedural Programming.
  • Object Oriented Programming.
  • Fourth Generation Language Programming.
  • Web site development.
  • Multimedia.
  • Electronic Commerce.
The qualification is designed to:
  • Provide qualified learners with an undergraduate entry into the fields of Information Communication Technology (ICT) and Computer Sciences, specialising in the Systems Development area
  • Prepare qualified learners for initial employment into the ICT and related industries. Qualified learners will have a solid understanding of computer industry concepts and to able to work in areas of Systems Development with intermediate technical complexity.
  • Allow the credits achieved in National Certificates relating to Information Technology at NQF level 4 to be used as prior learning for this qualification, where applicable.
  • Allow people with workplace experience in the Systems Development areas covered, to request assessments and get recognition for prior learning.
  • Allow the qualification to be acquired in the traditional way of formal study as well as in the workplace, through Learnerships Schemes or Recognition of Prior Learning (RPL).
  • Assist with professionalisation across the Information Technology Sector. It is intended to allow qualified learners to gain membership of registered professional bodies in the ICT industry.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (DAYS)

Core 

115359 

Demonstrate an understanding of the handling of error in a computer programming environment 

Level 4

1

Core 

115391 

Demonstrate an understanding of the principles of the internet and the world-wide-web 

Level 4

1

Core 

115358 

Apply information gathering techniques for computer system development 

Level 5

2

Core 

115392 

Apply principles of creating computer software by developing a complete programme to meet given business specifications 

Level 5

12 

4

Core 

115365 

Apply the principles of designing computer system inputs and outputs 

Level 5

2

Core 

114048 

Create database access for a computer application using structured query language 

Level 5

3

Core 

114049 

Demonstrate an understanding of Computer Database Management Systems 

Level 5

2

Core 

115373 

Demonstrate an understanding of sort and search techniques used in computer programming 

Level 5

2

Core 

115367 

Demonstrate logical problem solving and error detection techniques 

Level 5

3

Core 

115362 

Manage software development source files using appropriate tools 

Level 5

2

Core 

115388 

Produce documentation for a computer program to agreed standards 

Level 5

1

Core 

115384 

Test a computer program against a given specification 

Level 5

2

Fundamental 

114076 

Use computer technology to research a computer topic 

Level 4

1

Fundamental 

116389 

Write a technical report 

Level 4

1

Fundamental 

115431 

Analyse feedback contexts and apply constructive feedback techniques 

Level 5

1

Fundamental 

114051 

Conduct a technical practitioners meeting 

Level 5

1

Fundamental 

114055 

Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa 

Level 5

1

Fundamental 

114059 

Demonstrate an understanding of estimating a unit of work and the implications of late delivery 

Level 5

2

Fundamental 

114050 

Explain the principles of business and the role of information technology 

Level 5

1

Fundamental 

13925 

Present information in a public setting 

Level 5

2

Elective 

115368 

Apply advanced HTML and associated techniques to build a web site for business applications 

Level 5

12 

4

Elective 

115363 

Apply fundamental principles of Object Oriented Programming to solve a given problem 

Level 5

10 

3

Elective 

115386 

Apply the principles of creating batch and interactive computer programs using a procedural programming language 

Level 5

10 

3

Elective 

115390 

Create an application for a single-user personal computer using a fourth generation language 

Level 5

10 

3

Elective 

115364 

Create animation for a multimedia/web-based computer application 

Level 5

10 

3

Elective 

115371 

Create digitised sound for a multimedia/web-based computer application 

Level 5

10 

3

Elective 

115370 

Create digitised still images for a multimedia/web-based computer application 

Level 5

10 

3

Elective 

115375 

Create digitised video for a multimedia/web-based computer application 

Level 5

10 

3

Elective 

115366 

Create graphic elements for a multimedia/web-based computer application 

Level 5

10 

3

Elective 

115379 

Create object scripts for a multimedia/web-based computer application 

Level 5

20 

7

Elective 

115383 

Demonstrate an understanding of the principles of designing and building an e-Commerce web site 

Level 5

10 

3

Elective 

115376 

Demonstrate an understanding of the principles of implementing and managing a web server 

Level 5

10 

3

Elective 

115385 

Demonstrate an understanding of the principles of implementing and managing an e-Commerce web site 

Level 5

12 

4

Elective 

115374 

Demonstrate an understanding of the use of web-sites in business 

Level 5

1

Elective 

115380 

Demonstrate an understanding of the various types of e-commerce applications 

Level 5

3

Elective 

115372 

Demonstrate an understanding of tools and products available for web-site development 

Level 5

1

Elective 

115360 

Demonstrate fourth generation language computer programming skills 

Level 5

2

Elective 

115369 

Design and build a web-site using simple HTML 

Level 5

2

Elective 

115377 

Explain the IT components of an e-Commerce system 

Level 5

1

Elective 

115387 

Apply the principles of creating a computer program using a procedural programming language in a GUI environment 

Level 6

14 

5

Elective 

115381 

Apply the principles of creating a computer program using an OOP language in a GUI environment 

Level 6

12 

4

Elective 

115382 

Apply the principles of creating computer programs containing advanced algorithms using a procedural programming language 

Level 6

12 

4

Elective 

115361 

Create digitised text for a multimedia/web-based computer application 

Level 6

3

Elective 

115378 

Demonstrate an understanding of advanced object-oriented programming 

Level 6

14 

5

Elective 

115389 

Design a computer application for a single-user personal computer for programming with a 4GL 

Level 6

12 

4

Course ID: 48573

Title: National Certificate: Information Technology: Systems Support

PURPOSE AND RATIONALE OF THE QUALIFICATION


In summary, the purpose of this qualification may be stated as:
To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.

The qualification is designed to:

  • Provide qualified learners with an undergraduate entry into the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer Science
  • Prepare qualified learners for initial employment in the computer industry.
  • Allow the credits achieved in the National Certificates relating to Information Technology at NQF level 4 to be used as prior learning for this qualification.
  • Allow many of the unit standards listed in this qualification, to be used in Learnership Schemes in the Information Systems and Technology sector, as well as other sectors where Information Technology is a key requirement.
Research has indicated that in order to qualify for this qualification, learners will need to demonstrate competence in the following:

1. Ability to use logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of an organisation.
2. Ability to understand the role of technology in the business context.
3. Ability to create integrated technology-based communication systems for improved business effectiveness.
4. Ability to store, manage and retrieve knowledge (data) efficiently and effectively to meet organisational requirements.
5. Ability to ensure secure information systems that will serve to protect the business from data loss and breaches of integrity.
6. Ability to design and reflect business structure in IT Systems appropriately in order to optimise operating efficiencies, flows of data and resource utilisation within the structure.
7. Ability to mobilise technical and technology-based resources to solve business problems in a specified context.
8. Ability to perform cost effectively and efficiently in technology-based projects.
9. Ability to manage customer relations appropriately.
10. Ability to operate effectively within a change, release and configuration process.
11. Ability to utilise technology-based research tools and knowledge-base repositories.
12. Ability to identify and communicate business opportunities appropriately.
13. Ability to install, support and maintain end-user applications

NB This qualification has been developed within a CONTEXTUAL QUALIFICATIONS FRAMEWORK ie electives indicate the context in which the overall learning programme will be designed and assessed. The core components will be the generic base which is expected to be contextualised to meet the unique and specific issues for the ICT sector, and the range of enabled ( vertical ) markets.

Finally, this qualification has been developed to assist with professionalisation across the Information Technology Industry. It is intended to allow qualified learners to gain membership of registered professional bodies in the ICT industry.

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (DAYS)

Core 

114054 

Administer a local area computer network 

Level 5

2

Core 

114074 

Demonstrate an understanding of different computer network architectures and standards 

Level 5

2

Core 

114046 

Demonstrate an understanding of issues affecting the management of a local area computer network (LAN) 

Level 5

1

Core 

114060 

Demonstrate an understanding of local area computer networks, by installing a networked workstation 

Level 5

2

Core 

114058 

Demonstrate an understanding of the concepts of Multi-User computer Operating systems 

Level 5

2

Core 

114061 

Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s) 

Level 5

2

Core 

114052 

Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement 

Level 5

3

Core 

114056 

Describe enterprise systems management and its role in IT systems support 

Level 5

1

Core 

114075 

Design a local area computer network for a departmental office environment 

Level 5

2

Core 

114072 

Install and commission a local area computer network 

Level 5

3

Core 

114047 

Install and configure a multi-user networked operating system 

Level 5

3

Core 

114053 

Monitor and maintain a multi-user networked operating system 

Level 5

2

Core 

114066 

Test Networked IT systems against given specifications 

Level 5

1

Fundamental 

114076 

Use computer technology to research a computer topic 

Level 4

1

Fundamental 

10135 

Work as a project team member 

Level 4

3

Fundamental 

114183 

Apply the principles of resolving problems for single-user and multi-user computer operating systems 

Level 5

2

Fundamental 

114051 

Conduct a technical practitioners meeting 

Level 5

1

Fundamental 

114055 

Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa 

Level 5

1

Fundamental 

114059 

Demonstrate an understanding of estimating a unit of work and the implications of late delivery 

Level 5

2

Fundamental 

114050 

Explain the principles of business and the role of information technology 

Level 5

1

Fundamental 

8252 

Writing business reports in Retail/Wholesale practices 

Level 5

2

Elective 

114062 

Assemble a server computer and peripherals from modules 

Level 5

2

Elective 

114048 

Create database access for a computer application using structured query language 

Level 5

3

Elective 

114049 

Demonstrate an understanding of Computer Database Management Systems 

Level 5

2

Elective 

114063 

Install a server computer and peripherals 

Level 5

2

Elective 

114064 

Install and commision multi-user application software for a server computer 

Level 5

2

Elective 

114073 

Install and commission multi-user system software on a server computer 

Level 5

2

Elective 

114057 

Install high-volume/Hign-Speed computer cabling for server computer system 

Level 5

10 

3

Elective 

114065 

Maintain and repair a server computer to module level 

Level 5

10 

3

Elective 

114042 

Maintain and repair colour photocopiers/printers 

Level 5

2

Elective 

114182 

Maintain and repair computer printers 

Level 5

1

Elective 

114067 

Maintain and repair facsimile (fax) machines 

Level 5

1

Elective 

114070 

Maintain and repair high-volume photocopier machines 

Level 5

2

Elective 

114071 

Maintain and repair photocopier machines 

Level 5

1

Elective 

114068 

Maintain and repair scanning systems 

Level 5

1

Elective 

114077 

Maintain and repair server computer peripherals to module level 

Level 5

10 

3

Elective 

114045 

Operate an enterprise server computer system 

Level 5

2

Elective 

114043 

Support a local area computer network 

Level 5

10 

3

Elective 

114069 

Administer security systems for a multi-user computer system 

Level 6

15 

5

Elective 

114044 

Demonstrate an understanding of change management for computer systems 

Level 6

1

Course ID: 64729

Title: FETC: Diamond Processing

PURPOSE AND RATIONALE OF THE QUALIFICATION


This qualification will equip qualifying learners with the necessary knowledge, understanding and competence to process diamond gemstones according to internationally recognised standards. It is aimed at people who work or intend to work within the diamond processing industry and who seek recognition for skills in processing diamond gemstones.

Recipients of this qualification know about and are able to process rough diamond gemstones into cut and polished diamond gemstones for sale in local and international markets. The ability of the industry to develop its potential in the beneficiation of raw materials is dependent upon the development of processing skills to provide the platform for expansion of the industry and to have a base of skilled workers in the skilled occupations of Crossworkers, Brillianteers, Bruters, Parters and Fancy Stone Makers.

The qualification is designed to be flexible and accessible so that people are able to consistently demonstrate the competencies required to work safely and effectively in processing diamond gemstones. The role of the diamond processing sector in terms of the jewellery manufacturing and diamond distribution system will be understood as well as the importance of their role in the distribution chain.

The candidate can select the stream they wish to specialize in:

  • A: Parting by sawing.
  • B: Bruting.
  • C: Crossworking.
  • D: Brillianteering.
  • E: Fancy Stone Making.

Qualified learners will, subject to the elected stream, be able to:
  • Communicate and solve problems by applying mathematical practical applications in a variety of ways, including communication in a secondary language.
  • Understand the role of team leadership in the workplace.
  • Adhere to occupational safety, health and environmental requirements.
  • Describe the structure and properties of diamond gemstones.
  • One of the following:
    • Part diamond gemstones by sawing.
    • Brute diamond gemstones for crossworking.
    • Crosswork diamond gemstones.
    • Polish crossworked diamond gemstones (Brillianteering).
    • Make fancy shaped diamond gemstones.

This qualification develops the understanding of the processing of rough diamonds into cut and polished diamond gemstones which falls in the sub-field Fabrication and Extraction. It will enable learners to be informed workers in the Industry. It provides a balanced learning experience that allows flexible access to life long learning in further or higher education and productive employment in the diamond processing industry.

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (DAYS)

Core 

116534

Carry out basic first aid treatment in the workplace 

Level 3

2

1

Core 

242668

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 

Level 4

4

1

Core 

260402

Demonstrate understanding of the implementation of occupational health, safety and environmental legislation in a diamond processing workplace 

Level 4

5

2

Core 

259777

Describe the structure and properties of gem diamonds 

Level 4

10

3

Core 

242821

Identify responsibilities of a team leader in ensuring that organisational standards are met 

Level 4

6

2

Core 

259761

Use a loupe for advanced applications in examining diamond gemstones 

Level 4

6

2

Fundamental 

119472

Accommodate audience and context needs in oral/signed communication 

Level 3

5

2

Fundamental 

119457

Interpret and use information from texts 

Level 3

5

2

Fundamental 

119467

Use language and communication in occupational learning programmes 

Level 3

5

2

Fundamental 

119465

Write/present/sign texts for a range of communicative contexts 

Level 3

5

2

Fundamental 

9015

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4

6

2

Fundamental 

119462

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4

5

2

Fundamental 

119469

Read/view, analyse and respond to a variety of texts 

Level 4

5

2

Fundamental 

9016

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4

4

1

Fundamental 

119471

Use language and communication in occupational learning programmes 

Level 4

5

2

Fundamental 

7468

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4

6

2

Fundamental 

119459

Write/present/sign for a wide range of contexts 

Level 4

5

2

Elective 

260403

Balance naifs on diamond gemstones 

Level 4

8

3

Elective 

260458

Brillianteer bottom halves on diamond gemstones 

Level 4

12

4

Elective 

260461

Brillianteer stars on diamond gemstones 

Level 4

6

2

Elective 

260418

Brillianteer top halves on diamond gemstones 

Level 4

10

3

Elective 

260557

Brute diamond gemstones by hand 

Level 4

12

4

Elective 

260459

Crosswork bottom blocking on diamond gemstones 

Level 4

6

2

Elective 

260404

Crosswork bottoms on diamond gemstones 

Level 4

10

3

Elective 

260416

Crosswork tables on diamond gemstones 

Level 4

5

2

Elective 

260457

Crosswork top blocking on diamond gemstones 

Level 4

6

2

Elective 

260398

Crosswork tops on diamond gemstones 

Level 4

10

3

Elective 

260408

Facet the girdle by hand 

Level 4

18

6

Elective 

260538

Fancy cut irregular shaped diamond gemstones 

Level 4

18

6

Elective 

260413

Fancy cut square shaped diamond gemstones 

Level 4

18

6

Elective 

260539

Groove diamond gemstones 

Level 4

10

3

Elective 

260407

Improve impurities in diamond gemstones through laser drilling 

Level 4

6

2

Elective 

260419

Inscribe polished diamond gemstones by laser 

Level 4

12

4

Elective 

260400

Kerf diamond gemstones for sawing 

Level 4

10

3

Elective 

260464

Level tangs for crossworking and brillianteering diamond gemstones 

Level 4

6

2

Elective 

253808

Operate adjustable tangs for polishing diamond gemstones 

Level 4

5

2

Elective 

260411

Operate and Maintain a bruting machine 

Level 4

12

4

Elective 

260397

Part diamond gemstones by means of cleaving 

Level 4

8

3

Elective 

260518

Part diamond gemstones by means of laser cutting 

Level 4

12

4

Elective 

260401

Part diamond gemstones by sawing 

Level 4

12

4

Elective 

260405

Part multiple diamond gemstones by sawing 

Level 4

15

5

Elective 

260537

Polish the girdle on a brillianteered diamond gemstone 

Level 4

12

4

Elective 

260414

Prepare a scaiffe for crossworking or brillianteering diamond gemstones 

Level 4

3

1

Elective 

260417

Prepare and set up a bench for polishing diamond gemstones 

Level 4

2

1

Elective 

260415

Prepare rough diamond gemstones for crossworking 

Level 4

8

3

Elective 

260409

Remove Impurities in Diamond Gemstones through pressure boiling 

Level 4

5

2

Elective 

260438

Repair polished diamond gemstones 

Level 4

18

6

Elective 

260410

Rondist diamond gemstones by hand 

Level 4

12

4

Elective 

260412

Set sharp for cutting diamond gemstones by hand 

Level 4

4

1

Elective 

260399

Set up diamond gemstones for sawing 

Level 4

2

1

Elective 

260439

Shape diamond gemstones by hand - fancy cut 

Level 4

18

6

Elective 

260517

Shape diamond gemstones by laser cutting 

Level 4

10

3

Elective 

260462

Work out impurities and gletzes on diamond gemstones 

Level 4

8

3

Elective 

260460

Work out impurities and naifs on diamond gemstones 

Level 4

12

4

Course ID: 49256

Title: FETC: Counselling

PURPOSE OF THE QUALIFICATION


The FETC: Counselling Qualification has been developed to meet the needs of learners in a variety of counselling contexts. It should develop learners who know their scope of practice, behave ethically in a counselling context, conform to minimum standards, know when to refer clients and understand the psychological consequences for clients if counsellors are inadequately trained or overstep their scope of practice. It is a generic Qualification that is intended for community or workplace-based counsellors who work in structured and supervised environments including, but not limited to private and government Institutions, schools, Non-Governmental Organisations including Faith Based, Community Based and Not-for-Profit Organisations, the South African Police Service, Counselling Call Centres, Hospitals, Clinics and Support Agencies, Sports Centres, Education and Training facilities, Health and Emergency services and facilities.

In this Qualification, "Scope of Practice" refers to the boundaries within which the counsellor operates without referral as defined by own work context.

The Qualification is intended to meet the needs of a wide variety of work roles including, but not limited to social auxiliary workers, traditional healers, trauma counsellors, HIV/AIDS counsellors, career counsellors and health and wellness practitioners.

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION
(DAYS)

Core 

244611 

Apply problem-solving techniques to make a decision or solve a problem in a real life context 

Level 3

2

1

Core 

244589 

Identify causes of stress and techniques to manage it in the workplace 

Level 3

2

1

Core 

252513 

Apply established strategies and procedures to deal with risk behaviour and promote personal wellbeing 

Level 4

3

1

Core 

117860 

Apply knowledge of interpersonal relationships to enhance the effectiveness of the counselling process 

Level 4

8

3

Core 

252512 

Counsel an individual in a structured environment 

Level 4

12

4

Core 

252697 

Demonstrate knowledge and understanding of an individual's rights in a specific helping context 

Level 4

3

1

Core 

117866 

Demonstrate knowledge and understanding of ethical and legal aspects relating to counselling 

Level 4

5

2

Core 

117849 

Facilitate a group counselling process 

Level 4

8

3

Core 

117863 

Promote health and wellness in a selected context 

Level 4

2

1

Core 

117873 

Screen a client to determine needs 

Level 4

8

3

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3

5

2

Fundamental 

119457 

Interpret and use information from texts 

Level 3

5

2

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3

5

2

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3

5

2

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4

6

2

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4

5

2

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4

5

2

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4

4

1

Fundamental 

119471 

Use language and communication in occupational learning programmes 

Level 4

5

2

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4

6

2

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4

5

2

Elective 

244574 

Apply knowledge of HIV/AIDS to a specific business sector and a workplace 

Level 3

4

1

Elective 

116966 

Apply knowledge of self and own situation to manage risks resulting from change in the workplace 

Level 3

3

1

Elective 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3

5

2

Elective 

244568 

Demonstrate knowledge and understanding of effective study methods and techniques 

Level 3

3

1

Elective 

244571 

Describe how to manage anxiety and depression in the workplace 

Level 3

2

1

Elective 

244578 

Describe how to manage reactions arising from a traumatic event 

Level 3

2

1

Elective 

244575 

Describe how to manage risks associated with abuse in the workplace 

Level 3

3

1

Elective 

244581 

Describe how to manage substance abuse and addiction in the workplace 

Level 3

2

1

Elective 

244572 

Describe how to manage workplace relationships 

Level 3

2

1

Elective 

244577 

Describe how to support employees who are affected by a dread disease 

Level 3

2

1

Elective 

244591 

Design ways in which individuals in a community can contribute towards creating a caring environment for people who are vulnerable 

Level 3

3

1

Elective 

244579 

Explain how to manage diversity in the workplace 

Level 3

2

1

Elective 

113907 

Explain the impact of personal wellness on work performance 

Level 3

2

1

Elective 

114216 

Explain the manager`s role in identifying and referring vulnerable or at risk employees 

Level 3

3

1

Elective 

114966 

Explain the types of compulsory statutory insurance in South Africa 

Level 3

2

1

Elective 

119722 

Identify intervention services and provide support to children and youth victims of abuse and neglect 

Level 3

4

1

Elective 

119914 

Identify possible ways of improving employment prospects 

Level 3

3

1

Elective 

244582 

Investigate the challenges associated with the reasonable accommodation of people with disability in the workplace 

Level 3

3

1

Elective 

114960 

Investigate the need to provide financially for own retirement 

Level 3

3

1

Elective 

244584 

Investigate ways of contributing towards community development 

Level 3

5

2

Elective 

114984 

Manage electronic mail in a business environment 

Level 3

2

1

Elective 

119915 

Manage personal expenditure 

Level 3

3

1

Elective 

114970 

Manage risk in own life 

Level 3

3

1

Elective 

117171 

Manage time effectively to enhance productivity and enable a balanced lifestyle 

Level 3

2

1

Elective 

114979 

Operate a computer workstation in a business environment 

Level 3

2

1

Elective 

117877 

Perform one-to-one training on the job 

Level 3

4

1

Elective 

119732 

Provide support to victims of domestic violence 

Level 3

4

1

Elective 

119725 

Provide support to victims of sexual offences 

Level 3

4

1

Elective 

119681 

Research costs associated with marriage, birth, divorce and death in own circumstances 

Level 3

4

1

Elective 

114980 

Use a presentation package to produce business documents 

Level 3

3

1

Elective 

114977 

Use a spreadsheet package to produce and manage business documents 

Level 3

3

1

Elective 

114975 

Use a web browser in a business environment 

Level 3

3

1

Elective 

114978 

Use a word processing package to produce business documents 

Level 3

3

1

Elective 

110053 

Conduct a basic community needs assessment 

Level 4

12

4

Elective 

8555 

Contribute to information distribution regarding HIV/AIDS in the workplace 

Level 4

4

1

Elective 

252510 

Demonstrate knowledge and understanding of HIV and AIDS, other Sexually Transmitted Infections (STIs) and Tuberculosis (TB) for counselling purposes 

Level 4

3

1

Elective 

252143 

Demonstrate knowledge and understanding of the basic principles of personal income tax 

Level 4

4

1

Elective 

252142 

Demonstrate knowledge and understanding of the basic principles of tax on individuals or businesses, trading and professional activities 

Level 4

5

2

Elective 

252530 

Demonstrate knowledge and understanding of the counseling of people in domestic relationships 

Level 4

3

1

Elective 

252531 

Demonstrate knowledge and understanding of trauma and skills for supportive counselling 

Level 4

6

2

Elective 

252511 

Demonstrate knowledge of dread diseases to effectively manage an infected or affected client 

Level 4

5

2

Elective 

116493 

Demonstrate understanding of tolerance in human relations 

Level 4

6

2

Elective 

119662 

Describe the relevance of human rights and democratic practices in South African society 

Level 4

8

3

Elective 

264974 

Develop a community profile for a specific community 

Level 4

6

2

Elective 

114208 

Develop a strategy to manage compromised employee wellbeing 

Level 4

3

1

Elective 

117507 

Develop and implement a client ARV treatment plan 

Level 4

6

2

Elective 

116486 

Explain personal and social responsibility in decision making 

Level 4

5

2

Elective 

114212 

Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit 

Level 4

3

1

Elective 

117158 

Investigate ways of managing financial risk in own lives 

Level 4

5

2

Elective 

115209 

Participate in the development of a strategic plan for fundraising 

Level 4

12

4

Elective 

252532 

Provide on-going counselling and support to individuals infected or affected by HIV and AIDS 

Level 4

3

1

Elective 

252533 

Provide pre and post HIV test counselling 

Level 4

5

2

Course ID: 57827

Title: National Diploma: Public Administration

PURPOSE OF THE QUALIFICATION


The purpose of the NQF Level 7 Public Administration qualification is to provide the knowledge, skills, attitudes and values required by public officials that work at a senior management and executive level. These competencies will enable senior public officials to provide the strategic leadership and management needed to transform all spheres of government. The need for well-qualified efficient, client-oriented public officials is identified as a priority in all the three spheres of government.

The National Diploma in Public Administration (NQF Level 7) is aimed at practitioners working in the public sector. It is the last qualification in a career pathway in Public Administration and Management.

The National Diploma in Public Administration consists of Exit Level Outcomes covering competencies related to service delivery from a developmental perspective, ensuring that public value is delivered within the broader market economy, formulating public sector policies, evaluating outcomes of multiple projects and determining requirements for new projects, harnessing knowledge that can be integrated into public sector decision making and problem solving, designing and facilitating all administrative functions required to ensure regionalism, decentralisation and governance, strategically leading public sector change and integrating public administration under the rule of law.

The competencies covered in the proposed unit standards encapsulate the competencies required by public officials working at executive level. The qualification will therefore enhance the ability of the qualifying learner as a public official to perform the necessary administration tasks expected as well as to improve management and strategic leadership abilities. In this way, the qualification enhances transferability of skills within different spheres of the public sector.

With regard to the implementation of Public Administration and Management reforms, the Qualification serves, as a basis of an effective implementation process by defining and identifying those competencies required by technical public officials. The possession of relevant knowledge, skills and attitude by public officials is crucial to the implementation of public sector administration and management reforms. Thus, the qualification contributes to the upliftment of the South African economy in line with the aims of existing skills development legislation through enhancing of skill levels of public sector employees.

The qualifying learners could follow a variety of careers within the Public Sector related to:

  • Knowledge Management.
  • Project Management.
  • Administration.
  • Executive Management.
  • Project/Public Entity Management.
  • Generic Management.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (Days)

Core 

242914

Apply the principles and theories of public sector project management 

Level 6

12

4

Core 

242906

Analyse and apply administrative provisions to regionalism, decentralisation and governance 

Level 7

16

5

Core 

242911

Apply the principles and theories of public management 

Level 7

16

5

Core 

242918

Conceptualise, design and implement a public sector development management framework 

Level 7

16

5

Core 

242907

Conceptualise, design, implement and monitor public policies and programmes 

Level 7

20

7

Core 

242904

Deliver public value 

Level 7

16

5

Core 

242910

Demonstrate an understanding of public administration functions and policy within the broader market economy 

Level 7

12

4

Core 

242917

Evaluate public sector programmes 

Level 7

16

5

Core 

242909

Harness knowledge to promote the achievement of public sector goals 

Level 7

12

4

Core 

242905

Integrate public administration under the rule of law 

Level 7

16

5

Core 

242919

Manage human resources in a public sector context 

Level 7

12

4

Core 

242908

Strategically lead public sector change 

Level 7

12

4

Fundamental 

242920

Apply critical systems thinking and practice to public sector policy issues 

Level 7

8

3

Fundamental 

242915

Apply research methodologies in order to compile in a major research report in a public sector context 

Level 7

12

4

Fundamental 

242913

Implement a sector wide communication strategy 

Level 7

8

3

Fundamental 

242912

Integrate qualitative and quantitative information, methods and evidence to support decision making in the public sector 

Level 7

8

3

Fundamental 

242916

Strengthen and implement sustainable public sector ethical practices 

Level 7

8

3

Elective 

115444

Manage construction organizational assets 

Level 6

5

2

Elective 

116353

Participate in the design and implementation of municipal supply chain management 

Level 6

12

4

Elective 

114698

Analyse global economic structures 

Level 7

10

3

Elective 

114693

Analyse international law in diplomatic relations 

Level 7

12

4

Elective 

114704

Analyse South Africa's domestic policies 

Level 7

25

8

Elective 

114714

Analyse South Africas foreign policy 

Level 7

20

7

Elective 

114706

Assess the role of the United Nations and other key World Organizations in diplomatic relations 

Level 7

8

3

Elective 

114700

Demonstrate an understanding of diplomacy and the structure of the Department of Foreign Affairs 

Level 7

5

2

Elective 

114701

Demonstrate economic diplomacy 

Level 7

10

3

Elective 

114702

Demonstrate effective team work in diplomatic practice 

Level 7

5

2

Elective 

119624

Design electoral processes 

Level 7

12

4

Elective 

12436

Develop and manage government communication campaigns 

Level 7

6

2

Elective 

114697

Develop negotiation and conflict management skills for diplomatic practice 

Level 7

10

3

Elective 

12161

Establish, develop and manage media relationships to promote the image of Government 

Level 7

5

2

Elective 

114703

Explain the policies of the African States and SADC countries 

Level 7

5

2

Elective 

114705

Promote South Africa abroad 

Level 7

10

3

Course ID: 57897

Title: National Diploma: Public Administration

PURPOSE OF THE QUALIFICATION


The purpose of this qualification is to provide a structured programme for public officials that work with senior and executive management officials so as to provide support to strategic leadership and management needed to transform all spheres of government. The need for well-qualified efficient, client-oriented public officials is therefore identified as a priority in all the three spheres of government. The National Diploma in Public Administration (NQF Level 6) is aimed at practitioners working in the public sector or moving into the public sector. It is a qualification in a career pathway towards an accomplished Public Administration and Management Specialist.

The qualification will enhance the ability of the qualifying learner as a public official to perform the expected administration tasks, as well as to improve management abilities. In this way, the qualification enhances transferability of skills within different spheres of the public sector. At the same time, a learner will gain a firm foundation required for furthering studies leading to qualification registered at NQF levels 7.

Qualifying learners could follow a variety of careers within the Public Sector's:

  • Financial Services.
  • Administration.
  • Management.
  • Strategic Leadership.
  • Accounting.
  • Public Entity Management.
  • Knowledge Management.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

Duration
(days)

Core 

119342

Apply knowledge of ethical principles, standards and professional conduct in public sector management and administration 

Level 5

8

3

Core 

120307

Apply South African legislation and policy affecting public administration 

Level 5

10

3

Core 

12138

Conduct an organisational needs analysis 

Level 6

10

3

Core 

243113

Create a culture of a learning organisation within the public sector 

Level 6

8

3

Core 

243110

Design, implement and evaluate change management strategy for a Public Sector environment 

Level 6

10

3

Core 

243115

Develop a service delivery charter for a public sector organisation 

Level 6

10

3

Core 

243119

Develop and produce public sector service delivery protocols and agreements 

Level 6

10

3

Core 

243121

Develop mechanisms and structures for managing knowledge 

Level 6

12

4

Core 

12158

Formulate and coordinate government communications programmes 

Level 6

5

2

Core 

114493

Manage interactive communication between public and government 

Level 6

7

2

Core 

243109

Manage knowledge management systems within the public sector 

Level 6

10

3

Core 

243114

Manage the implementation of organisational strategies, polices and plans in a Public Sector environment 

Level 6

8

3

Core 

243112

Manage the tender procurement process 

Level 6

10

3

Core 

243116

Promote and uphold strategic leadership in line with Public Sector vision, values, objectives and priorities 

Level 6

10

3

Core 

243117

Set budget parameters for public sector department/organisation 

Level 6

10

3

Fundamental 

116804

Collect and collate background information for specific contexts 

Level 6

15

5

Fundamental 

13099

Contribute to the implementation, post-implementation review and maintenance of information systems 

Level 6

16

5

Fundamental 

120306

Manage service delivery improvement 

Level 6

8

3

Fundamental 

120302

Prepare budgets for a specific sector 

Level 6

15

5

Elective 

377896

Administer contracts for goods, works and services in the public sector 

Level 5

5

2

Elective 

377993

Allocate transactions using all segments of the Standard Chart of Accounts (SCOA) 

Level 5

5

2

Elective 

252026

Apply a systems approach to decision making 

Level 5

6

2

Elective 

11273

Apply Fundamental Concepts of Supply Chain Management Optimisation 

Level 5

8

3

Elective 

377894

Apply the principles of inventory management in the public sector 

Level 5

12

 

Elective 

377934

Classify receipts and payments in accordance with the Economic Reporting Format (ERF) 

Level 5

3

1

Elective 

119621

Conduct electoral observation and monitoring to enhance the practice and assessment of free and fair elections 

Level 5

4

1

Elective 

377897

Conduct Personnel Suitability Checks (PSC) and pre-employment screening in the public sector 

Level 5

7

2

Elective 

252020

Create and manage an environment that promotes innovation 

Level 5

6

2

Elective 

15216

Create opportunities for innovation and lead projects to meet innovative ideas 

Level 5

4

1

Elective 

377913

Demonstrate an understanding of the Public Finance Management Act (PMFA) and related Treasury Regulations 

Level 5

15

5

Elective 

119627

Demonstrate knowledge of electoral principles, processes and procedures 

Level 5

4

1

Elective 

243816

Develop a project quality management plan for a simple to moderately complex project 

Level 5

6

2

Elective 

243817

Develop a project risk management plan for a simple to moderately complex project 

Level 5

7

2

Elective 

243824

Develop an integrated Project Management plan for a simple to moderately complex project 

Level 5

8

3

Elective 

116925

Implement an effective change management programme to achieve specified objectives 

Level 5

12

4

Elective 

119628

Manage voter registration 

Level 5

5

2

Elective 

377898

Perform Acquisition Management activities for public sector supply chain management 

Level 5

11

4

Elective 

377901

Perform demand management activities for public sector supply chain management 

Level 5

7

2

Elective 

377895

Perform Logistics Management (LM) activities for Supply Chain Management (SCM) in the Public Sector 

Level 5

7

2

Elective 

377900

Prepare a budget for use in public sector entity/department/section 

Level 5

15

5

Elective 

15214

Recognise areas in need of change, make recommendations and implement change in the team, department or division 

Level 5

3

1

Elective 

10146

Supervise a project team of a developmental project to deliver project objectives 

Level 5

14

5

Elective 

377893

Use Standard Chart of Accountants (SCOA) to interpret financial transactions for economic classification 

Level 5

4

1

Elective 

12979

Analyse and participate in the design of Information Systems 

Level 6

12

4

Elective 

377933

Analyse, monitor and review budgets 

Level 6

8

3

Elective 

377973

Classify, analyse and report on the economic classification using all segments of the Standard Chart of Accounts (SCOA) 

Level 6

3

1

Elective 

260077

Conduct initial assessment for strategic sourcing 

Level 6

4

1

Elective 

10617

Demonstrate an understanding of human resources and industrial relation principles and legislation 

Level 6

6

2

Elective 

377953

Determine whether a payment is of a current or capital nature 

Level 6

4

1

Elective 

260097

Develop a sourcing strategy 

Level 6

8

3

Elective 

110483

Develop and manage an organisational records system 

Level 6

5

2

Elective 

12157

Develop and produce information products for government 

Level 6

4

1

Elective 

114926

Develop plans for implementing Learnerships and Skills Programmes within a learning organisation 

Level 6

5

2

Elective 

260137

Execute a strategic sourcing strategy 

Level 6

6

2

Elective 

10080

Formulate, design and implement customer service delivery systems and processes 

Level 6

8

3

Elective 

12978

Identify, implement and manage Information System financial control strategy 

Level 6

12

4

Elective 

377899

Integrate monitoring and evaluation approaches and tools into the strategic and operational management process in the public sector 

Level 6

9

3

Elective 

115437

Lead and manage people 

Level 6

20

7

Elective 

7859

Lead and manage teams of people 

Level 6

6

2

Elective 

115444

Manage construction organizational assets 

Level 6

5

2

Elective 

243111

Manage human resources processes for a public sector organisation 

Level 6

12

4

Elective 

336712

Outline the philosophy of Supply Chain Management 

Level 6

6

2

Elective 

116353

Participate in the design and implementation of municipal supply chain management 

Level 6

12

4

Elective 

119622

Plan and manage electoral observations to contribute towards free and fair elections 

Level 6

8

3

Elective 

119626

Plan and manage electoral processes 

Level 6

12

4

Elective 

243118

Act as a role model in setting a culture of customer service 

Level 7

8

3

Elective 

116587

Develop, support and promote RPL practices 

Level 7

10

3

Elective 

119623

Evaluate and revise electoral processes 

Level 7

12

4

Course ID: 64749

Title: National Certificate: Community Health Work

PURPOSE OF THE QUALIFICATION


This Qualification is for any individual who is, or wishes to be, involved in Ancillary Health Care services. A learner who has achieved this qualification will integrate a range of basic awareness and competences to perform the roles of health promoter, assistant or health provider and assist the health networker within a community development context.

The Qualification will facilitate access to and mobility and progression within education and training for learners who were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training. It will also assist those who have worked in this field for many years, but have no formal recognition of knowledge and skills that they have acquired non-formally but would like to achieve this recognition through the process of Recognition of Prior Learning (RPL) and/or formal study.

Learners who complete this Qualification will have better self and social awareness and will possess a wider range of skills to better understand and function in the ancillary health care field in various community contexts. Learners successfully completing this Qualification will provide a service that will assist communities to better manage their own health and wellness. They will have the skills to support team members and assist in the provision of support services within a multi-disciplinary health care team. Practitioners will generally carry out their roles within the context of the client's home, a community care centre and/or the broader community.

Learners successfully completing this Qualification will be capable of:

  • Communicating in a variety of ways by assisting in the provision and implementation of primary health care within a community.
  • Creating awareness on critical health care issues within a community.
  • Performing health care activities.
  • Managing self-development and implementing fundamental administrative, physical and life skills to ensure ongoing well-being and work productivity.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION
(days)

Core 

260617

Assist the community to access services in accordance with their health related human rights 

Level 1

6

2

Core 

119559

Demonstrate knowledge of the provision and implementation of primary health care 

Level 1

10

3

Core 

119567

Perform basic life support and first aid procedures 

Level 1

5

2

Core 

15091

Plan to manage one`s time 

Level 1

3

1

Core 

117017

Provide information about Tuberculosis and directly observed treatment (DOTS) 

Level 1

3

1

Core 

120308

Apply knowledge of self in order to make a personal decision 

Level 2

3

1

Core 

260478

Apply life skills to everyday life 

Level 2

5

2

Core 

260477

Assist in establishing good nutrition for community members 

Level 2

12

4

Core 

260697

Conduct a basic community needs assessment 

Level 2

12

4

Core 

260480

Facilitate the prevention of fatigue in the workplace 

Level 2

3

1

Core 

244564

Identify causes of stress in own life and indicate techniques to manage it 

Level 2

2

1

Core 

260499

Manage the care of acute and chronic wounds 

Level 2

3

1

Core 

260497

Participate in health promotion activities 

Level 2

8

3

Core 

119560

Promote an awareness of Sexually Transmitted Infections (STIs) in the community 

Level 2

4

1

Core 

254221

Prevent musculoskeletal injuries to self during lifting and carrying activities 

Level 3

3

1

Core 

117493

Provide information about HIV and AIDS and treatment options in community care and support situations 

Level 3

6

2

Fundamental 

119463

Access and use information from texts 

Level 2

5

2

Fundamental 

9009

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

Level 2

3

1

Fundamental 

7480

Demonstrate understanding of rational and irrational numbers and number systems 

Level 2

3

1

Fundamental 

119454

Maintain and adapt oral/signed communication 

Level 2

5

2

Fundamental 

12444

Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts 

Level 2

3

1

Fundamental 

119455

Respond to selected literary texts 

Level 2

5

2

Fundamental 

7469

Use mathematics to investigate and monitor the financial aspects of personal and community life 

Level 2

2

1

Fundamental 

9007

Work with a range of patterns and functions and solve problems 

Level 2

5

2

Fundamental 

119456

Write/present for a defined context 

Level 2

5

2

Elective 

119565

Assist with Palliative Care 

Level 1

6

2

Elective 

14659

Demonstrate an understanding of factors that contribute towards healthy living 

Level 1

4

1

Elective 

260465

Live in wellness by using traditional and indigenous self help tools 

Level 1

5

2

Elective 

116991

Assist in establishing a disability friendly environment 

Level 2

8

3

Elective 

260463

Assist the client and significant others to manage home based health care 

Level 2

12

4

Elective 

260481

Create an awareness of disability and disability issues in a community 

Level 2

10

3

Elective 

117883

Demonstrate an understanding of violence and victimisation affecting children and youth 

Level 2

5

2

Elective 

260466

Demonstrate stress management techniques as a self-help tool 

Level 2

8

3

Elective 

120313

Investigate work opportunities in order to make a personal employment or work decision 

Level 2

2

1

Elective 

260479

Promote activities of daily living for clients with a disability or a chronic condition 

Level 2

9

3

Elective 

260498

Provide basic interventions to prevent deformities improve mobility and reduce pain for clients with disabilities 

Level 2

8

3

Elective 

260698

Reduce the impact of disasters on communities, the people and their environment 

Level 2

8

3

Elective 

117924

Use a Graphical User Interface (GUI)-based word processor to format documents 

Level 2

5

2

Elective 

117009

Apply palliative care principles when assisting and supporting the client and family to manage life-threatening disease 

Level 3

10

3

Elective 

244584

Investigate ways of contributing towards community development 

Level 3

5

2

Elective 

260597

Provide information about HIV and AIDS and treatment options in community care and support situations 

Level 3

8

3

Elective 

260598

Provide support relating to home based care 

Level 3

16

5

Course ID: 59201

Title: National Certificate: Generic Management

PURPOSE OF THE QUALIFICATION


A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

  • Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate, recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
  • Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision of the entity.
  • Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
  • Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
  • Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
  • Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.



ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

252044 

Apply the principles of knowledge management 

Level 5 

 

Core 

252037 

Build teams to achieve goals and objectives 

Level 5 

 

Core 

252020 

Create and manage an environment that promotes innovation 

Level 5 

 

Core 

252032 

Develop, implement and evaluate an operational plan 

Level 5 

 

Core 

252027 

Devise and apply strategies to establish and maintain workplace relationships 

Level 5 

 

Core 

252021 

Formulate recommendations for a change process 

Level 5 

 

Core 

252029 

Lead people development and talent management 

Level 5 

 

Core 

252043 

Manage a diverse work force to add value 

Level 5 

 

Core 

252034 

Monitor and evaluate team members against performance standards 

Level 5 

 

Core 

252025 

Monitor, assess and manage risk 

Level 5 

 

Core 

252035 

Select and coach first line managers 

Level 5 

 

Fundamental 

120300 

Analyse leadership and related theories in a work context 

Level 5 

 

Fundamental 

252026 

Apply a systems approach to decision making 

Level 5 

 

Fundamental 

252036 

Apply mathematical analysis to economic and financial information. 

Level 5 

 

Fundamental 

252042 

Apply the principles of ethics to improve organisational culture 

Level 5 

 

Fundamental 

252022 

Develop, implement and evaluate a project plan 

Level 5 

 

Fundamental 

252040 

Manage the finances of a unit 

Level 5 

 

Fundamental 

12433 

Use communication techniques effectively 

Level 5 

 

Elective 

114600 

Apply innovative thinking to the development of a small business 

Level 4 

 

Elective 

242830 

Conduct a security threat assessment in a defined operational area 

Level 4 

 

Elective 

15227 

Conduct skills development administration in an organisation 

Level 4 

 

Elective 

251965 

Create awareness and promote a culture of risk avoidance through advocacy activities 

Level 4 

 

Elective 

10462 

Demonstrate an understanding of cement technology 

Level 4 

22 

 

Elective 

10464 

Demonstrate an understanding of lime technology 

Level 4 

16 

 

Elective 

12761 

Demonstrate an understanding of macroeconomic principles as they apply to the South African business environment 

Level 4 

 

Elective 

115473 

Demonstrate and apply an understanding of the legal aspects of an auction 

Level 4 

 

Elective 

13952 

Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 

Level 4 

 

Elective 

242668 

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 

Level 4 

 

Elective 

114212 

Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit 

Level 4 

 

Elective 

10980 

Induct a new employee 

Level 4 

 

Elective 

119796 

Monitor and control quality assurance procedures in a food or sensitive consumer product environment 

Level 4 

 

Elective 

242829 

Monitor the level of service to a range of customers 

Level 4 

 

Elective 

114592 

Produce business plans for a new venture 

Level 4 

 

Elective 

116973 

Read and interpret process, electrical, instrumentation and construction drawings 

Level 4 

 

Elective 

15228 

Advise on the establishment and implementation of a quality management system for skills development practices in an organisation 

Level 5 

10 

 

Elective 

243266 

Align activities of own business unit with others in the retail business 

Level 5 

12 

 

Elective 

252030 

Analyse compliance to legal requirements and recommend corrective actions 

Level 5 

 

Elective 

243270 

Analyse market needs and trends and source and price pre-owned vehicles 

Level 5 

14 

 

Elective 

243267 

Apply and continuously improve company policies and procedures 

Level 5 

10 

 

Elective 

15234 

Apply efficient time management to the work of a department/division/section 

Level 5 

 

Elective 

258126 

Apply facilities management principles 

Level 5 

 

Elective 

15236 

Apply financial analysis 

Level 5 

 

Elective 

252023 

Apply financial practices and ratio analysis 

Level 5 

 

Elective 

252175 

Apply principles of marketing to sport 

Level 5 

 

Elective 

120303 

Apply principles of risk management 

Level 5 

 

Elective 

252031 

Apply the principles and concepts of emotional intelligence to the management of self and others 

Level 5 

 

Elective 

244315 

Assess threat for security installation purposes 

Level 5 

 

Elective 

10047 

Close a deal with a customer 

Level 5 

 

Elective 

254454 

Co-ordinate public relations and liaison with the media for athletes and sport teams 

Level 5 

 

Elective 

258137 

Collate, interpret and utilise financial information in a Real Estate business 

Level 5 

 

Elective 

244330 

Compile a threat and risk assessment for a close protection operation 

Level 5 

 

Elective 

255514 

Conduct a disciplinary hearing 

Level 5 

15 

 

Elective 

251967 

Conduct disaster risk assessment 

Level 5 

15 

 

Elective 

117853 

Conduct negotiations to deal with conflict situations 

Level 5 

 

Elective 

115753 

Conduct outcomes-based assessment 

Level 5 

15 

 

Elective 

12999 

Contribute to the management of costs and the enhancement of value 

Level 5 

10 

 

Elective 

15232 

Coordinate planned skills development interventions in an organisation 

Level 5 

 

Elective 

252180 

Coordinate the logistics of a sports team on tour 

Level 5 

 

Elective 

115855 

Create, maintain and update record keeping systems 

Level 5 

 

Elective 

252189 

Deal with sub standard performance in a team 

Level 5 

 

Elective 

117023 

Demonstrate a working knowledge of the Insolvency Act of 1936 and the Messenger of the Court Act (Act 32 of 1994) 

Level 5 

10 

 

Elective 

119801 

Demonstrate an understanding of microbiological principles and its application in a food handling environment. 

Level 5 

12 

 

Elective 

116967 

Demonstrate an understanding of national water related authorisation procedures 

Level 5 

 

Elective 

258123 

Demonstrate an understanding of real estate economics in the South African context 

Level 5 

 

Elective 

255495 

Demonstrate an understanding of the sectoral determination for the wholesale and retail sector 

Level 5 

 

Elective 

114274 

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 

Level 5 

 

Elective 

116998 

Demonstrate knowledge of advanced processes for treating water 

Level 5 

16 

 

Elective 

117005 

Demonstrate knowledge of environmental management tools for permitting and auditing in the water services sector 

Level 5 

12 

 

Elective 

116969 

Demonstrate knowledge of good financial management practices 

Level 5 

 

Elective 

116985 

Demonstrate knowledge of industrial effluent permitting 

Level 5 

 

Elective 

116971 

Demonstrate knowledge of pollution Incident management and remediation 

Level 5 

10 

 

Elective 

116968 

Demonstrate knowledge of the principles and processes of environmental costs and water service charges 

Level 5 

 

Elective 

116982 

Demonstrate knowledge of water quality control 

Level 5 

 

Elective 

116979 

Demonstrate knowledge of water related legislation and the responsibilities of management in terms of the acts 

Level 5 

 

Elective 

116984 

Demonstrate knowledge of water resources management 

Level 5 

 

Elective 

116977 

Demonstrate the use of simulation software to understand the principal mechanisms in wastewater treatment and sludge production processes 

Level 5 

 

Elective 

120480 

Demonstrate understanding of crime prevention 

Level 5 

 

Elective 

117003 

Demonstrate understanding of sections of the occupational health and safety act (act 85 of 1993) applicable to the water sector 

Level 5 

 

Elective 

263976 

Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework 

Level 5 

 

Elective 

120484 

Demonstrate understanding of the principles of common law crimes and statutory law offences 

Level 5 

12 

 

Elective 

252033 

Demonstrate ways of dealing with the effects of dread diseases and in particular HIV/AIDS 

Level 5 

 

Elective 

252039 

Develop a plan to combat corruption 

Level 5 

 

Elective 

252188 

Develop a programme for adventure based learning (abl) experiences 

Level 5 

 

Elective 

15219 

Develop and implement a strategy and action plans for a team, department or division 

Level 5 

 

Elective 

251964 

Develop and implement disaster risk reduction plans 

Level 5 

10 

 

Elective 

10070 

Develop and implement marketing plan in line with marketing strategy 

Level 5 

20 

 

Elective 

10067 

Develop customer needs and relationships 

Level 5 

16 

 

Elective 

258135 

Develop, implement and control administration of Real Estate systems, policies and procedures 

Level 5 

 

Elective 

10043 

Develop, implement and manage a project/activity plan 

Level 5 

 

Elective 

13015 

Draft financial statements 

Level 5 

12 

 

Elective 

15224 

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 

Level 5 

 

Elective 

251962 

Establish and co-ordinate forums for disaster risk management in a specific environment 

Level 5 

 

Elective 

10066 

Establish customer needs and relationships 

Level 5 

16 

 

Elective 

252182 

Establish sustainable organisational structures for sport 

Level 5 

 

Elective 

116484 

Evaluate a specified code of ethics and/or code of conduct 

Level 5 

 

Elective 

252024 

Evaluate current practices against best practice 

Level 5 

 

Elective 

252181 

Explain the role of governance structures in sport 

Level 5 

 

Elective 

252184 

Facilitate participation in an adventure based activity 

Level 5 

 

Elective 

10054 

Identify and manage areas of customer service impact 

Level 5 

 

Elective 

10048 

Identify brand mix elements 

Level 5 

 

Elective 

10045 

Identify product features, advantages and benefits to the customer 

Level 5 

10 

 

Elective 

258138 

Implement and maintain legal requirements within a Real Estate business 

Level 5 

 

Elective 

15229 

Implement codes of conduct in the team, department or division 

Level 5 

 

Elective 

251966 

Implement disaster risk management principles in response, recovery, relief and rehabilitation activities 

Level 5 

15 

 

Elective 

116926 

Implement skills development as workplace learning to support organisational transformation 

Level 5 

12 

 

Elective 

15226 

Implement systems to meet the flow of information in a team, department or division 

Level 5 

 

Elective 

15223 

Implement training needs for teams and individuals to upgrade skills levels 

Level 5 

 

Elective 

116972 

Implement water reticulation and sanitation systems at the customer interface 

Level 5 

 

Elective 

263376 

Improve the effectiveness and efficiency of quality management system 

Level 5 

 

Elective 

11286 

Institute disciplinary action 

Level 5 

 

Elective 

258120 

Integrate the principles of Agricultural property ownership into Real Estate sales and marketing functions 

Level 5 

12 

 

Elective 

258125 

Integrate the principles of Commercial/Industrial property ownership into Real Estate sales and marketing functions 

Level 5 

12 

 

Elective 

251961 

Interpret and integrate disaster risk management theory into programmes and activities according to the Disaster Risk Management (DRM) Framework 

Level 5 

15 

 

Elective 

114226 

Interpret and manage conflicts within the workplace 

Level 5 

 

Elective 

119159 

Maintain manufacturing efficiencies 

Level 5 

12 

 

Elective 

252183 

Maintain safety in the conduct of adventure based learning activities 

Level 5 

 

Elective 

258122 

Manage a business broking business or division 

Level 5 

12 

 

Elective 

258117 

Manage a Real Estate franchise business 

Level 5 

12 

 

Elective 

255496 

Manage a training intervention 

Level 5 

 

Elective 

258119 

Manage an auctioneering business or division 

Level 5 

12 

 

Elective 

116974 

Manage and maintain water or wastewater reticulation 

Level 5 

18 

 

Elective 

243265 

Manage assets of a business unit 

Level 5 

12 

 

Elective 

255498 

Manage cold chain processes in a wholesale and retail unit 

Level 5 

 

Elective 

258116 

Manage community schemes 

Level 5 

 

Elective 

10053 

Manage customer requirements and needs and implement action plans 

Level 5 

 

Elective 

244031 

Manage dangerous goods logistics 

Level 5 

12 

 

Elective 

116928 

Manage diversity in the workplace 

Level 5 

14 

 

Elective 

11911 

Manage individual careers 

Level 5 

 

Elective 

9897 

Manage inventory 

Level 5 

 

Elective 

114925 

Manage learner information using an information management system 

Level 5 

 

Elective 

114925 

Manage learner information using an information management system 

Level 5 

 

Elective 

252177 

Manage participants with disabilities in sport 

Level 5 

 

Elective 

255500 

Manage procedures that increase the nett income of a wholesale and retail unit 

Level 5 

 

Elective 

335917 

Manage productivity in a Wholesale and Retail unit 

Level 5 

 

Elective 

242650 

Manage project finances 

Level 5 

15 

 

Elective 

258121 

Manage Real Estate business operations 

Level 5 

 

Elective 

255499 

Manage shrinkage and losses in a wholesale and retail unit 

Level 5 

12 

 

Elective 

7863 

Manage staff development 

Level 5 

 

Elective 

255497 

Manage stock holding procedures in a wholesale and retail unit 

Level 5 

 

Elective 

252176 

Manage the business components of a sport organisation 

Level 5 

 

Elective 

243268 

Manage the capture, storage and retrieval of business unit information 

Level 5 

12 

 

Elective 

116970 

Manage the disposal of effluents, solids and sludge from a wastewater treatment works in terms of relevant legislation and guidelines 

Level 5 

 

Elective 

258124 

Manage the marketing, selling and leasing of properties 

Level 5 

12 

 

Elective 

258115 

Manage the marketing, selling and leasing of property developments 

Level 5 

12 

 

Elective 

252179 

Manage Volunteers in sport 

Level 5 

 

Elective 

116980 

Manage water treatment processes 

Level 5 

 

Elective 

252028 

Manage working capital 

Level 5 

10 

 

Elective 

258118 

Market, sell and lease community schemes 

Level 5 

 

Elective 

243269 

Measure customer satisfaction within a business unit and recommend corrective action 

Level 5 

14 

 

Elective 

116994 

Monitor and control anaerobic and aerobic sludge digestion processes 

Level 5 

 

Elective 

117008 

Monitor and control the mechanisms and processes of sludge thickening, dewatering and drying 

Level 5 

15 

 

Elective 

117000 

Monitor and control the mechanisms of aerobic processes comprising of activated sludge, biofilter processes, ponds and wetlands 

Level 5 

18 

 

Elective 

243948 

Monitor and maintain health, safety and security 

Level 5 

 

Elective 

10052 

Monitor handling of customers by frontline customer service 

Level 5 

 

Elective 

15230 

Monitor team members and measure effectiveness of performance 

Level 5 

 

Elective 

119166 

Optimise manufacturing processes 

Level 5 

24 

 

Elective 

119800 

Optimise product and process quality in a food or sensitive consumer product environment 

Level 5 

 

Elective 

254463 

Organise and administer a sport tournament 

Level 5 

10 

 

Elective 

258136 

Perform market assessments 

Level 5 

12 

 

Elective 

252187 

Plan and conduct leading and mentoring of participants in outdoor adventure experiences 

Level 5 

 

Elective 

114885 

Prepare and communicate a productivity improvement plan for a functional unit 

Level 5 

 

Elective 

252038 

Prepare and manage a budget 

Level 5 

 

Elective 

12997 

Prepare financial reports and returns 

Level 5 

 

Elective 

252186 

Prepare to lead and conduct physical activities 

Level 5 

 

Elective 

262380 

Produce a business plan for a small business 

Level 5 

12 

 

Elective 

252041 

Promote a learning culture in an organisation 

Level 5 

 

Elective 

252185 

Promote sustainable use of the environment 

Level 5 

 

Elective 

15221 

Provide information and advice regarding skills development and related issues 

Level 5 

 

Elective 

15214 

Recognise areas in need of change, make recommendations and implement change in the team, department or division 

Level 5 

 

Elective 

12996 

Record, analyse and prepare cost information 

Level 5 

10 

 

Elective 

12140 

Recruit and select candidates to fill defined positions 

Level 5 

 

Elective 

255494 

Schedule staff 

Level 5 

10 

 

Elective 

15220 

Set, monitor and measure the achievement of goals and objectives for a team, department or division within an organisation 

Level 5 

 

Elective 

252178 

Support sport or fitness participation for people living with HIV/AIDS 

Level 5 

 

Elective 

116975 

Undertake regulatory environmental auditing in the water sector 

Level 5 

 

Elective 

251963 

Utilise communication and information management systems 

Level 5 

10 

 

Elective 

264407 

Analyse the strategy and external environment of the entity in relation to a function 

Level 6 

 

Elective 

264403 

Apply problem-solving techniques to make decisions on a multi-faceted problem 

Level 6 

 

Elective 

264400 

Apply the principles of corporate governance and ethics in a function 

Level 6 

 

Elective 

264416 

Appraise, develop and retain human capital for a function 

Level 6 

 

Elective 

115759 

Conduct moderation of outcomes-based assessments 

Level 6 

10 

 

Elective 

243474 

Contribute to and implement a marketing strategy for the motor retail business 

Level 6 

16 

 

Elective 

243352 

Develop a motor retail business brand 

Level 6 

14 

 

Elective 

251968 

Develop and manage funding mechanisms for disaster risk management 

Level 6 

10 

 

Elective 

263978 

Develop plans for implementing learnerships and apprenticeships 

Level 6 

 

Elective 

243353 

Develop the motor retail business to deliver brand promise 

Level 6 

16 

 

Elective 

243351 

Enhance relationships with strategic partners of a motor retail business 

Level 6 

14 

 

Elective 

264398 

Evaluate and plan the role of self as leader in a function 

Level 6 

 

Elective 

264395 

Formulate a strategy and an implementation plan for a function 

Level 6 

 

Elective 

243473 

Integrate, co-ordinate and optimise all the business units within a retail motor business 

Level 6 

10 

 

Elective 

243472 

Lead and develop human resources to meet the critical skills shortages and diverse needs of the motor retail business 

Level 6 

12 

 

Elective 

243471 

Manage and improve communication processes for a motor retail business 

Level 6 

10 

 

Elective 

264408 

Manage and improve communication processes in a function 

Level 6 

 

Elective 

243355 

Manage and improve motor retail business operations to optimise profit performance 

Level 6 

12 

 

Elective 

263982 

Manage assessment in a learning organisation 

Level 6 

10 

 

Elective 

116811 

Manage learning at an education, training and development provider 

Level 6 

10 

 

Elective 

264406 

Manage relationships with strategic partners to improve the performance of a function 

Level 6 

 

Elective 

264405 

Manage the information and institutional knowledge within a function 

Level 6 

 

Elective 

114922 

Provide guidance on the strategic governance of NQF implementation by education, training and development providers 

Level 6 

 

Elective 

243354 

Provide, use and manage information and information systems for a motor retail business 

Level 6 

10 

 

Elective 

243475 

Review and revise a performance management system for the motor retail business 

Level 6 

10 

 

Elective 

264409 

Use negotiation in multi-faceted situations to achieve the objectives of a function 

Level 6 

 

Elective 

116587 

Develop, support and promote RPL practices 

Level 7 

10 

 

Course ID: 57712

Title: FETC: Generic Management

PURPOSE OF THE QUALIFICATION


This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.

The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:

  • Gathering and analysing information.
  • Analysing events that impact on a business and its competitive environment.
  • Complying with organisational standards.
  • Motivating an individual or team.
  • Negotiating in a work situation.
  • Understanding the role of business strategy as it applies to junior management.
  • Managing the budget within a specific area of responsibility.
  • Applying management principles and practices within a specific area of responsibility.
  • Managing work unit performance to achieve goals.
  • Behaving ethically and promoting ethical behaviour in a work situation.
  • Demonstrating understanding of the consequences in a work unit of HIV/AIDS.
The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics. Overall, this qualification will ensure that learners are capable of:
  • Developing plans to achieve defined objectives.
  • Organising resources in accordance with a developed plan.
  • Leading a team to work co-operatively to achieve objectives.
  • Monitoring performance to ensure compliance to a plan.
  • Making decisions based on a code of ethics.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

242824 

Apply leadership concepts in a work context 

Level 4 

12 

 

Core 

242815 

Apply the organisation's code of conduct in a work environment 

Level 4 

 

Core 

242816 

Conduct a structured meeting 

Level 4 

 

Core 

242822 

Employ a systematic approach to achieving objectives 

Level 4 

10 

 

Core 

242821 

Identify responsibilities of a team leader in ensuring that organisational standards are met 

Level 4 

 

Core 

242810 

Manage Expenditure against a budget 

Level 4 

 

Core 

242829 

Monitor the level of service to a range of customers 

Level 4 

 

Core 

242819 

Motivate and Build a Team 

Level 4 

10 

 

Core 

242811 

Prioritise time and work for self and team 

Level 4 

 

Core 

242817 

Solve problems, make decisions and implement solutions 

Level 4 

 

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

 

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

 

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

 

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4 

 

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4 

 

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

 

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4 

 

Elective 

12484 

Perform basic fire fighting 

Level 2 

 

Elective 

117111 

Apply knowledge of basic accounting principles to financial services 

Level 3 

 

Elective 

114941 

Apply knowledge of HIV/AIDS to a specific business sector and a workplace 

Level 3 

 

Elective 

113852 

Apply occupational health, safety and environmental principles 

Level 3 

10 

 

Elective 

113955 

Apply the Batho Pele principles to own work role and context 

Level 3 

 

Elective 

113909 

Coach a team member in order to enhance individual performance in work environment 

Level 3 

 

Elective 

8025 

Controlling and locating stock 

Level 3 

 

Elective 

120235 

Demonstrate an understanding of the concept of microbiology in a food handling environment 

Level 3 

 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

 

Elective 

242875 

Describe basic freight logistic principles 

Level 3 

 

Elective 

377360 

Discuss Just in Time (JIT) and Lean Manufacturing 

Level 3 

 

Elective 

113915 

Explain the application of the basic conditions of employment act in an employment contract 

Level 3 

 

Elective 

113907 

Explain the impact of personal wellness on work performance 

Level 3 

 

Elective 

251960 

Identify and describe disaster related risks and threatening situations utilizing basic disaster management concepts and indigenous knowledge 

Level 3 

 

Elective 

242814 

Identify and explain the core and support functions of an organisation 

Level 3 

 

Elective 

242812 

Induct a member into a team 

Level 3 

 

Elective 

242820 

Maintain records for a team 

Level 3 

 

Elective 

8016 

Maintaining occupational health, safety and general housekeeping 

Level 3 

 

Elective 

120239 

Monitor critical control points (CCPs) as an integral part of a hazard analysis critical control point (HACCP) system 

Level 3 

 

Elective 

117877 

Perform one-to-one training on the job 

Level 3 

 

Elective 

119802 

Perform quality control practices in a food or sensitive consumer product operation 

Level 3 

 

Elective 

13934 

Plan and prepare meeting communications 

Level 3 

 

Elective 

114251 

Prepare chemical additives used in the pulp and paper industry 

Level 3 

 

Elective 

116720 

Show understanding of diversity in the workplace 

Level 3 

 

Elective 

243299 

Adapt available spaces in the community as a sports or fitness facility 

Level 4 

 

Elective 

260277 

Administer school assets 

Level 4 

12 

 

Elective 

120385 

Apply a range of project management tools and techniques 

Level 4 

 

Elective 

243298 

Apply administrative skills and knowledge in a sport organisation 

Level 4 

11 

 

Elective 

377363 

Apply inventory replenishment and distribution systems 

Level 4 

 

Elective 

243297 

Apply knowledge of anatomy and physiology to exercise training 

Level 4 

 

Elective 

337060 

Apply knowledge of organisation structure and design to support performance to a Public Sector Department 

Level 4 

 

Elective 

337064 

Apply knowledge of the job evaluation process in the Public Sector in order to ensure that a job has been properly evaluated 

Level 4 

 

Elective 

377381 

Apply Total Quality Management (TQM) 

Level 4 

 

Elective 

243296 

Apply values and ethics to a sport organisation 

Level 4 

 

Elective 

10708 

Control and adjust utilities in a food or beverage manufacturing plant 

Level 4 

10 

 

Elective 

254595 

Control the flow of information in a business unit 

Level 4 

 

Elective 

119867 

Create a visual record of artefacts and features for archiving or publication 

Level 4 

 

Elective 

251965 

Create awareness and promote a culture of risk avoidance through advocacy activities 

Level 4 

 

Elective 

243303 

Create, improvise and organize sport activities 

Level 4 

 

Elective 

110490 

Demonstrate a knowledge and understanding of the basic principles of public administration and management 

Level 4 

 

Elective 

252390 

Demonstrate applied knowledge of financial administration in a sheriff's office 

Level 4 

 

Elective 

13952 

Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 

Level 4 

 

Elective 

117499 

Demonstrate entrepreneurial competence 

Level 4 

12 

 

Elective 

242655 

Demonstrate knowledge and application of ethical conduct in a business environment 

Level 4 

 

Elective 

116608 

Demonstrate knowledge and application of ethical conduct in a debt recovery work context 

Level 4 

 

Elective 

242668 

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 

Level 4 

 

Elective 

119864 

Demonstrate knowledge of archaeology applied to Colonial sites 

Level 4 

 

Elective 

119869 

Demonstrate knowledge of Iron Age archaeology 

Level 4 

10 

 

Elective 

119877 

Demonstrate knowledge of Stone Age archaeology 

Level 4 

10 

 

Elective 

260257 

Demonstrate knowledge of the legislative framework for school governance 

Level 4 

10 

 

Elective 

260217 

Demonstrate understanding of legal aspects pertaining to human resources in a school 

Level 4 

12 

 

Elective 

110026 

Describe and assist in the control of fraud in an office environment 

Level 4 

 

Elective 

377380 

Describe the functions of purchasing and procurement 

Level 4 

 

Elective 

242818 

Describe the relationship of junior management to other roles 

Level 4 

 

Elective 

110003 

Develop administrative procedures in a selected organisation 

Level 4 

 

Elective 

123460 

Develop and apply administrative principles in the implementation of Municipal Office Administration 

Level 4 

 

Elective 

260337 

Develop and implement policy for school governance 

Level 4 

 

Elective 

377364 

Discuss the role of inventory in a manufacturing environment 

Level 4 

10 

 

Elective 

337062 

Evaluate a job in the Public Sector in South Africa 

Level 4 

 

Elective 

252389 

Explain and implement service in the civil justice system 

Level 4 

 

Elective 

252388 

Explain and implement the writ of execution and enforcement process 

Level 4 

10 

 

Elective 

252391 

Explain legal concepts in respect of sheriffing 

Level 4 

 

Elective 

242813 

Explain the contribution made by own area of responsibility to the overall organisational strategy 

Level 4 

 

Elective 

377160 

Explain the fundamentals of the concepts of 'wellness' 

Level 4 

 

Elective 

12544 

Facilitate the preparation and presentation of evidence for assessment 

Level 4 

 

Elective 

114877 

Formulate and implement an action plan to improve productivity within an organisational unit 

Level 4 

 

Elective 

242996 

Handle dangerous goods during warehousing and storage 

Level 4 

 

Elective 

120377 

Identify, suggest and implement corrective actions to improve quality of project work 

Level 4 

 

Elective 

120381 

Implement project administration processes according to requirements 

Level 4 

 

Elective 

10980 

Induct a new employee 

Level 4 

 

Elective 

117156 

Interpret basic financial statements 

Level 4 

 

Elective 

119875 

Investigate a maritime site 

Level 4 

 

Elective 

243300 

Lead a community sport activity 

Level 4 

12 

 

Elective 

242840 

Make oral presentations 

Level 4 

 

Elective 

110009 

Manage administration records 

Level 4 

 

Elective 

117500 

Manage finance in a small business 

Level 4 

 

Elective 

11473 

Manage individual and team performance 

Level 4 

 

Elective 

243301 

Manage safety and emergency incidences 

Level 4 

 

Elective 

109999 

Manage service providers in a selected organisation 

Level 4 

 

Elective 

254596 

Manage time keeping records 

Level 4 

 

Elective 

114589 

Manage time productively 

Level 4 

 

Elective 

114215 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 

Level 4 

 

Elective 

119796 

Monitor and control quality assurance procedures in a food or sensitive consumer product environment 

Level 4 

 

Elective 

14586 

Monitor and control quality control practices in a manufacturing/engineering environment 

Level 4 

 

Elective 

244105 

Participate in a task team in a process environment 

Level 4 

 

Elective 

115209 

Participate in the development of a strategic plan for fundraising 

Level 4 

12 

 

Elective 

377440 

Perform capacity requirements planning (CRP) 

Level 4 

 

Elective 

114738 

Perform financial planning and control functions for a small business 

Level 4 

 

Elective 

377402 

Perform master scheduling in the workplace 

Level 4 

 

Elective 

377386 

Perform material requirements planning (MRP) 

Level 4 

 

Elective 

377400 

Perform sales and operations planning 

Level 4 

 

Elective 

260237 

Plan for school development 

Level 4 

 

Elective 

377383 

Planning and controlling in a manufacturing environment 

Level 4 

 

Elective 

260357 

Prepare and monitor the budget of a school 

Level 4 

12 

 

Elective 

119257 

Produce and maintain work activity reports 

Level 4 

 

Elective 

114592 

Produce business plans for a new venture 

Level 4 

 

Elective 

243293 

Promote sport activity in a community 

Level 4 

 

Elective 

243294 

Recommend an exercise programme or activity 

Level 4 

 

Elective 

119873 

Record a rock art site 

Level 4 

 

Elective 

119865 

Recover human skeletal remains for analysis 

Level 4 

 

Elective 

10978 

Recruit and select candidates to fill defined positions 

Level 4 

10 

 

Elective 

119870 

Research a Southern African archaeological site from published and unpublished material 

Level 4 

 

Elective 

262500 

Research and plan for the equipping of a salon 

Level 4 

 

Elective 

335915 

Schedule suppliers to deliver to a wholesale and retail unit 

Level 4 

 

Elective 

118028 

Supervise customer service standards 

Level 4 

 

Elective 

118029 

Supervise housekeeping and hygiene in a store 

Level 4 

 

Elective 

118045 

Supervise implementation of loss control measures 

Level 4 

 

Elective 

118030 

Supervise P.O.S. Operations 

Level 4 

 

Elective 

118033 

Supervise promotional activities 

Level 4 

 

Elective 

118037 

Supervise sales performance 

Level 4 

 

Elective 

243295 

Supervise sport or fitness facilities 

Level 4 

 

Elective 

118043 

Supervise stock counts 

Level 4 

 

Elective 

262519 

Supervise the functions of a hairdressing salon 

Level 4 

 

Elective 

10981 

Supervise work unit to achieve work unit objectives (individuals and teams) 

Level 4 

12 

 

Elective 

377361 

Understand the role of inventory and ordering costs 

Level 4 

 

Elective 

9242 

Analyse external factors influencing people who have special needs 

Level 5 

 

Elective 

120192 

Apply anatomical and physiological knowledge to golfing activity 

Level 5 

 

Elective 

120209 

Apply basic concepts of sport psychology in a golfing context 

Level 5 

12 

 

Elective 

15234 

Apply efficient time management to the work of a department/division/section 

Level 5 

 

Elective 

11273 

Apply Fundamental Concepts of Supply Chain Management Optimisation 

Level 5 

 

Elective 

120204 

Apply knowledge of diet and nutrition to improving golf performance 

Level 5 

10 

 

Elective 

119346 

Apply sound communication principles in the coordination of selected public sector communications programmes 

Level 5 

10 

 

Elective 

120307 

Apply South African legislation and policy affecting public administration 

Level 5 

10 

 

Elective 

120208 

Apply the rules of golf in various contexts 

Level 5 

 

Elective 

255514 

Conduct a disciplinary hearing 

Level 5 

15 

 

Elective 

251967 

Conduct disaster risk assessment 

Level 5 

15 

 

Elective 

10631 

Demonstrate an understanding of manufacturing, principles, methodologies and processes 

Level 5 

 

Elective 

337061 

Demonstrate knowledge and insight into a bid committee system applicable to an Organ of State in South Africa 

Level 5 

15 

 

Elective 

337063 

Demonstrate knowledge and insight into the principles of monitoring and evaluation in assessing organisation and/or programme performance in a specific context 

Level 5 

 

Elective 

120206 

Describe, implement and teach the principles and building blocks of a golf swing 

Level 5 

12 

 

Elective 

251964 

Develop and implement disaster risk reduction plans 

Level 5 

10 

 

Elective 

120211 

Display a holistic understanding of golf and golfing 

Level 5 

 

Elective 

252024 

Evaluate current practices against best practice 

Level 5 

 

Elective 

123398 

Facilitate the transfer and application of learning in the workplace 

Level 5 

 

Elective 

251966 

Implement disaster risk management principles in response, recovery, relief and rehabilitation activities 

Level 5 

15 

 

Elective 

377382 

Perform forecasting in a manufacturing environment 

Level 5 

 

Elective 

120197 

Plan and implement personal and career development goals within a golfing environment 

Level 5 

 

Elective 

120212 

Plan, manage and report on a golf tournament 

Level 5 

8

 

Course ID: 66249

Title: FETC: New Venture Creations

PURPOSE OF THE QUALIFICATION


The purpose of the Qualification is to develop the appropriate skills and knowledge required by a person for the establishment and development of a small to medium business venture, and address the economic, administrative and behavioural (psycho-social) barriers that contribute to success in starting and sustaining the venture.

This qualification is intended for persons who wish to start, operate, manage and grow a new small to medium business venture. Learners attempting this qualification will be equipped with a variety of technical, business managerial and personal skills and strategies to help them succeed in the creation and sustenance of a business. The successful learner will develop a sound foundation for the application of these skills and knowledge to explore a diverse range of entrepreneurial opportunities.

Recipients of this qualification will be able to:

  • Demonstrate an ability to identify and create a new venture.
  • Demonstrate knowledge of interpersonal skills required in a business environment.
  • Demonstrate an understanding of basic economics within an market economy.
  • Manage a new venture by applying business principles and techniques.
  • Demonstrate an understanding of the role of leadership and management.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

114600 

Apply innovative thinking to the development of a small business 

Level 4 

 

Core 

263455 

Apply the principles of costing and pricing to a business venture 

Level 4 

 

Core 

263356 

Demonstrate an understanding of an entrepreneurial profile 

Level 4 

 

Core 

263514 

Demonstrate an understanding of the function of the market mechanisms in a new venture 

Level 4 

 

Core 

120389 

Explain and apply the concept, principles and theories of motivation in a leadership context 

Level 4 

 

Core 

114584 

Finance a new venture 

Level 4 

 

Core 

263534 

Implement an action plan for a new venture 

Level 4 

 

Core 

263474 

Manage finances of a new venture 

Level 4 

 

Core 

114805 

Manage general administration 

Level 4 

 

Core 

13948 

Negotiate an agreement or deal in an authentic work situation 

Level 4 

 

Core 

263434 

Plan and manage production/operations in a new venture 

Level 4 

 

Core 

263456 

Plan strategically to improve new venture performance 

Level 4 

 

Core 

114592 

Produce business plans for a new venture 

Level 4 

 

Core 

114596 

Research the viability of new venture ideas/opportunities 

Level 4 

 

Core 

116394 

Implement and manage human resource and labour relations policies and acts 

Level 5 

 

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

 

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

 

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

 

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4 

 

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4 

 

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

 

Fundamental 

119471 

Use language and communication in occupational learning programmes 

Level 4 

 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

 

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4 

 

Elective 

119671 

Administer contracts for a selected new venture 

Level 3 

10 

 

Elective 

113836 

Apply basic computer technology 

Level 3 

11 

 

Elective 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

 

Elective 

123258 

Foster and maintain customer relations 

Level 3 

10 

 

Elective 

243298 

Apply administrative skills and knowledge in a sport organisation 

Level 4 

11 

 

Elective 

120392 

Apply the concept and principles of knowledge management to leadership 

Level 4 

 

Elective 

243296 

Apply values and ethics to a sport organisation 

Level 4 

 

Elective 

242872 

Conduct international market research 

Level 4 

 

Elective 

243303 

Create, improvise and organize sport activities 

Level 4 

 

Elective 

13952 

Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 

Level 4 

 

Elective 

242655 

Demonstrate knowledge and application of ethical conduct in a business environment 

Level 4 

 

Elective 

13945 

Describe and apply the management of stock and fixed assets in a business unit 

Level 4 

 

Elective 

117156 

Interpret basic financial statements 

Level 4 

 

Elective 

243300 

Lead a community sport activity 

Level 4 

12 

 

Elective 

242819 

Motivate and Build a Team 

Level 4 

10 

 

Elective 

243293 

Promote sport activity in a community 

Level 4 

 

Elective 

114593 

Tender to secure business for a new venture 

Level 4 

 

Elective 

115857 

Explain marketing for SMMEs 

Level 5 

 

Course ID: 49648

Title: National Certificate: New Venture Creations (SMME)

PURPOSE OF THE QUALIFICATION


The purpose of the NQF level 2 New Venture Creation qualification is to provide a qualification that can form the basis for structured programmes for potential and existing entrepreneurs to capitalise on opportunities to start and grow sustainable businesses that form part of the mainstream economy, enabling the learners to tender for business opportunities within both the public and private sectors. This qualification is designed for learners who intend to set up or have already set up own ventures. Assessment of the competencies and knowledge in the qualification needs to be done in the context of the learner's own new venture.

Research has indicated that people working with their own new ventures at this level need the following competencies:

  • Acquisition of an entrepreneurial profile which includes an innovation orientation
  • An understanding of the industry/sector in which they wish to establish a new venture
  • An ability to match new venture opportunities to market needs within a chosen industry/sector
  • An ability to determine and manage the financial requirements of a new venture
  • An ability to match new venture opportunities to market needs
  • An ability to compile and utilise a business plan to manage a new venture and also where relevant, to seek funding for a new venture


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

113924 

Apply basic business ethics in a work environment 

Level 2 

 

Core 

114974 

Apply the basic skills of customer service 

Level 2 

 

Core 

114959 

Behave in a professional manner in a business environment 

Level 2 

 

Core 

119666 

Determine financial requirements of a new venture 

Level 2 

 

Core 

119673 

Identify and demonstrate entrepreneurial ideas and opportunities 

Level 2 

 

Core 

119667 

Identify the composition of a selected new venture's industry/sector and its procurement systems 

Level 2 

 

Core 

119668 

Manage business operations 

Level 2 

 

Core 

119674 

Manage finances for a new venture 

Level 2 

10 

 

Core 

119672 

Manage marketing and selling processes of a new venture 

Level 2 

 

Core 

119669 

Match new venture opportunity to market needs 

Level 2 

 

Core 

119670 

Produce a business plan for a new venture 

Level 2 

 

Fundamental 

8963 

Access and use information from texts 

Level 2 

 

Fundamental 

9009 

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

Level 2 

 

Fundamental 

7480 

Demonstrate understanding of rational and irrational numbers and number systems 

Level 2 

 

Fundamental 

9008 

Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts 

Level 2 

 

Fundamental 

8962 

Maintain and adapt oral communication 

Level 2 

 

Fundamental 

8967 

Use language and communication in occupational learning programmes 

Level 2 

 

Fundamental 

7469 

Use mathematics to investigate and monitor the financial aspects of personal and community life 

Level 2 

 

Fundamental 

9007 

Work with a range of patterns and functions and solve problems 

Level 2 

 

Fundamental 

8964 

Write for a defined context 

Level 2 

 

Elective 

9964 

Apply health and safety to a work area 

Level 2 

 

Elective 

14343 

Investigate the structure of an organization as a workplace 

Level 2 

 

Elective 

14341 

Keep informed about current affairs related to one`s own industry 

Level 2 

 

Elective 

14340 

Maintain an existing information system in a business environment 

Level 2 

 

Elective 

114976 

Operate and take care of equipment in an office environment 

Level 2 

 

Elective 

14346 

Process numerical and text data in a business environment 

Level 2 

 

Elective 

119671 

Administer contracts for a selected new venture 

Level 3 

10 

 

Elective 

119713 

Apply basic HR principles in a new venture 

Level 3 

 

Elective 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

 

Elective 

117837 

Assemble, install and dismantle exhibition stands 

Level 3 

 

Elective 

13929 

Co-ordinate meetings, minor events and travel arrangements 

Level 3 

 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

 

Elective 

13930 

Monitor and control the receiving and satisfaction of visitors 

Level 3 

 

Elective 

13936 

Outline the legal environment of a selected industry 

Level 3 

 

Elective 

13934 

Plan and prepare meeting communications 

Level 3 

 

Elective 

13933 

Plan, monitor and control an information system in a business environment 

Level 3 

 

Elective 

13932 

Prepare and process documents for financial and banking processes 

Level 3 

 

Elective 

119712 

Tender for business or work in a selected new venture 

Level 3 

 

Course ID: 61595

Title: FETC: Business Administration

PURPOSE OF THE QUALIFICATION


This Qualification is for any individual who is or wishes to be involved in the Administration function within any industry, or non-commercial venture/organization. It is also the building block to advance the learner into the National Certificate in Business Administration Services: NQF Level 5.

The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.

Learners working towards this Qualification will find that the acquisition of competence in the Unit Standards, which make up the Qualification, will add value to their jobs. This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational.

competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.

Qualifying learners could follow a career in:

  • Secretarial services
  • Reception services
  • Switchboard operations
  • Financial Administration
  • Banking Administration
  • Personal/executive assistant services
  • Technical assistance
  • Typing
  • Data capturing
  • Systems administration
  • Human Resources administration
  • Basic Contracts Administration
  • Legal Secretarial services
  • Reception supervision
  • Change administration and management
  • Relationship management
  • Project coordination.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

110021 

Achieve personal effectiveness in business environment 

Level 4 

 

Core 

13943 

Analyse new developments reported in the media that could impact on a business sector or industry 

Level 4 

10 

 

Core 

13941 

Apply the budget function in a business unit 

Level 4 

 

Core 

10022 

Comply with organisational ethics 

Level 4 

 

Core 

14552 

Contract service providers 

Level 4 

 

Core 

13945 

Describe and apply the management of stock and fixed assets in a business unit 

Level 4 

 

Core 

110026 

Describe and assist in the control of fraud in an office environment 

Level 4 

 

Core 

110003 

Develop administrative procedures in a selected organisation 

Level 4 

 

Core 

7791 

Display cultural awareness in dealing with customers and colleagues 

Level 4 

 

Core 

110009 

Manage administration records 

Level 4 

 

Core 

109999 

Manage service providers in a selected organisation 

Level 4 

 

Core 

110023 

Present information in report format 

Level 4 

 

Core 

10135 

Work as a project team member 

Level 4 

 

Core 

15234 

Apply efficient time management to the work of a department/division/section 

Level 5 

 

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

Level 3 

 

Fundamental 

8972 

Interpret a variety of literary texts 

Level 3 

 

Fundamental 

8969 

Interpret and use information from texts 

Level 3 

 

Fundamental 

8970 

Write texts for a range of communicative contexts 

Level 3 

 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

 

Fundamental 

8974 

Engage in sustained oral communication and evaluate spoken texts 

Level 4 

 

Fundamental 

12417 

Measure, estimate & calculate physical quantities & explore, critique & prove geometrical relationships in 2 and 3 dimensional space in the life and workplace of adult with increasing responsibilities 

Level 4 

 

Fundamental 

8975 

Read analyse and respond to a variety of texts 

Level 4 

 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

 

Fundamental 

8976 

Write for a wide range of contexts 

Level 4 

 

Elective 

117111 

Apply knowledge of basic accounting principles to financial services 

Level 3 

 

Elective 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

 

Elective 

242860 

Apply the Batho Pele principles to own work role and context 

Level 3 

 

Elective 

264374 

Capture payroll data 

Level 3 

 

Elective 

123393 

Carry out course administration 

Level 3 

 

Elective 

13929 

Co-ordinate meetings, minor events and travel arrangements 

Level 3 

 

Elective 

246667 

Demonstrate an understanding of Occupational Health, Safety and Environmental Legislations 

Level 3 

 

Elective 

264371 

Demonstrate an understanding of the purpose of the payslip and its components 

Level 3 

 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

 

Elective 

10170 

Demonstrate understanding of employment relations in an organisation 

Level 3 

 

Elective 

244572 

Describe how to manage workplace relationships 

Level 3 

 

Elective 

113907 

Explain the impact of personal wellness on work performance 

Level 3 

 

Elective 

264377 

Identify and demonstrate understanding of different types of employment contracts and how this impacts payroll administration 

Level 3 

 

Elective 

13928 

Monitor and control reception area 

Level 3 

 

Elective 

13936 

Outline the legal environment of a selected industry 

Level 3 

 

Elective 

117877 

Perform one-to-one training on the job 

Level 3 

 

Elective 

7790 

Process incoming and outgoing telephone calls 

Level 3 

 

Elective 

10140 

Apply a range of project management tools 

Level 4 

 

Elective 

243298 

Apply administrative skills and knowledge in a sport organisation 

Level 4 

11 

 

Elective 

12154 

Apply comprehension skills to engage oral texts in a business environment 

Level 4 

 

Elective 

12155 

Apply comprehension skills to engage written texts in a business environment 

Level 4 

 

Elective 

243296 

Apply values and ethics to a sport organisation 

Level 4 

 

Elective 

117865 

Assist and support learners to manage their learning experiences 

Level 4 

 

Elective 

15227 

Conduct skills development administration in an organisation 

Level 4 

 

Elective 

243303 

Create, improvise and organize sport activities 

Level 4 

 

Elective 

242668 

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 

Level 4 

 

Elective 

10324 

Describe features, advantages and benefits of a range of products or services 

Level 4 

 

Elective 

377160 

Explain the fundamentals of the concepts of 'wellness' 

Level 4 

 

Elective 

377162 

Explain the need for wellness awareness programmes 

Level 4 

 

Elective 

14319 

Explore strategies to retain or expand existing business in the insurance/investment industry 

Level 4 

 

Elective 

12544 

Facilitate the preparation and presentation of evidence for assessment 

Level 4 

 

Elective 

10331 

Identify and analyse customer and market related trends impacting on Contact Centres 

Level 4 

10 

 

Elective 

10026 

Identify expertise and resources 

Level 4 

 

Elective 

10023 

Identify internal and external stakeholders 

Level 4 

 

Elective 

10139 

Implement project administration processes according to requirements 

Level 4 

 

Elective 

10980 

Induct a new employee 

Level 4 

 

Elective 

10388 

Interpret basic financial statements 

Level 4 

 

Elective 

117156 

Interpret basic financial statements 

Level 4 

 

Elective 

243300 

Lead a community sport activity 

Level 4 

12 

 

Elective 

7869 

Maintain a preventative maintainance programme 

Level 4 

 

Elective 

242840 

Make oral presentations 

Level 4 

 

Elective 

242810 

Manage Expenditure against a budget 

Level 4 

 

Elective 

13443 

Manage service providers in a micro-lending institution 

Level 4 

 

Elective 

7836 

Monitor customer satisfaction 

Level 4 

 

Elective 

242819 

Motivate and Build a Team 

Level 4 

10 

 

Elective 

10983 

Participate in the implementation and utilisation of equity related processes 

Level 4 

 

Elective 

114738 

Perform financial planning and control functions for a small business 

Level 4 

 

Elective 

9244 

Plan and conduct meetings 

Level 4 

 

Elective 

7825 

Process financial transactions 

Level 4 

16 

 

Elective 

243293 

Promote sport activity in a community 

Level 4 

 

Elective 

10978 

Recruit and select candidates to fill defined positions 

Level 4 

10 

 

Elective 

242817 

Solve problems, make decisions and implement solutions 

Level 4 

 

Elective 

8607 

Support event co-ordination 

Level 4 

20 

 

Elective 

116927 

Apply the principles of employment equity to organisational transformation 

Level 5 

10 

 

Elective 

114274 

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 

Level 5 

 

Elective 

114278 

Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995) 

Level 5 

12 

 

Elective 

263976 

Demonstrate understanding of the outcomes-based education and training approach within the context of a National Qualifications Framework 

Level 5 

 

Elective 

11907 

Draft an employment contract 

Level 5 

 

Elective 

10171 

Manage the capture, storage and retrieval of human resources information using an information system 

Level 5 

 

Elective 

10149 

Support the project environment and activities to deliver project objectives 

Level 5 

14 

 

Course ID: 67465

Title: National Certificate: Business Administration

PURPOSE OF THE QUALIFICATION


This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organisations such as clubs and charitable organisations. It contains all the competencies, skills and values required by a learner who wishes to access the National Certificate in Business Administration Services at NQF: Level 4.

The core component contains competencies in Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures. The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors.

Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning.

The qualification will provide the broad knowledge, skills and values needed in the administration field in all sectors and will facilitate access to, and mobility and progression within, education and training for learners who:

  • Were previously disadvantaged or who were unable to complete their schooling and were therefore denied access to Further Education and Training.
  • Have worked in this field for many years, but have no formal qualifications and would like to achieve this qualification through the process of RPL (Recognition of Prior Learning) and/or formal study
  • Wish to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels.
The qualification has building blocks that can be developed further in qualifications at a higher level. It also focuses on the skills, knowledge, values and attitudes required to progress further. The intention is:
  • To promote the development of knowledge, skills and values that are required for service excellence within the field of administration.
  • To release the potential of people.
  • To provide opportunities for people to move up the value chain.


ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

7573 

Demonstrate ability to use the World Wide Web 

Level 2 

 

Core 

8420 

Operate in a team 

Level 2 

 

Core 

13929 

Co-ordinate meetings, minor events and travel arrangements 

Level 3 

 

Core 

10170 

Demonstrate understanding of employment relations in an organisation 

Level 3 

 

Core 

7785 

Function in a business environment 

Level 3 

 

Core 

7860 

Introduce new staff to the workplace 

Level 3 

 

Core 

7706 

Maintain a Booking System 

Level 3 

 

Core 

7796 

Maintain a secure working environment 

Level 3 

 

Core 

13937 

Monitor and control office supplies 

Level 3 

 

Core 

13931 

Monitor and control the maintenance of office equipment 

Level 3 

 

Core 

13935 

Plan and conduct basic research in an office environment 

Level 3 

 

Core 

13934 

Plan and prepare meeting communications 

Level 3 

 

Core 

13933 

Plan, monitor and control an information system in a business environment 

Level 3 

 

Core 

7567 

Produce and use spreadsheets for business 

Level 3 

 

Core 

7570 

Produce word processing documents for business 

Level 3 

 

Core 

9533 

Use communication skills to handle and resolve conflict in the workplace 

Level 3 

 

Core 

14357 

Demonstrate an understanding of a selected business environment 

Level 4 

10 

 

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

Level 3 

 

Fundamental 

9960 

Communicate verbally and non-verbally in the workplace 

Level 3 

 

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3 

 

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3 

 

Fundamental 

8969 

Interpret and use information from texts 

Level 3 

 

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

Level 3 

 

Fundamental 

11241 

Perform Basic Business Calculations 

Level 3 

 

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3 

 

Fundamental 

8970 

Write texts for a range of communicative contexts 

Level 3 

 

Elective 

8000 

Apply basic business principles 

Level 3 

 

Elective 

117111 

Apply knowledge of basic accounting principles to financial services 

Level 3 

 

Elective 

7177 

Attend to customer enquiries face-to-face and on the telephone in a banking environment 

Level 3 

 

Elective 

7911 

Manage the float 

Level 3 

 

Elective 

13928 

Monitor and control reception area 

Level 3 

 

Elective 

13930 

Monitor and control the receiving and satisfaction of visitors 

Level 3 

 

Elective 

13936 

Outline the legal environment of a selected industry 

Level 3 

 

Elective 

13932 

Prepare and process documents for financial and banking processes 

Level 3 

 

Elective 

7798 

Process cheque, credit card and bank transactions 

Level 3 

14 

 

Elective 

7790 

Process incoming and outgoing telephone calls 

Level 3 

 

Elective 

10025 

Handle a range of customer complaints 

Level 4 

 

Elective 

117156 

Interpret basic financial statements 

Level 4 

 

Elective 

242810 

Manage Expenditure against a budget 

Level 4 

 

Elective 

114738 

Perform financial planning and control functions for a small business 

Level 4 

 

Course ID: 50080

Title: FETC: Project Management

PURPOSE OF THE QUALIFICATION


The primary purpose of the qualification is to provide learners with:

  • A foundation of basic project management knowledge and skills which can be used to build further project management related competencies.
  • Competence to be an effective project team member.
  • Competence to provide administrative support to a project manager and team members.
  • Competence to provide assistance to a project manager of medium to large projects.
As electives specialisation in:
  • Competence to plan, execute and control small, simple projects.
OR
  • Competence in specialised technical areas to support project management processes.
This qualification is directed at learners working:
  • As contributing team members on a moderately complex to complex project when not a leader or;
  • As a leader in the context of a simple project/sub-project.
A simple project/sub-project is seen to be one that involves few resources and has a limited impact on stakeholders and the environment.

This qualification is intended for those with prior work experience or an NQF Level 3 qualification in project management or business administration or equivalent. The learners accessing this qualification will be working in or with project management teams or using a project approach to their business. These projects may be technical projects, business projects, government projects or community development projects and will cut across a range of economic sectors. This qualification is also of value to learners running their own business, as project management is an integral component of any business system.

Qualifying learners working on a project will have the necessary knowledge, skills and attitudes to function more effectively and in a professional manner, add value to their job performance and enhance their ability to follow and implement policies and procedures.

On achieving the applied competencies of the Qualification, learners may advance their career opportunities further into project administration, support services or management within an organisation, in all sectors.

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

120383 

Provide assistance in implementing and assuring project work meets quality requirements 

Level 3 

 

Core 

120376 

Conduct project documentation management to support project processes 

Level 4 

 

Core 

120373 

Contribute to project initiation, scope definition and scope change control 

Level 4 

 

Core 

120374 

Contribute to the management of project risk within own field of expertise 

Level 4 

 

Core 

120384 

Develop a simple schedule to facilitate effective project execution 

Level 4 

 

Core 

120372 

Explain fundamentals of project management 

Level 4 

 

Core 

120381 

Implement project administration processes according to requirements 

Level 4 

 

Core 

120387 

Monitor, evaluate and communicate simple project schedules 

Level 4 

 

Core 

120375 

Participate in the estimation and preparation of cost budget for a project or sub project and monitor and control actual cost against budget 

Level 4 

 

Core 

120382 

Plan, organise and support project meetings and workshops 

Level 4 

 

Core 

120379 

Work as a project team member 

Level 4 

 

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

Level 3 

 

Fundamental 

8969 

Interpret and use information from texts 

Level 3 

 

Fundamental 

8973 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

8970 

Write texts for a range of communicative contexts 

Level 3 

 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

 

Fundamental 

8974 

Engage in sustained oral communication and evaluate spoken texts 

Level 4 

 

Fundamental 

8975 

Read analyse and respond to a variety of texts 

Level 4 

 

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

 

Fundamental 

8976 

Write for a wide range of contexts 

Level 4 

 

Elective 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

 

Elective 

120385 

Apply a range of project management tools and techniques 

Level 4 

 

Elective 

243298 

Apply administrative skills and knowledge in a sport organisation 

Level 4 

11 

 

Elective 

243296 

Apply values and ethics to a sport organisation 

Level 4 

 

Elective 

243303 

Create, improvise and organize sport activities 

Level 4 

 

Elective 

120377 

Identify, suggest and implement corrective actions to improve quality of project work 

Level 4 

 

Elective 

243300 

Lead a community sport activity 

Level 4 

12 

 

Elective 

242819 

Motivate and Build a Team 

Level 4 

10 

 

Elective 

243293 

Promote sport activity in a community 

Level 4 

 

Elective 

120386 

Provide procurement administration support to a project 

Level 4 

 

Elective 

120380 

Evaluate and improve the project team's performance 

Level 5 

 

Elective 

120388 

Supervise a project team of a small project to deliver project objectives 

Level 5 

14 

 

Elective 

120378 

Support the project environment and activities to deliver project objectives 

Level 5 

14 

 

Course ID: 58395

Title: National Certificate: Project Management

PURPOSE OF THE QUALIFICATION


The purpose of the qualification is to develop in learners the following competencies to enable them to operate effectively as project managers of small to moderately complex projects. A learner completing this qualification is able to:

  • Manage a simple to moderately complex project whilst:
    • Operating in a project context in a variety of routine and non-routine contexts, under general supervision.
    • Selecting from a wide choice of procedures ranging from standard and non-standard.
    • Taking full responsibility for the nature, quantity and quality of output.
    • Taking responsibility for group output as required/possible.
    • Showing possession of a wide range of scholastic and/or technical skills applicable in the field of Project Management.
    • Demonstrating of a broad knowledge base of project management with substantial depth in some areas.
The use of the term project manager is widespread and inconsistent in interpretation. In some organisations, project manager is a position with the title, while in others, it is a temporary assignment. Whether a full-time position or a part-time assignment, the term Project Manager is linked with a wide variety of responsibilities:
  • A project manager could be responsible for all aspects of the feasibility, design, construction, and commissioning of a power plant with a budget of well over 10 Billion Rand.
  • A project manager could be responsible for the development of a research report with a budget of less than 100 hours.
  • A project manager could be responsible for a subproject that is an element of a larger project or program.
Regardless of the range of responsibilities, project managers at the threshold level of competence are expected to produce essentially the same result outputs and outcomes that are acceptable to relevant stakeholders. However, increasing complexity requires additional competence skills and judgement ability.

The purpose of this qualification is to address the project and general threshold competencies required to manage simple to moderately complex projects. A Project Manager who is competent at managing a project at NQF Level 5 may not be able to produce the expected results in the context of a higher level competency project (NQF Level 6). The Global Project Management Standards Initiative has developed an approach to differentiating projects based on their management complexity. This is used as input to the specification of the South African project management qualifications and standards.

A project manager operating at NQF Level 5 may act as a full time manager or be involved in the product design and development work as well as the project management work. i.e technical specialist and project manager. They tend to be hands on often with little or no administrative support in the project management processes and resultant outcomes. Typically, the organisation will have set up expectations and rules and procedures to be used on the project before it is given to the project manager. The project manager may well be working with a more senior person with regard to interfaces with clients and stakeholders, gate reviews and closure of the project. Their projects are of a simple to moderately complex nature, the ranges below describe this further:

Simple to moderately complex project can be defined as a project that has:
  • High degree of stability, few uncertainties or low rate of change with regard to expected deliverables, phase contents, organisational processes and procedures, legislation and team members.
  • Limited range of different methods or approaches relating to the design and creation of deliverables and end products.
  • Low to moderate impact on the environment and or socio economic elements; Moderate to low need to comply with legislation: Moderate number of stakeholders affected by or interested in the project.
  • Low strategic importance to the organisation or organisations involved; not necessary identified in strategic plans.
  • Stakeholders, that are in agreement about the characteristics of the product of the project; Benefits of the project well defined and agreed.
  • Low number of different organisations participating in the project; a low number; and or wide variety of interfaces between the project and other organisational entities in order to produce the end deliverable.
This qualification is intended for people with prior work experience and/or an NQF Level 4 qualification in Project Management. The learners accessing this qualification will be working in or with project management teams or using a project approach to their business. These projects may be technical projects, business projects, public sector projects or community development projects and will cut across a range of economic sectors. This qualification is also of value to learners running their own business, as Project Management is an integral component of any business system.

Qualifying learners working on a project will have the necessary knowledge, skills and attitudes to function more effectively and in a professional manner, add value to their job and enhance their ability to follow and implement policies and procedures.

On achieving the competencies, included in this Qualification, the learners may advance further into Project Management, Project Support Services or General Management within an organisation, across all sectors.

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

243811 

Determine the work required to accomplish the objectives and organise the scope of a simple to moderately complex project 

Level 5 

 

Core 

243813 

Develop a project cost management plan for a simple to moderately complex project 

Level 5 

12 

 

Core 

243824 

Develop an integrated Project Management plan for a simple to moderately complex project 

Level 5 

 

Core 

243820 

Develop an optimised work and resource schedule for a simple to moderately complex project 

Level 5 

12 

 

Core 

243980 

Manage risks on a simple to moderately complex project 

Level 5 

 

Core 

243815 

Manage stakeholder relations on a project 

Level 5 

12 

 

Core 

243812 

Monitor and control the execution of the project management plan for a simple to moderately complex project 

Level 5 

12 

 

Fundamental 

115823 

Gather and manage information for decision-making 

Level 5 

 

Fundamental 

115789 

Sustain oral interaction across a wide range of contexts and critically evaluate spoken texts 

Level 5 

 

Fundamental 

115790 

Write and present for a wide range of purposes, audiences and contexts 

Level 5 

 

Elective 

242668 

Demonstrate knowledge and application of the Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) and the responsibilities of management in terms of the Act 

Level 4 

 

Elective 

119350 

Apply accounting principles and procedures in the preparation of reports and decision making 

Level 5 

15 

 

Elective 

115821 

Apply business financial practices 

Level 5 

 

Elective 

119342 

Apply knowledge of ethical principles, standards and professional conduct in public sector management and administration 

Level 5 

 

Elective 

243819 

Coordinate the closure of a simple to moderately complex project 

Level 5 

 

Elective 

243823 

Develop a preliminary project scope statement for a simple to moderately complex project 

Level 5 

12 

 

Elective 

243817 

Develop a project risk management plan for a simple to moderately complex project 

Level 5 

 

Elective 

15224 

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks 

Level 5 

 

Elective 

243814 

Establish a project or project phase and its processes for a simple to moderately complex project 

Level 5 

14 

 

Elective 

243821 

Manage the procurement process for a simple to moderately complex project 

Level 5 

10 

 

Elective 

115835 

Operate in a professional manner utilising trouble shooting techniques while applying creative thinking processes 

Level 5 

 

Elective 

115817 

Provide and respond to feedback 

Level 5 

 

Course ID: 50398

Title: National Certificate: Project Support Service

PURPOSE OF THE QUALIFICATION


The National Certificate in Project Support Services: NQF Level 3 will provide the qualifying learner with the competencies needed to undertake a range of project support service functions. It also tasks and introduces the learner to some workplace and self management practices. The National Certificate: Project Support Services, NQF level 3 has been designed for people working in a project management environment at a project support level. This Qualification will mean that in future those people involved in a project management environment at lower levels will have the necessary knowledge, skills and attitudes to operate more professionally. It will also open up further career paths for people within the Project Industry and advance career opportunities. Their ability to follow and implement policies and procedures will be enhanced.

In line with the needs and requirements of the project management industry, this qualification represents a planned combination of learning outcomes in the areas of business practices, basic accounting, administrative and other related fields, and especially the field of project management. It will provide qualifying learners with competence and a basic understanding for further learning. The Qualification should enrich and add value to the learner by providing status and recognition by means of a recognised National Qualification.

Therefore the primary purpose of the Qualification is to provide learners with:

  • An understanding of self-management and personal behaviour in an organisational environment.
  • An understanding of business ethics and practices and how to function as a team member.
  • Competence to perform support service functions in a project team.
This Qualification is intended to enhance the provision of support services within the Project Industry and thus enable learners to use these competencies, for their own benefit such as personal and career growth and improve the organisation's chances of success, therefore their own progress.

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

113924 

Apply basic business ethics in a work environment 

Level 2 

 

Core 

9964 

Apply health and safety to a work area 

Level 2 

 

Core 

8494 

Demonstrate an understanding of HIV/AIDS and its implications 

Level 2 

 

Core 

8416 

Understand and apply personal values and ethics 

Level 2 

 

Core 

123461 

Demonstrate an understanding of and provide assistance for risk analysis functions 

Level 3 

 

Core 

123462 

Demonstrate knowledge and understanding of the project and the project support services environment 

Level 3 

 

Core 

10170 

Demonstrate understanding of employment relations in an organisation 

Level 3 

 

Core 

123468 

Explain and apply quality control procedures 

Level 3 

 

Core 

123463 

Explain and provide assistance for project estimating service functions 

Level 3 

 

Core 

123466 

Explain the quality, time and cost parameter of a project and obtain change request authorisations 

Level 3 

 

Core 

123464 

Gather information and provide assistance for project planning and scheduling functions 

Level 3 

10 

 

Core 

13918 

Manage time and the work process in a business environment 

Level 3 

 

Core 

123465 

Measure and plan own performance and behaviour in line with roles and responsibilities in a project team 

Level 3 

 

Core 

123467 

Provide assistance for project cost control functions 

Level 3 

10 

 

Core 

14667 

Describe and apply the management functions of an organization 

Level 4 

10 

 

Core 

116594 

Function in a team 

Level 4 

 

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

 

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3 

 

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3 

 

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

 

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

Level 3 

 

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3 

 

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

 

Elective 

14339 

Identify and maintain the types of records required in own industry and understand why it is necessary to create evidence and maintain confidentiality 

Level 2 

 

Elective 

14340 

Maintain an existing information system in a business environment 

Level 2 

 

Elective 

117421 

Demonstrate basic accounting concepts 

Level 3 

12 

 

Elective 

13933 

Plan, monitor and control an information system in a business environment 

Level 3 

 

Elective 

116930 

Use a Graphical User Interface (GUI)-based presentation application to enhance presentation appearance 

Level 3 

 

Elective 

116940 

Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 

Level 3 

 

Elective 

116942 

Use a GUI-based word processor to create merged documents 

Level 3 

 

Elective 

119078 

Use a GUI-based word processor to enhance a document through the use of tables and columns 

Level 3 

 

Course ID: 71490

Title: National Certificate: Contact Centre Support

PURPOSE OF THE QUALIFICATION


Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification will be registered at NQF Level 2. Portability across both areas of specialisation is therefore ensured.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to learner`s job. This qualification is intended to enhance the provision of entry level service within the Contact Centre Industry.

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION (days)

Core 

10350 

Collect and record information queries and requests from customers 

Level 2 

 

Core 

10354 

Contribute to a diverse working environment in a Contact Centre 

Level 2 

 

Core 

10348 

Identify and respond to customer needs in a Contact Centre 

Level 2 

12 

 

Core 

10349 

Input data received onto appropriate computer packages within a Contact Centre 

Level 2 

12 

 

Core 

10353 

Meet performance standards within a Contact Centre 

Level 2 

 

Core 

13885 

Provide information to customers in a Contact Centre 

Level 2 

12 

 

Core 

13886 

Gather and provide relevant information to contribute to contact centre problem solving 

Level 3 

 

Core 

13873 

Handle a range of customer complaints in Contact Centres 

Level 4 

 

Core 

13872 

Instil in myself a personal Contact Centre culture 

Level 4 

 

Core 

13874 

Work as a member of a Contact Centre Team 

Level 4 

 

Fundamental 

119463 

Access and use information from texts 

Level 2 

 

Fundamental 

9009 

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

Level 2 

 

Fundamental 

7480 

Demonstrate understanding of rational and irrational numbers and number systems 

Level 2 

 

Fundamental 

9008 

Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts 

Level 2 

 

Fundamental 

119454 

Maintain and adapt oral/signed communication 

Level 2 

 

Fundamental 

8967 

Use language and communication in occupational learning programmes 

Level 2 

 

Fundamental 

7469 

Use mathematics to investigate and monitor the financial aspects of personal and community life 

Level 2 

 

Fundamental 

9007 

Work with a range of patterns and functions and solve problems 

Level 2 

 

Fundamental 

119456 

Write/present for a defined context 

Level 2 

 

Elective 

10358 

Apply in-bound Contact Centre Operations within a commercial environment 

Level 2 

 

Elective 

13884 

Apply in-bound and out-bound Contact Centre operations within an emergency context 

Level 3 

16 

 

Elective 

13883 

Apply out-bound Contact Centre Operations within a commercial environment 

Level 3 

 

Course ID: 58309

Title: National Diploma: Project Management

PURPOSE AND RATIONALE OF THE QUALIFICATION


The purpose of the Qualification is to enable a learner, under general supervision, to:

  • Plan, establish and manage a simple to moderately complex project and project team whilst using a variety of routine and non-routine processes.
  • Select from a wide choice of standard and non-standard procedures.
  • Take full responsibility for the nature, quantity and quality of output.
  • Take responsibility for group output as required.
  • Show possession of a wide range of scholastic and/or technical skills applicable in the field of project management.
The purpose of this Qualification is to address the project and general threshold competence required to manage simple to moderately complex projects. A project manager operating at NQF Level 5 maybe a full-time manager or a part time manager involved in the product design and development work. He could be operating as a technical specialist and as a project manager. Range: Simple to moderately complex projects are defined as projects, which may have:
  • A high degree of stability, few uncertainties or a low rate of change with regard to the expected deliverables (results), phase contents, organisational processes and procedures, legislation and team members.
  • A limited range of different methods or approaches relating to: the design and creation of deliverables and end-products, or the project management method.
  • A low to moderate impact on the environment and/or socio economic elements of the project, and/or a moderate to low need to comply with legislation and/or a moderate number of stakeholders affected by or interested in the project.
  • A low strategic importance to the organisation or organisations involved, i.e. not included in the strategic plans of the organisation.
  • Agreement between most of the stakeholders about the characteristics of the product of the project. The benefits of the project are well defined and agreed.
  • A low number of different organisations participating in the project.
  • A low number of interfaces between the project and other organisational entities in order to produce the end deliverable.
This Qualification is intended for people with prior project work experience. The learners accessing this Qualification will be working in or with Project Management teams or using a project approach to their business. These may be technical, business, public sector or community development projects from any economic sector. This Qualification could add value to learners operating their own business, as project management is an integral component of many business systems. Qualifying learners working on a project will have the necessary knowledge, skills and attitudes to function more effectively and in a professional manner, add value to their job performance and enhance their ability to follow and implement policies and procedures.

 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

242655 

Demonstrate knowledge and application of ethical conduct in a business environment 

Level 4 

 

Core 

243819 

Coordinate the closure of a simple to moderately complex project 

Level 5 

 

Core 

15096 

Demonstrate an understanding of stress in order to apply strategies to achieve optimal stress levels in personal and work situations 

Level 5 

 

Core 

114274 

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 

Level 5 

 

Core 

243811 

Determine the work required to accomplish the objectives and organise the scope of a simple to moderately complex project 

Level 5 

 

Core 

243823 

Develop a preliminary project scope statement for a simple to moderately complex project 

Level 5 

12 

 

Core 

243813 

Develop a project cost management plan for a simple to moderately complex project 

Level 5 

12 

 

Core 

243816 

Develop a project quality management plan for a simple to moderately complex project 

Level 5 

 

Core 

243817 

Develop a project risk management plan for a simple to moderately complex project 

Level 5 

 

Core 

243824 

Develop an integrated Project Management plan for a simple to moderately complex project 

Level 5 

 

Core 

243820 

Develop an optimised work and resource schedule for a simple to moderately complex project 

Level 5 

12 

 

Core 

243814 

Establish a project or project phase and its processes for a simple to moderately complex project 

Level 5 

14 

 

Core 

120380 

Evaluate and improve the project team's performance 

Level 5 

 

Core 

15225 

Identify and interpret related legislation and its impact on the team, department or division and ensure compliance 

Level 5 

 

Core 

243822 

Manage project communication for a project 

Level 5 

 

Core 

243815 

Manage stakeholder relations on a project 

Level 5 

12 

 

Core 

243821 

Manage the procurement process for a simple to moderately complex project 

Level 5 

10 

 

Core 

243812 

Monitor and control the execution of the project management plan for a simple to moderately complex project 

Level 5 

12 

 

Core 

15230 

Monitor team members and measure effectiveness of performance 

Level 5 

 

Core 

243818 

Negotiate agreements in simple to moderately complex situations 

Level 5 

 

Fundamental 

115792 

Access, process, adapt and use data from a wide range of texts 

Level 5 

 

Fundamental 

115817 

Provide and respond to feedback 

Level 5 

 

Fundamental 

12433 

Use communication techniques effectively 

Level 5 

 

Elective 

114599 

Apply Functional Value to Engineering Design 

Level 5 

 

Elective 

115407 

Apply the principles of change management in the workplace 

Level 5 

10 

 

Elective 

116921 

Apply the principles of Employment Equity to dealing with terminal or chronic illnesses, particularly HIV/Aids, in the workplace 

Level 5 

10 

 

Elective 

15237 

Build teams to meet set goals and objectives 

Level 5 

 

Elective 

15231 

Create and use a range of resources to effectively manage teams, sections, departments or divisions 

Level 5 

 

Elective 

243825 

Determine project cost and schedule performance using earned value management techniques 

Level 5 

20 

 

Elective 

15219 

Develop and implement a strategy and action plans for a team, department or division 

Level 5 

 

Elective 

114882 

Develop holistic productivity improvement strategies and plans 

Level 5 

10 

 

Elective 

15238 

Devise and apply strategies to establish and maintain relationships 

Level 5 

 

Elective 

11907 

Draft an employment contract 

Level 5 

 

Elective 

242726 

Facilitate meetings/workshops effectively to achieve organisational outcomes 

Level 5 

 

Elective 

15233 

Harness diversity and build on strengths of a diverse working environment 

Level 5 

 

Elective 

114601 

Identify, select and co-ordinate value engineering project life cycle phase 

Level 5 

 

Elective 

15229 

Implement codes of conduct in the team, department or division 

Level 5 

 

Elective 

15223 

Implement training needs for teams and individuals to upgrade skills levels 

Level 5 

 

Elective 

11286 

Institute disciplinary action 

Level 5 

 

Elective 

114226 

Interpret and manage conflicts within the workplace 

Level 5 

 

Elective 

116928 

Manage diversity in the workplace 

Level 5 

14 

 

Elective 

7863 

Manage staff development 

Level 5 

 

Elective 

12459 

Optimise the safety, health and environmental protection system 

Level 5 

 

Elective 

15235 

Prepare and conduct staff selection interviews 

Level 5 

 

Elective 

114879 

Promote a productivity improvement strategy 

Level 5 

10 

 

Elective 

12140 

Recruit and select candidates to fill defined positions 

Level 5 

 

Course ID: 21792

Title: National Diploma: Contact Centre Management

PURPOSE AND RATIONALE OF THE QUALIFICATION


Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification will be registered at NQF Level 5. Portability across both areas of specialisation is therefore ensured. Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to learner`s job. This qualification is intended to enhance the provision of entry level service within the Contact Centre Industry.



 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

10348 

Identify and respond to customer needs in a Contact Centre 

Level 2 

12 

 

Core 

10333 

Conduct a customer needs analysis for Contact Centres 

Level 5 

14 

 

Core 

10341 

Develop and implement rewards and incentive strategies in Contact Centres 

Level 5 

12 

 

Core 

10343 

Develop and maintain a client database for Contact Centres 

Level 5 

12 

 

Core 

10342 

Develop and maintain a diverse working environment in Contact Centres 

Level 5 

18 

 

Core 

10344 

Guide a group of people to work together as a team in creating Contact Centre deliverables 

Level 5 

 

Core 

10054 

Identify and manage areas of customer service impact 

Level 5 

 

Core 

10332 

Monitor operations in Contact Centres 

Level 5 

20 

 

Core 

13871 

Respond to complex requirements from clients 

Level 5 

16 

 

Core 

13878 

Analyse and interpret Contact Centre reports and statistical data 

Level 6 

12 

 

Core 

13870 

Enhance service levels in Contact Centres 

Level 6 

16 

 

Core 

10080 

Formulate, design and implement customer service delivery systems and processes 

Level 6 

 

Core 

10079 

Measure and analyse customer service levels 

Level 6 

12 

 

Core 

13882 

Monitor and maintain quality within Contact Centres 

Level 6 

12 

 

Fundamental 

12154 

Apply comprehension skills to engage oral texts in a business environment 

Level 4 

 

Fundamental 

12155 

Apply comprehension skills to engage written texts in a business environment 

Level 4 

 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

 

Fundamental 

7465 

Collect and use data to establish complex statistical and probability models and solve related problems 

Level 4 

 

Fundamental 

7485 

Demonstrate understanding of real and complex number systems 

Level 4 

 

Fundamental 

7484 

Describe, represent, analyse and explain changes in shape and motion in 2- and 3-dimensional space with justification 

Level 4 

 

Fundamental 

10031 

Edit, Code and Capture data 

Level 4 

 

Fundamental 

8974 

Engage in sustained oral communication and evaluate spoken texts 

Level 4 

 

Fundamental 

8977 

Evaluate literary texts 

Level 4 

 

Fundamental 

7482 

Find the derivatives and antiderivatives of a range of sample functions and apply these to problems involving curve sketching, areas under curves, maxima and minima and rates of change 

Level 4 

 

Fundamental 

7481 

Find the derivatives and integrals of a range of functions including the trigonometric functions and apply these to problems 

Level 4 

 

Fundamental 

8978 

Motivate judgements on selected literary texts 

Level 4 

 

Fundamental 

8975 

Read analyse and respond to a variety of texts 

Level 4 

 

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

 

Fundamental 

7466 

Represent and operate on complex numbers in non-trivial situations 

Level 4 

 

Fundamental 

7483 

Solve problems involving sequences and series in real and simulated situations 

Level 4 

 

Fundamental 

8979 

Use language and communication in occupational learning programmes 

Level 4 

 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

 

Fundamental 

7470 

Work with a wide range of patterns and inverses of functions and solve related problems 

Level 4 

 

Fundamental 

8976 

Write for a wide range of contexts 

Level 4 

 

Elective 

252190 

Edit, code and capture data 

Level 4 

 

Elective 

10346 

Develop and plan Contact Centre operations in a commercial environment 

Level 5 

30 

 

Elective 

10347 

Develop and plan Contact Centre operations in an emergency environment 

Level 5 

30 

 

Course ID: 20175

Title: National Certificate: Hygiene and Cleaning Supervision

PURPOSE AND RATIONALE OF THE QUALIFICATION


The contextualized purpose of this Qualification is to maintain the foundational, practical and reflexive competencies in an individual, required for a career in the Hygiene & Cleaning Services Industry, which will positively impact on the National social and economic transformation. Central to the Qualification is the enhancement, implementation and maintenance of quality service and professionalism in the Hygiene and Cleaning Services Industry. This Qualification intends to provide skilled supervisors who can sustain gainful employment and deliver qualitative and quantative results within an organization. This will also achieve the objectives and principles of the NQF. Credits gained at this level for this Qualification will be portable and transferable throughout the NQF system, giving the learner the opportunity of building up credits, within the wider spectrum of employment in South Africa, towards additional Qualifications. This will contribute to the self and career development of the learner. The credits reflect the practical and theoretical education and training aspects of the Qualification.



 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

12035 

Apply personal safety practices on a wastewater treatment works 

Level 2 

 

Core 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

 

Core 

13914 

Conduct a formal meeting 

Level 3 

 

Core 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

 

Core 

13916 

Identify and keep the records that a team manager is responsible for keeping 

Level 3 

 

Core 

13917 

Indicate the role of a team leader ensuring that a team meets an organisation`s standards 

Level 3 

 

Core 

13911 

Induct a new member into a team 

Level 3 

 

Core 

13919 

Investigate and explain the structure of a selected workplace or organisation 

Level 3 

10 

 

Core 

13941 

Apply the budget function in a business unit 

Level 4 

 

Core 

10980 

Induct a new employee 

Level 4 

 

Core 

7839 

Maintain the receipt, storage and issue of goods 

Level 4 

 

Core 

13947 

Motivate a team 

Level 4 

 

Fundamental 

11813 

Apply knowledge of self in order to make a life decision 

Level 2 

 

Fundamental 

8968 

Accommodate audience and context needs in oral communication 

Level 3 

 

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3 

 

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3 

 

Fundamental 

8969 

Interpret and use information from texts 

Level 3 

 

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

Level 3 

 

Fundamental 

8973 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3 

 

Fundamental 

8970 

Write texts for a range of communicative contexts 

Level 3 

 

Fundamental 

8555 

Contribute to information distribution regarding HIV/AIDS in the workplace 

Level 4 

 

Elective 

110441 

Crystallize polished marble and terrazzo floors 

Level 2 

 

Elective 

110451 

Maintain batteries in automatic scrubber-driers and auto sweepers 

Level 2 

 

Elective 

110447 

Maintain marble, terrazzo and concrete floors using an automatic scrubber-drier fitted with diamond discs 

Level 2 

 

Elective 

9926 

Coach learners 

Level 3 

10 

 

Elective 

110456 

Identify additional value adding opportunities additional to an existing service level agreement in a cleaning environment 

Level 3 

 

Elective 

110461 

Implement the maintenance of equipment in the cleaning industry 

Level 3 

 

Elective 

13918 

Manage time and the work process in a business environment 

Level 3 

 

Elective 

110459 

Demonstrate knowledge to advise on the application of commercial and industrial cleaning chemicals 

Level 4 

10 

 

Elective 

12544 

Facilitate the preparation and presentation of evidence for assessment 

Level 4 

 

Elective 

110457 

Grind and polish marble, terrazzo, concrete and stone floors using diamond discs 

Level 4 

 

Elective 

243276 

Manage the transportation of mobile elevated work platforms (MEWP) 

Level 4 

 

Elective 

243273 

Monitor and control the safety and operations of Mobile Elevating Work Platforms 

Level 4 

 

Elective 

243274 

Monitor and control the use of prefabricated aluminium alloy scaffolding 

Level 4 

 

Elective 

10983 

Participate in the implementation and utilisation of equity related processes 

Level 4 

 

Elective 

10978 

Recruit and select candidates to fill defined positions 

Level 4 

10 

 

Elective 

243271 

Supervise, inspect and control the use of Temporary Suspended Platforms 

Level 4 

 

Elective 

110460 

Remove spots and spillages from carpets at a specialist level 

Level 5 

 

Course ID: 36233

Title: National Certificate: Specialist Hygiene and Cleaning Services

PURPOSE AND RATIONALE OF THE QUALIFICATION


The primary purpose of this Qualification is to develop the foundational, practical and reflexive competencies in an individual, required for a career in the Hygiene and Cleaning Services Industry and to positively impact on social and economic transformation. Central to the Qualification is the development of a culture of quality service and professionalism in the Hygiene and Cleaning Services Industry. This Qualification intends to produce employable cleaners/team leaders who can find gainful employment in the cleaning industry. This will also achieve the objectives of the NQF. Credits gained at one level in this Qualification will be transferable throughout the system, giving the learner the opportunity of building up credits towards additional Qualifications in a related field (e.g. Hospitality, Health Care or Manufacturing), or a related branch of cleaning (e.g. Industrial or Textile Cleaning The credits reflect the practical and theoretical education and training aspects of the Qualification.



 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

12511 

Apply quality principles in everyday cleaning tasks 

Level 1 

 

Core 

12525 

Identify, collect, classify and handle waste 

Level 1 

 

Core 

7800 

Maintain health, hygiene and a professional appearance 

Level 1 

 

Core 

12512 

Practice environmental awareness 

Level 1 

 

Core 

10348 

Identify and respond to customer needs in a Contact Centre 

Level 2 

12 

 

Core 

7799 

Maintain a safe working environment 

Level 2 

 

Core 

8420 

Operate in a team 

Level 2 

 

Core 

8618 

Organise oneself in the workplace 

Level 2 

 

Core 

14349 

Receive and execute instructions 

Level 2 

 

Core 

8416 

Understand and apply personal values and ethics 

Level 2 

 

Core 

9926 

Coach learners 

Level 3 

10 

 

Core 

11235 

Maintain effective working relationships with other members of staff 

Level 3 

 

Fundamental 

8963 

Access and use information from texts 

Level 2 

 

Fundamental 

9009 

Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems 

Level 2 

 

Fundamental 

11813 

Apply knowledge of self in order to make a life decision 

Level 2 

 

Fundamental 

8494 

Demonstrate an understanding of HIV/AIDS and its implications 

Level 2 

 

Fundamental 

7480 

Demonstrate understanding of rational and irrational numbers and number systems 

Level 2 

 

Fundamental 

8962 

Maintain and adapt oral communication 

Level 2 

 

Fundamental 

12444 

Measure, estimate and calculate physical quantities and explore, describe and represent geometrical relationships in 2-dimensions in different life or workplace contexts 

Level 2 

 

Fundamental 

8967 

Use language and communication in occupational learning programmes 

Level 2 

 

Fundamental 

7469 

Use mathematics to investigate and monitor the financial aspects of personal and community life 

Level 2 

 

Fundamental 

9007 

Work with a range of patterns and functions and solve problems 

Level 2 

 

Fundamental 

8964 

Write for a defined context 

Level 2 

 

Elective 

110468 

Clean carpets using the wet extraction method 

Level 1 

 

Elective 

243275 

Erect and dismantle prefabricated aluminium alloy scaffolding 

Level 1 

 

Elective 

12526 

Vacuum clean dry surfaces 

Level 1 

 

Elective 

110470 

Vacuum clean wet surfaces 

Level 1 

 

Elective 

110471 

Apply basic micro-biological principles in cleaning 

Level 2 

 

Elective 

110452 

Clean and disinfect operating rooms 

Level 2 

12 

 

Elective 

110440 

Clean and sterilise operating theatre central supply items 

Level 2 

16 

 

Elective 

110442 

Clean carpets using the dry powder method 

Level 2 

 

Elective 

110469 

Clean carpets using the shampooing and fresh water rinsing method 

Level 2 

 

Elective 

110463 

Clean upholstery using the dry foam method 

Level 2 

 

Elective 

110455 

Clean upholstery using the wet foam-wet extraction method 

Level 2 

 

Elective 

110466 

Clean wards and medium-risk, high-risk and isolation patient areas 

Level 2 

 

Elective 

377781 

Decontaminate a trauma or crime scene 

Level 2 

 

Elective 

110451 

Maintain batteries in automatic scrubber-driers and auto sweepers 

Level 2 

 

Elective 

377761 

Operate a high pressure water pipe or tube bundle cleaning system 

Level 2 

 

Elective 

243272 

Operate a Mobile Elevating Work Platform (MEWP) 

Level 2 

10 

 

Elective 

110519 

Scrub hard and resilient floors using a battery-operated automatic scrubber-drier 

Level 2 

 

Elective 

110448 

Scrub hard and resilient floors using a mains-operated automatic scrubber-drier 

Level 2 

 

Elective 

110476 

Strip and seal hard and resilient floors using a water-based sealing product 

Level 2 

10 

 

Elective 

377722 

Use a high pressure water jetting system to clean surfaces 

Level 2 

 

Elective 

377721 

Use a high pressure water jetting system to prepare a surface 

Level 2 

 

Elective 

377740 

Use a high pressure water surface cutting system 

Level 2 

 

Course ID: 93997

Title: National Certificate: Contact Centre and Business Process Outsourcing Support

PURPOSE AND RATIONALE OF THE QUALIFICATION


This qualification is intended for persons who already work as Contact Centre and/or Business Process Outsourcing agents or who wish to join the contact centre and/or Business Process Outsourcing industry. The qualification provides an introduction to contact centre and/or Business Process Outsourcing operations. The qualification will equip learners with the underpinning knowledge and skills to be able to supply high quality customer service.

Learners will be provided with competencies to handle both inbound and outbound interactions/traffic, within different types of operations of contact centre and/or Business Process Outsourcing. The qualification develops skills in the use of various communication channels e.g. telephone, fax, email, internet, intranet, multifunction devices, webchat, SMS and letters. The qualification also develops skills in dealing with walk-in clients. The qualification will also provide learning opportunities in the knowledge and skills required to perform back office processes and tasks. Learners will have the opportunity to learn, develop and practice the skills required to make an effective contribution in a general contact centre and/or Business Process Outsourcing environment.

The qualification is the first in a learning pathway for people working in the call centre and/or BPO environments.

Learners accessing this qualification will be able to work in call centres involving marketing, account management, sales, hospitality, tourism, emergency services, retail, telecommunications, financial services, credit control, etc. The qualification covers the foundational areas of the contact centre and/or Business Process Outsourcing agent's role in the workplace.

On achieving this qualification the learner will be competent in:

  • Providing effective customer service in a contact centre and/or Business Process Outsourcing industry.
  • Using communication technology in a contact centre.
  • Capturing data to track interactions.
  • Working effectively as a team member in a group.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

14348 

Process incoming and outgoing telephone calls 

Level 2 

 

Core 

115772 

Use time management techniques to manage time in a financial services environment 

Level 2 

 

Core 

13912 

Apply knowledge of self and team in order to develop a plan to enhance team performance 

Level 3 

 

Core 

377460 

Collect and record information queries and requests from customers 

Level 3 

 

Core 

377441 

Communicate with customers in a Contact Centre and BPO 

Level 3 

10 

 

Core 

377420 

Demonstrate an understanding of Contact Centre and BPO working practices 

Level 3 

 

Core 

377401 

Handle a range of customer complaints in a Contact Centre and BPO 

Level 3 

10 

 

Core 

244589 

Identify causes of stress and techniques to manage it in the workplace 

Level 3 

 

Core 

377421 

Manage in-bound and/or out-bound calls in a Contact Centre 

Level 3 

 

Core 

110025 

Process data using information technology 

Level 4 

 

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

 

Fundamental 

9010 

Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 

Level 3 

 

Fundamental 

9013 

Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 3 

 

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

 

Fundamental 

9012 

Investigate life and work related problems using data and probabilities 

Level 3 

 

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

7456 

Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 

Level 3 

 

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

 

Elective 

259639 

Explain basic health and safety principles in and around the workplace 

Level 2 

 

Elective 

113918 

Explain the implications of the Financial Advisors and Intermediaries Services` Act, (FAIS) for employees in financial services organisations 

Level 2 

 

Elective 

9302 

Access information in order to respond to client enquiries in a financial services environment 

Level 3 

 

Elective 

244574 

Apply knowledge of HIV/AIDS to a specific business sector and a workplace 

Level 3 

 

Elective 

264371 

Demonstrate an understanding of the purpose of the payslip and its components 

Level 3 

 

Elective 

10170 

Demonstrate understanding of employment relations in an organisation 

Level 3 

 

Elective 

113915 

Explain the application of the basic conditions of employment act in an employment contract 

Level 3 

 

Elective 

264377 

Identify and demonstrate understanding of different types of employment contracts and how this impacts payroll administration 

Level 3 

 

Elective 

242863 

Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes 

Level 3 

 

Elective 

116940 

Use a Graphical User Interface (GUI)-based spreadsheet application to solve a given problem 

Level 3 

 

Elective 

242899 

Analyse the skills development legislation and apply it in the workplace 

Level 4 

 

Elective 

117129 

Apply the regulations for disclosure that are required as part of the financial sales process 

Level 4 

 

Elective 

116610 

Assess and allocate debt collecting accounts according to risk profile 

Level 4 

 

Elective 

252213 

Carry out marketing administration within agreed parameters 

Level 4 

 

Elective 

252248 

Certify certificates of origin and other commercial documents 

Level 4 

 

Elective 

116606 

Communicate orally with relevant stakeholders in the recovery of debt 

Level 4 

 

Elective 

116598 

Compile debtor correspondence in accordance with legislation and standard procedures 

Level 4 

 

Elective 

117834 

Conduct exhibition telemarketing 

Level 4 

 

Elective 

242897 

Define supplier specifications 

Level 4 

 

Elective 

264339 

Demonstrate an understanding of critical ethical values in a payroll environment 

Level 4 

 

Elective 

116608 

Demonstrate knowledge and application of ethical conduct in a debt recovery work context 

Level 4 

 

Elective 

12164 

Demonstrate knowledge and insight of the Financial Advisory and Intermediary Services Act (FAIS) (Act 37 of 2002) 

Level 4 

 

Elective 

12745 

Demonstrate knowledge and understanding of accounting practice and procedures associated with the collection of debts 

Level 4 

 

Elective 

242584 

Demonstrate knowledge and understanding of the Financial Advisory and Intermediary Services Act 2002 (FAIS) (Act 37 of 2002) as it impacts on a specific financial services sub-sector 

Level 4 

 

Elective 

117117 

Describe standard insurance cover in terms of SASRIA 

Level 4 

 

Elective 

377160 

Explain the fundamentals of the concepts of 'wellness' 

Level 4 

 

Elective 

259458 

Interpret classification systems in order to organise, retrieve and dispose of records 

Level 4 

 

Elective 

116601 

Manage credit grantor portfolio 

Level 4 

 

Elective 

116599 

Manage debtor portfolio 

Level 4 

 

Elective 

13948 

Negotiate an agreement or deal in an authentic work situation 

Level 4 

 

Elective 

10327 

Provide coaching to personnel within a Contact Centre 

Level 4 

10 

 

Elective 

10171 

Manage the capture, storage and retrieval of human resources information using an information system 

Level 5 

 

Course ID: 93993

Title: National Certificate: Labour Relations Practice

PURPOSE AND RATIONALE OF THE QUALIFICATION


This Qualification is the second step in a learning pathway that underpins a career in the Labour Relations arena. A large number of the competencies developed in the Qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner, due to the integration of the knowledge mastered with workplace practice.

Many different roles and careers are linked to and affected by this Qualification. They include but are not limited to:

  • HR officers
  • Case Management Officers - Bargaining Councils
  • Department of Labour Advice officers
  • Labour brokers
  • Union officials, particularly organisers
  • CCMA case management officials
  • Public and/or private agents providing labour law advice
  • IR administrators
  • Dispute Resolution Call Centre Agents
Specifically the purpose of this Certificate Qualification is to:
  • Equip learners to understand and apply the underlying principles of the Labour Relations sector and associated Human Resource Development Legislation.
  • Provide a Qualification at NQF Level 5 that is the second step in a learning pathway in the Labour Relations field which will enhance the mobility of employees along a career path in the sector This can be done through an individual learning programme or through associated learnerships at various levels and areas in the Labour Relations environment.
  • Provide for mobility of learning into associated areas such as Human Resource Practice, Consulting etc.
  • Equip learners to become effective employees, employers and/or self-employed members of society.
  • Develop a richer learning environment in the field of Labour Relations through high quality lifelong learning.
  • Improve the Labour Relations skills of employees in the sector, as well as of employers who wish to become experts in the labour relations field to ensure compliance of their organization with labour legislation
  • Enable the learner to assist workers/employees within his/her community in terms of their labour rights and obligations and thereby ensure social and economic transformation.
  • Ensure the development of competence in the Labour Relations field, arguably one of the most important arenas for social and economic transformation in the country.
Qualifying learners will have acquired a range of competencies in the areas of:
  • Labour Relations Practice.
  • Human Resources.
  • The implementation of policies and procedures.
  • Communication.
  • Legal knowledge.
  • Business practice and ethics.
This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. It creates increased opportunity for access to lifelong learning for learners both employed and unemployed. It also provides recognition to learners through a formal qualification of knowledge and skills they might have acquired in the workplace. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

10377 

Demonstrate knowledge and insight into the Compensation for Occupational Injury and Disease Act 130 of 1993 (COIDA) 

Level 4 

 

Core 

114272 

Analyse complaints and reports relating to referred disputes and select appropriate resolution process 

Level 5 

10 

 

Core 

114229 

Conduct a pre-conciliation by telephone in terms of the CCMA rules 

Level 5 

 

Core 

8648 

Demonstrate an understanding of professional values and ethics 

Level 5 

 

Core 

114228 

Demonstrate and apply an understanding of bargaining council rules 

Level 5 

 

Core 

114274 

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 

Level 5 

 

Core 

114224 

Demonstrate and apply an understanding of the CCMA rules 

Level 5 

 

Core 

114278 

Demonstrate and apply an understanding of the Labour Relations Act (Act 66 of 1995) 

Level 5 

12 

 

Core 

114273 

Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils 

Level 5 

 

Core 

15226 

Implement systems to meet the flow of information in a team, department or division 

Level 5 

 

Core 

114307 

Interpret and apply collective agreements 

Level 5 

 

Core 

114226 

Interpret and manage conflicts within the workplace 

Level 5 

 

Core 

114230 

Operate the case management process 

Level 5 

10 

 

Core 

114225 

Screen and allocate referrals 

Level 5 

 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

 

Fundamental 

8662 

Analyse and communicate workplace data 

Level 5 

 

Fundamental 

8647 

Apply workplace communication skills 

Level 5 

10 

 

Elective 

8555 

Contribute to information distribution regarding HIV/AIDS in the workplace 

Level 4 

 

Elective 

13952 

Demonstrate basic understanding of the Primary labour legislation that impacts on a business unit 

Level 4 

 

Elective 

255514 

Conduct a disciplinary hearing 

Level 5 

15 

 

Elective 

117848 

Conduct mediation in situations that require advanced skills 

Level 5 

12 

 

Elective 

117853 

Conduct negotiations to deal with conflict situations 

Level 5 

 

Elective 

114227 

Demonstrate understanding of the transformative elements of the HRD legislation 

Level 5 

10 

 

Elective 

8664 

Examine social features as pertaining to the workplace 

Level 5 

 

Elective 

10054 

Identify and manage areas of customer service impact 

Level 5 

 

Elective 

11286 

Institute disciplinary action 

Level 5 

 

Elective 

10053 

Manage customer requirements and needs and implement action plans 

Level 5 

 

Elective 

337082 

Apply labour dispute prevention approaches 

Level 6 

16 

 

Elective 

264403 

Apply problem-solving techniques to make decisions on a multi-faceted problem 

Level 6 

 

Elective 

12139 

Facilitate the resolution of employee grievances 

Level 6 

 

Elective 

376119 

Interpret unfair dismissal in terms of Labour Relations Legislation 

Level 6 

10 

 

Elective 

264409 

Use negotiation in multi-faceted situations to achieve the objectives of a function 

Level 6 

 

Course ID: 49075

Title: National Certificate: Organisational Transformation and Change Management

PURPOSE AND RATIONALE OF THE QUALIFICATION


A large number of the competencies developed in the Qualification are rooted in actual workplace practice and should lead to greater productivity resulting from improved performance by the learner, due to the integration of the knowledge with workplace practice.

The primary purpose of the Qualification is to:

  • Equip learners to understand and apply the underlying principles of the Organisational Transformation and Change Management and associated Human Resource Development legislation.
  • Induct learners into the processes required in Organisational Transformation.
  • Inform learners of the plans for Organisational Transformation.
  • Provide career paths through associated learnerships at various levels and areas of the Organisational Transformation and Change Management arena.
  • Provide for mobility of learning into associated areas such as Human Resource Practice, Consulting etc.
  • Equip learners to become effective employees, employers and/or self-employed members of society.
  • Develop a richer learning environment in the field of Organisational Transformation and Change Management through high quality lifelong learning.
  • Enable the learner to assist within his/her community and thereby ensure social and economic transformation.
  • Ensure the development of competence in the Organisational Transformation and Change Management field.
This Certificate is the first step in a learning pathway in Organisational Transformation and Change Management.

This learning supports the objectives of the NQF through increased portability and articulation of learning and career path progression. By concentrating on the link between theory and practice, the quality of education and training as well as the personal development of the learner will be elevated.

At a time when South African society is implementing the tenets and principles underpinning a democratic order, it is imperative that people be oriented to see the value of the diversity that it enjoys as a nation. It is important that issues around Employment Equity be seen as moving society forward, and not as a hindrance to progress. This Qualification will enable learners to place the imperatives of our society in a broad systems context.

Many different roles and careers are linked to, and affected by, this Qualification. They include but are not limited to:
  • Supervisors
  • Employment Equity and Training and Development committee members
  • Shop stewards
  • Targeted employees
  • Organisational Transformation consultants
  • Change agents
  • Skills Development Facilitators


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

116960 

Apply the basic principles of complexity theory to organisational transformation 

Level 5 

12 

 

Core 

115407 

Apply the principles of change management in the workplace 

Level 5 

10 

 

Core 

116927 

Apply the principles of employment equity to organisational transformation 

Level 5 

10 

 

Core 

116949 

Establish how a value system underpins organisational transformation 

Level 5 

12 

 

Core 

116918 

Implement skills development in order to facilitate organisational transformation 

Level 5 

 

Core 

116928 

Manage diversity in the workplace 

Level 5 

14 

 

Core 

116929 

Recognise the transformative elements of South Africa's Human Resources Development legislation 

Level 5 

10 

 

Fundamental 

7465 

Collect and use data to establish complex statistical and probability models and solve related problems 

Level 4 

 

Fundamental 

8647 

Apply workplace communication skills 

Level 5 

10 

 

Fundamental 

10622 

Conduct communication within a business environment 

Level 5 

 

Fundamental 

12433 

Use communication techniques effectively 

Level 5 

 

Elective 

116921 

Apply the principles of Employment Equity to dealing with terminal or chronic illnesses, particularly HIV/Aids, in the workplace 

Level 5 

10 

 

Elective 

116919 

Use the principles of employment equity to relate corporate social responsibility to organisational transformation 

Level 5 

10 

 

Elective 

7857 

Manage information flow 

Level 6 

 

Course ID: 93996

Title: FETC: Contact Centre Operations

PURPOSE AND RATIONALE OF THE QUALIFICATION


Any individual who are or wish to be involved in the Contact Centre industry, will have access to this qualification. It also serves as the entry qualification into Contact Centre operations and management. This qualification will be registered at NQF Level 4. Portability across both areas of specialisation is therefore ensured.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to learner`s job. This qualification is intended to enhance the provision of entry level service within the Contact Centre Industry.



 

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION

Core 

10313 

Comply with service levels as set out in a Contact Centre Operation 

Level 4 

10 

 

Core 

10324 

Describe features, advantages and benefits of a range of products or services 

Level 4 

 

Core 

10326 

Identify customers of Contact Centres 

Level 4 

 

Core 

10323 

Implement Contact Centre specific sales techniques to generate sales through a Contact Centre 

Level 4 

12 

 

Core 

10321 

Monitor and maintain performance standards in a Contact Centre 

Level 4 

12 

 

Core 

10327 

Provide coaching to personnel within a Contact Centre 

Level 4 

10 

 

Core 

10322 

Retrieve and correlate statistical data applicable to Contact Centres 

Level 4 

12 

 

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

 

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

 

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

 

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4 

 

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4 

 

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

 

Fundamental 

12153 

Use the writing process to compose texts required in the business environment 

Level 4 

 

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4 

 

Elective 

114941 

Apply knowledge of HIV/AIDS to a specific business sector and a workplace 

Level 3 

 

Elective 

113915 

Explain the application of the basic conditions of employment act in an employment contract 

Level 3 

 

Elective 

117877 

Perform one-to-one training on the job 

Level 3 

 

Elective 

242815 

Apply the organisation's code of conduct in a work environment 

Level 4 

 

Elective 

114884 

Co-ordinate the improvement of productivity within a functional unit 

Level 4 

 

Elective 

242655 

Demonstrate knowledge and application of ethical conduct in a business environment 

Level 4 

 

Elective 

10331 

Identify and analyse customer and market related trends impacting on Contact Centres 

Level 4 

10 

 

Elective 

10330 

Implement and co-ordinate campaigns within Contact Centres 

Level 4 

10 

 

Elective 

10328 

Implement and co-ordinate Contact Centre activities in a commercial environment 

Level 4 

18 

 

Elective 

10329 

Implement and co-ordinate Contact Centre activities in an emergency environment 

Level 4 

18 

 

Elective 

10980 

Induct a new employee 

Level 4 

 

Elective 

114215 

Mentor a colleague to enhance the individual`s knowledge, skills, values and attitudes in a selected career path 

Level 4 

 

Elective 

10327 

Provide coaching to personnel within a Contact Centre 

Level 4 

10 

 

Elective 

10978 

Recruit and select candidates to fill defined positions 

Level 4 

10 

 

Elective 

10981 

Supervise work unit to achieve work unit objectives (individuals and teams) 

Level 4 

12 

 

Elective 

10171 

Manage the capture, storage and retrieval of human resources information using an information system 

Level 5 

 

Elective 

252035 

Select and coach first line managers 

Level 5 

 

Course ID: 58063

Title: FETC: Labour Recruitment Services

PURPOSE AND RATIONALE OF THE QUALIFICATION


This qualification is the entry level qualification to the Labour Recruitment industry and facilitates access to education, training and a career path within a dynamic, exciting, challenging and growing services sector. This qualification is intended for Labour Recruitment consultants in staffing services as well as recruitment consultants in the Human Resource environment, including recruiters in the Public Service, and any other person involved in a people acquisition function. This qualification aims to raise the level of professional service to employers, job seekers and other stakeholders.

The qualification has been designed to empower learners with competencies and insights to respond positively to the changing demands in the labour recruitment industry by:

  • Obtaining specific knowledge relating to critical areas of the labour market.
  • Developing knowledge of trends and best practice in customer service.
  • Applying global best practice in recruitment consulting.
  • Gaining awareness of self through development of intra and interpersonal skills.
  • Acquiring social status and recognition.
The learners who achieve this qualification will possess knowledge, skills and competencies pertinent to the labour recruitment industry. Competent learners will be capable of:
  • Combining recruitment practices to match candidates for specific job criteria.
  • Applying business and ethical principles to recruitment practices.
  • Demonstrating a range of communication skills within a recruitment environment.
  • Establishing client and candidate relationships in order to provide recruitment services.
  • Applying legislative and regulatory frameworks in recruitment practices.
  • Identifying and solving problems related to recruitment practices.
The qualification addresses all sectors of the recruitment industry and brings together aspects of marketing and recruitment principles and practices. This provides articulation with other service sectors and facilitates portability of skills.

Learners embarking on this qualification will gain experience and knowledge of various fields in business management such as sales and marketing, human resources and accounting. This could enable career growth within or external to the recruitment industry and facilitates life long learning.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

10170 

Demonstrate understanding of employment relations in an organisation 

Level 3 

 

Core 

113915 

Explain the application of the basic conditions of employment act in an employment contract 

Level 3 

 

Core 

242655 

Demonstrate knowledge and application of ethical conduct in a business environment 

Level 4 

 

Core 

10014 

Describe features, advantages and benefits of a range of products 

Level 4 

 

Core 

10024 

Liaise with a range of customers of a business 

Level 4 

 

Core 

7836 

Monitor customer satisfaction 

Level 4 

 

Core 

13948 

Negotiate an agreement or deal in an authentic work situation 

Level 4 

 

Core 

10978 

Recruit and select candidates to fill defined positions 

Level 4 

10 

 

Core 

242817 

Solve problems, make decisions and implement solutions 

Level 4 

 

Core 

10037 

Take orders from customers to fulfil a need for goods and/or service 

Level 4 

10 

 

Core 

123372 

Use appropriate tools and information systems to manage own information and communication 

Level 4 

 

Core 

10011 

Work as a member of a marketing team 

Level 4 

 

Core 

8647 

Apply workplace communication skills 

Level 5 

10 

 

Core 

10047 

Close a deal with a customer 

Level 5 

 

Core 

15235 

Prepare and conduct staff selection interviews 

Level 5 

 

Fundamental 

119472 

Accommodate audience and context needs in oral/signed communication 

Level 3 

 

Fundamental 

119457 

Interpret and use information from texts 

Level 3 

 

Fundamental 

119467 

Use language and communication in occupational learning programmes 

Level 3 

 

Fundamental 

119465 

Write/present/sign texts for a range of communicative contexts 

Level 3 

 

Fundamental 

9015 

Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems 

Level 4 

 

Fundamental 

119462 

Engage in sustained oral/signed communication and evaluate spoken/signed texts 

Level 4 

 

Fundamental 

119469 

Read/view, analyse and respond to a variety of texts 

Level 4 

 

Fundamental 

9016 

Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts 

Level 4 

 

Fundamental 

119471 

Use language and communication in occupational learning programmes 

Level 4 

 

Fundamental 

7468 

Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues 

Level 4 

 

Fundamental 

119459 

Write/present/sign for a wide range of contexts 

Level 4 

 

Elective 

13915 

Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace 

Level 3 

 

Elective 

114932 

Explain how to manage diversity in the workplace 

Level 3 

 

Elective 

116720 

Show understanding of diversity in the workplace 

Level 3 

 

Elective 

120385 

Apply a range of project management tools and techniques 

Level 4 

 

Elective 

114594 

Apply the principles of costing and pricing to a business venture 

Level 4 

 

Elective 

117495 

Assess legal contracts for business 

Level 4 

 

Elective 

10038 

Conduct follow-up with customers to evaluate satisfaction levels 

Level 4 

14 

 

Elective 

14667 

Describe and apply the management functions of an organization 

Level 4 

10 

 

Elective 

242822 

Employ a systematic approach to achieving objectives 

Level 4 

10 

 

Elective 

120372 

Explain fundamentals of project management 

Level 4 

 

Elective 

242813 

Explain the contribution made by own area of responsibility to the overall organisational strategy 

Level 4 

 

Elective 

10015 

Identify customers of the business 

Level 4 

 

Elective 

114591 

Implement an action plan for business operations 

Level 4 

 

Elective 

10980 

Induct a new employee 

Level 4 

 

Elective 

10021 

Instil in myself a personal marketing culture 

Level 4 

 

Elective 

10012 

Meet marketing performance standards 

Level 4 

 

Elective 

242811 

Prioritise time and work for self and team 

Level 4 

 

Elective 

10981 

Supervise work unit to achieve work unit objectives (individuals and teams) 

Level 4 

12 

 

Elective 

242869 

Apply an understanding of the characteristics of the South African Labour Market 

Level 5 

 

Elective 

113850 

Compile tender documents and contracts 

Level 5 

16 

 

Elective 

11286 

Institute disciplinary action 

Level 5 

 

Course ID: 57937

Title: GETC: Hygiene and Cleaning

PURPOSE AND RATIONALE OF THE QUALIFICATION


The primary purpose of this qualification is to develop in a learner, the foundational, practical and reflexive competencies required for a career in the Hygiene & Cleaning Services Industry.

Central to the qualification is the development of a culture of quality service and professionalism in a cleaning services environment. This qualification intends to produce cleaners who can find gainful employment in the cleaning industry.

This qualification will enable learners to access learning in a related field (e.g. Hospitality, Health Care, Wholesale and Retail, Food Production or Manufacturing etc), or a related branch of cleaning (e.g. Industrial, Hospital, Car Wash, Dry Cleaning and Laundry, Garden Services, Aircraft Cleaning or Textile Cleaning etc.).



 

ID

UNIT STANDARD TITLE

PRE-2009 NQF LEVEL

CREDITS

DURATION

Core 

243199 

Clean above the floor surfaces 

Level 1 

 

Core 

243206 

Clean toilets and bathrooms 

Level 1 

 

Core 

243189 

Manage personal finances 

Level 1 

 

Core 

243193 

Practice good health and grooming habits 

Level 1 

 

Core 

243195 

Provide good customer service in a cleaning services environment 

Level 1 

 

Core 

243197 

Remove spots and spillages from carpets and upholstery 

Level 1 

 

Core 

243194 

Sweep floors 

Level 1 

 

Core 

243204 

Understand basic cleaning principles 

Level 1 

15 

 

Core 

243203 

Use chemicals in the cleaning services environment 

Level 1 

 

Core 

243201 

Vacuum dry surfaces 

Level 1 

 

Core 

243198 

Wet mop floors 

Level 1 

 

Core 

114936 

Participate effectively in a team or group 

Level 2 

 

Fundamental 

7464 

Analyse cultural products and processes as representations of shape, space and time 

Level 1 

 

Fundamental 

7451 

Collect, analyse, use and communicate numerical data 

Level 1 

 

Fundamental 

7449 

Critically analyse how mathematics is used in social, political and economic relations 

Level 1 

 

Fundamental 

14084 

Demonstrate an understanding of and use the numbering system 

Level 1 

 

Fundamental 

7463 

Describe and represent objects and the environment in terms of shape, space, time and motion 

Level 1 

 

Fundamental 

119635 

Engage in a range of speaking/signing and listening interactions for a variety of purposes 

Level 1 

 

Fundamental 

119631 

Explore and use a variety of strategies to learn 

Level 1 

 

Fundamental 

119640 

Read/view and respond to a range of text types 

Level 1 

 

Fundamental 

7461 

Use maps to access and communicate information concerning routes, location and direction 

Level 1 

 

Fundamental 

7447 

Working with numbers in various contexts 

Level 1 

 

Fundamental 

119636 

Write/Sign for a variety of different purposes 

Level 1 

 

Elective 

243202 

Clean floors using a single disc machine 

Level 1 

 

Elective 

243205 

Clean kitchens 

Level 1 

 

Elective 

243207 

Clean windows 

Level 1 

 

Elective 

14659 

Demonstrate an understanding of factors that contribute towards healthy living 

Level 1 

 

Elective 

14656 

Demonstrate an understanding of sexuality and sexually transmitted infections including HIV/AIDS 

Level 1 

 

Elective 

229998 

Explain and perform fall arrest techniques when working at height 

Level 1 

 

Elective 

243191 

Portray a professional image within a cleaning team 

Level 1 

 

Elective 

9909 

Identify and process waste 

Level 2 

 

Elective 

229995 

Install, use and perform basic rescues from fall arrest systems and implement the fall protection plan 

Level 2 

 

Elective 

115091 

Monitor compliance to safety, health and environmental requirements in a workplace 

Level 2 

 

Elective 

230000 

Perform a limited range of rope access tasks and rescues 

Level 2 

 

Course ID: 93994

Title: National Diploma: Labour Relations Practice: Dispute Resolution

PURPOSE AND RATIONALE OF THE QUALIFICATION


This qualification is on a learning pathway that underpins a career in the Labour Relations arena. A large number of the competencies developed in the qualification are rooted in actual workplace practice and should lead to greater productivity resulting from the improved performance by the learner through the integration of knowledge and workplace practice.

The Qualification includes but is not limited to:

  • HR practitioners.
  • Senior managers in the Bargaining Councils.
  • Department of Labour officers.
  • Labour brokers.
  • Arbitration facilitators.
  • Union officials.
  • (CCMA) Panellists and Commissioners.
  • Public and/or private agents providing labour law advice.
  • Industrial Relations consultants.
  • Dispute Resolution managers.
Specifically the purpose is to:
  • Equip learners who might be panellists/commissioners to identify and conciliate disputes in the labour relations sector, using conciliation, arbitration and mediation processes relating to the underlying principles of Labour Relations legislation and associated Human Resource Development legislation.
  • Provide career paths through associated learnerships at various levels in areas of the Labour Relations environment.
  • Provide for mobility of learning into associated areas such as Human Resource Practice, Arbitration, Consulting, Public service etc.
  • Equip learners to become effective employees, employers and/or self-employed members of society.
  • Develop a richer learning environment in the field of Labour Relations through high-quality lifelong learning.
  • Improve the Labour Relations skills of employees in the sector.
  • Enable the learner to assist within his/her community and thereby contribute towards social and economic transformation.
  • Ensure the development of competence in the Labour Relations field, which is an important arena for social and economic transformation in the country.
Qualifying learners will acquire a range of Fundamental, Core and Elective competencies in the areas of:
  • Labour Relations Practice.
  • Specialised functions.
  • Standard processes.
  • Legislation.
  • Communication.
  • Facilitation.
  • Management skills.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

117120 

Analyse the Pension Funds Act as it applies to the administration of retirement funds 

Level 4 

 

Core 

119950 

Describe the functions of mediating bodies in labour relations 

Level 4 

10 

 

Core 

119936 

Apply case law and judicial precedents to labour related issues 

Level 5 

 

Core 

119935 

Apply the Arbitration Act in dispute resolution 

Level 5 

 

Core 

119942 

Apply the provisions of the Extension of Security of Tenure Act, 62 of 1997 (ESTA) 

Level 5 

 

Core 

119946 

Conduct a labour conciliation process 

Level 5 

12 

 

Core 

114229 

Conduct a pre-conciliation by telephone in terms of the CCMA rules 

Level 5 

 

Core 

119930 

Conduct referrals in labour conciliation 

Level 5 

 

Core 

119934 

Consider a condonation application 

Level 5 

 

Core 

114274 

Demonstrate and apply an understanding of the Basic Conditions of Employment Act (Act 75 of 1997) 

Level 5 

 

Core 

114224 

Demonstrate and apply an understanding of the CCMA rules 

Level 5 

 

Core 

114273 

Demonstrate and apply an understanding of the Labour Relations Act with respect to Collective Agreements and Bargaining Councils 

Level 5 

 

Core 

119952 

Establish basic principles of evidence in mediation 

Level 5 

 

Core 

115326 

Identify and apply the principles of law of evidence 

Level 5 

 

Core 

119943 

Interpret and apply employment equity legislation to industry charters 

Level 5 

 

Core 

119924 

Interpret and apply provisions of the Labour Relations Act relating to organisational rights 

Level 5 

 

Core 

119955 

Interpret and apply the codes of good practice and guidelines in the Labour Relations Act and Sectoral Determination 

Level 5 

 

Core 

119940 

Interpret unfair labour practice legislation in dispute resolution 

Level 5 

 

Core 

119941 

Manage and conduct an arbitration process 

Level 5 

12 

 

Core 

119933 

Write arbitration awards 

Level 5 

 

Core 

119944 

Analyse and interpret unfair dismissal in dispute resolution 

Level 6 

10 

 

Core 

10985 

Conduct a disciplinary hearing 

Level 6 

 

Core 

119925 

Consider Advisory awards in labour disputes 

Level 6 

 

Core 

119945 

Consider rescission and variation applications 

Level 6 

 

Core 

119931 

Describe and apply an understanding of the Interpretation Act,33 of 1957 (Interpretation of Statutes Act) 

Level 6 

 

Core 

119929 

Manage and conduct an in limine hearing 

Level 6 

 

Fundamental 

115792 

Access, process, adapt and use data from a wide range of texts 

Level 5 

 

Fundamental 

119953 

Apply principles of dispute management in labour relations 

Level 5 

10 

 

Fundamental 

119939 

Conduct negotiations in labour mediation 

Level 5 

 

Fundamental 

119938 

Demonstrate an understanding of the South African Legal framework 

Level 5 

 

Fundamental 

12433 

Use communication techniques effectively 

Level 5 

 

Fundamental 

10591 

Conduct interpersonal management 

Level 6 

 

Elective 

15234 

Apply efficient time management to the work of a department/division/section 

Level 5 

 

Elective 

119951 

Apply the Compensation For Occupational Injury and Disease Act in mediation 

Level 5 

 

Elective 

119926 

Apply the Occupational Health and Safety Act and the Mine Health and Safety Act in mediation 

Level 5 

 

Elective 

119928 

Apply the Promotion of Access to Information Act in mediation 

Level 5 

 

Elective 

119948 

Apply the Protected Disclosures Act in mediation 

Level 5 

 

Elective 

119927 

Apply the Public Service Act in mediation 

Level 5 

 

Elective 

119949 

Apply unemployment insurance legislation in mediation 

Level 5 

 

Elective 

119947 

Conciliate a dispute in relation to training legislation 

Level 5 

 

Elective 

119932 

Consider and issue arbitration awards in labour disputes 

Level 5 

 

Elective 

114228 

Demonstrate and apply an understanding of bargaining council rules 

Level 5 

 

Elective 

114227 

Demonstrate understanding of the transformative elements of the HRD legislation 

Level 5 

10 

 

Elective 

119937 

Describe the Promotion of Administration of Justice Act and the principles of Administration law 

Level 5 

 

Elective 

11907 

Draft an employment contract 

Level 5 

 

Elective 

114230 

Operate the case management process 

Level 5 

10 

 

Elective 

337082 

Apply labour dispute prevention approaches 

Level 6 

16 

 

Elective 

264403 

Apply problem-solving techniques to make decisions on a multi-faceted problem 

Level 6 

 

Elective 

376119 

Interpret unfair dismissal in terms of Labour Relations Legislation 

Level 6 

10 

 

Course ID: 80946

Title: National Certificate: Community Development

PURPOSE AND RATIONALE OF THE QUALIFICATION


This qualification is designed to empower people who are already working, or who intend to work, in any setting relevant to community development. It provides learners with the competencies which they need to act as change agents and so add value in the practice of community development. Learners acquiring this qualification will develop the knowledge and skills to operate effectively in the community development environment, in support of individuals and organisations (both emerging and existing) in achieving their community development goals and objectives. Learners will be enabled to establish and maintain partnerships through active networking and lobbying. Learners will gain the competencies needed to identify community needs while working with communities and households, to identify and plan community projects for social change, to improve the quality of life of communities in an integrated and sustainable manner and to mobilise resources.

The competencies embedded in the set of unit standards that make up this qualification will open up employment opportunities for qualifying learners, in public sector, in non-profit organisations and in the private sector in the field of community development. The acquired competencies will assist the qualifying learner to contribute to the improvement of the quality of life of people as well as to the eradication of poverty.

This qualification also offers opportunities to those who have worked in the community development sector for years, but who have as yet no formal qualifications. It can be used as a bridging course to those who are already working, but who do not currently meet the minimum requirements to enter higher education and occupationally based qualifications or programmes. The qualification will therefore prepare learners for a career in the community development field, and will also create an opportunity for further learning and vertical progression to the Bachelor of Community Development, NQF Level 8.

Learners accredited with this Qualification will be able to:

  • Demonstrate critical understanding of community development theories, approaches, principles and processes that can be applied within various community development contexts.
  • Conduct community-based research to inform community development interventions.
  • Examine and apply the relevant legal and regulatory framework to facilitate sustainable and integrative community development.
  • Explore and co-ordinate networks and partnerships, with due regard to diversity, in pursuit of meeting community requirements in an ethical manner.
  • Plan, design and manage a community intervention.
  • Select and apply appropriate leadership and/or management styles/models for the purpose of promoting community well-being.
Learners will be able to integrate generic community development knowledge and skills, in an effective manner, to promote ethical and professional community development practice. The range of electives in the qualification will allow the learner to gain specialist knowledge relating to community development careers in one of the following sectors:
  • Administration and Governance.
  • Adult Learning.
  • Agriculture.
  • Community Arts and Culture.
  • Community Health.
  • Community Media Studies.
  • Early Childhood Development.
  • Environmental Studies.
  • Gender Studies.
  • Health.
  • Human Resources Development.
  • Human Rights.
  • Human Settlements.
  • Local Government.
  • Policy Development.
  • Population Studies/Demography.
  • Rural and Urban Development.
  • Tourism.
  • Victim Empowerment.
  • Volunteering.
  • Youth Development.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

DURATION

Core 

264975 

Facilitate learning in a community context 

Level 4 

 

Core 

377840 

Analyse and apply theories and approaches to facilitate community development interventions 

Level 5 

10 

 

Core 

377841 

Analyse and interpret relevant legal and regulatory frameworks in a community development context 

Level 5 

 

Core 

120300 

Analyse leadership and related theories in a work context 

Level 5 

 

Core 

117853 

Conduct negotiations to deal with conflict situations 

Level 5 

 

Core 

230448 

Contribute towards organisation policy development 

Level 5 

 

Core 

377842 

Critically assess the community development process 

Level 5 

12 

 

Core 

377873 

Develop a community development intervention plan 

Level 5 

 

Core 

377843 

Explore and coordinate networks in pursuit of meeting community needs 

Level 5 

 

Core 

14020 

Monitor budgets related to community projects 

Level 5 

 

Core 

110059 

Plan and conduct research that redresses social development issues 

Level 5 

10 

 

Core 

377847 

Promote and support collaborative and partnership work within and between stakeholders and sectors 

Level 5 

 

Core 

254068 

Recruit, induct and manage volunteers 

Level 5 

 

Fundamental 

116495 

Apply ethical principles for practice of non-discrimination 

Level 5 

 

Fundamental 

119665 

Demonstrate understanding of the concept of human rights and democracy and its application in society 

Level 5 

12 

 

Fundamental 

115791 

Use language and communication strategies for vocational and occupational learning 

Level 5 

 

Elective 

243299 

Adapt available spaces in the community as a sports or fitness facility 

Level 4 

 

Elective 

120036 

Analyse the role of institutions in developing and perpetuating gender inequality 

Level 4 

 

Elective 

10140 

Apply a range of project management tools 

Level 4 

 

Elective 

115593 

Apply facilitation processes to deal with an environmental risk in a local community 

Level 4 

10 

 

Elective 

335794 

Apply knowledge on South Africa to enhance a tourism experience 

Level 4 

12 

 

Elective 

115587 

Collect and present community needs information 

Level 4 

 

Elective 

116590 

Contribute to sustainable tourism in South Africa 

Level 4 

 

Elective 

243303 

Create, improvise and organize sport activities 

Level 4 

 

Elective 

246758 

Demonstrate and apply understanding of the main issues of responsible tourism 

Level 4 

 

Elective 

252510 

Demonstrate knowledge and understanding of HIV and AIDS, other Sexually Transmitted Infections (STIs) and Tuberculosis (TB) for counselling purposes 

Level 4 

 

Elective 

254174 

Demonstrate knowledge of the developmental approach to therapeutic work with children and youth at risk 

Level 4 

 

Elective 

117498 

Demonstrate knowledge of the provision and implementation of primary health care within the community 

Level 4 

10 

 

Elective 

115211 

Design and send letters of appeal 

Level 4 

 

Elective 

115213 

Devise effective follow-up strategies for fundraising 

Level 4 

 

Elective 

114491 

Educate and work closely with the community with regard to sexually transmitted infections (STIs) including Human Immune Virus/Acquired Immune Deficiency Syndrome (HIV/AIDS) 

Level 4 

10 

 

Elective 

120084 

Establish and maintain strategic partnerships and referral systems in the Victim Empowerment sector 

Level 4 

 

Elective 

115591 

Explain and apply environmental legal principles, rights, duties and responsibilities to a specific work context 

Level 4 

 

Elective 

115598 

Explain and apply environmental safety principles and mechanisms in relation to community issues 

Level 4 

12 

 

Elective 

115596 

Explain and apply principles and practices of social participation in society and environment interactions 

Level 4 

10 

 

Elective 

264260 

Facilitate a peer education intervention 

Level 4 

10 

 

Elective 

110501 

Identify and explain the application of a range of concepts and tools for local economic development 

Level 4 

 

Elective 

120077 

Implement volunteer projects 

Level 4 

 

Elective 

243300 

Lead a community sport activity 

Level 4 

12 

 

Elective 

243615 

Manage and support volunteers in a community recreation environment 

Level 4 

 

Elective 

117488 

Plan and implement home based care 

Level 4 

 

Elective 

117490 

Plan and promote nutritional programmes to improve community health 

Level 4 

12 

 

Elective 

244472 

Prepare Early Childhood Development programmes with support 

Level 4 

 

Elective 

263414 

Process data using information technology 

Level 4 

 

Elective 

120029 

Promote Gender Equality and Women's Empowerment through education, training and development 

Level 4 

 

Elective 

243293 

Promote sport activity in a community 

Level 4 

 

Elective 

117496 

Provide care and support to an elderly person 

Level 4 

10 

 

Elective 

252532 

Provide on-going counselling and support to individuals infected or affected by HIV and AIDS 

Level 4 

 

Elective 

115595 

Recognise and develop eco-business opportunities in a local community 

Level 4 

 

Elective 

115207 

Seek appropriate sponsorships for an organisation 

Level 4 

 

Elective 

119721 

Support marginalised, "at risk" and vulnerable individuals and groups and identify appropriate referral services 

Level 4 

 

Elective 

254179 

Work as part of a team, under supervision, with children and youth at risk 

Level 4 

 

Elective 

7935 

Analyse the tourism industry and the links between the various sectors 

Level 5 

 

Elective 

114873 

Apply basic financial procedures to PFMA principles 

Level 5 

 

Elective 

243934 

Apply Victim Empowerment knowledge and skills for service delivery 

Level 5 

 

Elective 

263044 

Consult with interested parties to promote community participation on housing development projects 

Level 5 

10 

 

Elective 

263015 

Demonstrate an understanding and knowledge of the housing regulatory environment 

Level 5 

 

Elective 

120501 

Demonstrate an understanding of the legal implications and principles of the concepts of 'developmental local government' and 'integrated development planning' for governance in a municipal area 

Level 5 

 

Elective 

243939 

Demonstrate knowledge of crime prevention within a Victim Empowerment context 

Level 5 

 

Elective 

110487 

Describe and explain national and provincial strategies and policies relevant to local economic development 

Level 5 

 

Elective 

120504 

Determine the impact and policy implications of the concepts of 'integrated sustainable development' and 'sustainable human settlements' for a municipal area 

Level 5 

 

Elective 

243824 

Develop an integrated Project Management plan for a simple to moderately complex project 

Level 5 

 

Elective 

230445 

Develop partnerships with youth development stakeholders 

Level 5 

10 

 

Elective 

244481 

Evaluate an Early Childhood Development (ECD) service 

Level 5 

 

Elective 

230441 

Facilitate access to information that impacts on youth development 

Level 5 

 

Elective 

110517 

Identify and explain the range of institutional arrangements for local economic development 

Level 5 

 

Elective 

244478 

Manage an Early Childhood Development service 

Level 5 

 

Elective 

244254 

Manage the mainstreaming of gender in programmes and projects 

Level 5 

10 

 

Elective 

252179 

Manage Volunteers in sport 

Level 5 

 

Elective 

230443 

Market and promote youth development programmes 

Level 5 

 

Elective 

243812 

Monitor and control the execution of the project management plan for a simple to moderately complex project 

Level 5 

12 

 

Elective 

263022 

Obtain, analyse and provide information relating to housing 

Level 5 

 

Elective 

13854 

Promote healthy development in ECD programmes 

Level 5 

12 

 

Elective 

115589 

Analyse and evaluate the regulatory and policy framework in relation to a society and environment interaction 

Level 6 

10 

 

Elective 

7945 

Analyse the tourism industry and make recommendations on products and services 

Level 6 

 

Elective 

254417 

Assess, monitor and evaluate organisational compliance with policies on gender equality and women's empowerment 

Level 6 

10 

 

Elective 

243743 

Demonstrate an understanding of and explain housing finance mechanisms and products 

Level 6 

 

Elective 

116482 

Demonstrate understanding of the theoretical basis of social justice 

Level 6 

 

Elective 

115590 

Design public participation processes 

Level 6 

10 

 

Elective 

120507 

Draw up a strategic development municipal agenda to address the key municipal development challenges in an integrated and sustainable manner 

Level 6 

 

Elective 

110499 

Facilitate negotiations about all aspects of implementing local economic development programmes with a range of relevant stakeholders and role players 

Level 6 

12 

 

Elective 

243935 

Manage Victim Empowerment projects and services 

Level 6 

 

Course ID: 66189

Title: National Certificate: Quality Management Systems

PURPOSE AND RATIONALE OF THE QUALIFICATION


Quality assurance is becoming increasingly vital in ensuring that quality is maintained at every level of industry. Quality management constitutes the management of essential quality assurance processes and services which can be rendered in a variety of contexts, mainly production, manufacturing and services.

This Qualification is intended to develop the appropriate skills and knowledge required by a person who wishes to pursue a career as a Quality Manager. The function of such a person is to assist the Quality Specialist in the performance of those tasks and activities that would lead to the effective maintenance and improvement of a service delivery, manufacturing, production or construction processes.

Recipients of this qualification will be able to:

  • Demonstrate an understanding of a quality management system.
  • Enhance a quality management system.
  • Implement and control a quality management system.


 

ID

UNIT STANDARD TITLE

NQF LEVEL

CREDITS

CREDITS

Core 

252042 

Apply the principles of ethics to improve organisational culture 

Level 5 

 

Core 

263400 

Conduct audits of the quality management system 

Level 5 

10 

 

Core 

243819 

Coordinate the closure of a simple to moderately complex project 

Level 5 

 

Core 

263395 

Demonstrate an understanding of statistical process control 

Level 5 

12 

 

Core 

263379 

Explain the business processes in quality management 

Level 5 

 

Core 

263397 

Explain the regulatory framework for quality management systems 

Level 5 

 

Core 

263376 

Improve the effectiveness and efficiency of quality management system 

Level 5 

 

Core 

263394 

Manage documentation and records within a quality management system 

Level 5 

 

Core 

243980 

Manage risks on a simple to moderately complex project 

Level 5 

 

Core 

243812 

Monitor and control the execution of the project management plan for a simple to moderately complex project 

Level 5 

12 

 

Fundamental 

10622 

Conduct communication within a business environment 

Level 5 

 

Fundamental 

263377 

Demonstrate an understanding of quality requirements for a quality management system 

Level 5 

12 

 

Fundamental 

115823 

Gather and manage information for decision-making 

Level 5 

 

Fundamental 

115790 

Write and present for a wide range of purposes, audiences and contexts 

Level 5 

 

Elective 

243267 

Apply and continuously improve company policies and procedures 

Level 5 

10 

 

Elective 

15234 

Apply efficient time management to the work of a department/division/section 

Level 5 

 

Elective 

252033 

Demonstrate ways of dealing with the effects of dread diseases and in particular HIV/AIDS 

Level 5 

 

Elective 

15219 

Develop and implement a strategy and action plans for a team, department or division 

Level 5 

 

Elective 

252032 

Develop, implement and evaluate an operational plan 

Level 5 

 

Course ID: 115753

Title: Assessor Training

PURPOSE AND RATIONALE OF THE QUALIFICATION






Course ID: 115759

Title: Moderator Training

PURPOSE AND RATIONALE OF THE QUALIFICATION






Validation No: CESA-807-01/2019

Title: Advanced Project Management and PMP Exam Prep







: saiosh

Title: Occupational Health & Safety







Testimonials

Corporate mentoring and coaching workshop
I was not aware that mentoring and coaching was so important. The training was very informative and interesting, also value for money
Joyce Mosegeleng, Department of Arts, Culture & Traditional Affairs, NW, South Africa

Corporate mentoring and coaching workshop
"Camblish Training institute ranks among the best in the region (SADC). The facilitator imparts his knowledge skillfully and is highly inspirational"
Tlelima Hlalele, HR Manager, Road Fund, Lesotho

Policy development workshop
"The training was excellent. The facilitator was always available for questions and treating all delegates uniformly"
Noel Netshifhefhe, Policy Unit, Department of Public Works, South Africa

Business report writing workshop
"Thank you for the eyeopener on how things are suppose to be done. I would recommend that everybody in the organization be trained in this course"
Mosala Mofokeng, G-Fleet, South Africa

Public Sector Project Management Workshop
"The facilitator was spot on. He is the best and meets all requirements of a Competent Facilitator. He is a modern facilitator that we need in our career growth and development journey"
Moletlanyi Makaton, Department of Education, South Africa

Public Sector Project Management Workshop
"The facilitator was awesome. Passion was with him all through the course. He made it so easy to get along and is very knowledgeable. Will want him to give us another course. Will highly recommend him and the company next time"
LT Mathambo, Department of Education, South Africa

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Head Office:
No. 26 Ernest Oppenheimer Street
Vasco Da Gama House
1st Floor, South Wing
Bruma
2198

Postal: P.O Box 670, Wits 2050

Tel: +27 (0)11 024 9246
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